Friday, June 01, 2007

TalkSwitch Supports both VoIP and Legacy PBX

The decision on whether to go with a traditional analog or digital TDM PBX phone system or the newer VoIP telephone system can be a perplexing business decision. Well, why take a big chance when you can hedge your bets with a TalkSwitch system that supports both types of phone technologies?

This is where TalkSwitch is playing the commercial telephone market smart. Take the hybrid TalkSwitch 244vs, for instance. This desktop PBX system supports 2 incoming phone lines, 4 extensions for analog phone sets, and a wealth of user features including voicemail and music on hold. This low cost system also includes support for 10 remote extensions, which are cell phones, home phones and phones on other systems that can be reached by dialing a 3 digital extension. It's like the remote phones are part of the PBX, even though they do not directly plug into the system.

If that sounds like a traditional PBX system, it is. But the TalkSwitch 244vs also supports 4 VoIP trunks and VoIP extension phones. The VoIP features use your company LAN and WAN rather than dedicated telephone wiring. Whether to use analog or IP phone extensions is your choice. It's largely influenced by what you have already in the way of handsets and wiring.

The type of trunk lines to use is also a personal choice. You can simply plug in analog phone lines from your local phone company to the RJ-11 jacks on the back of the PBX console. Or you can use a VoIP provider with the equivalent of 4 lines called "VoIP trunks." Another popular option is to use T1 Integrated service that combines traditional phone lines and broadband Internet service onto a single T1 line.

The target market for TalkSwitch products is small companies or companies spread over multiple locations, perhaps with remote workers. The PBX unit itself can be held in your hand. Multiple units can be networked to a maximum of 16 traditional phone lines, 16 VoIP trunks, and 64 local plus 40 remote extensions.

Remote workers, often operating from their home offices, connect with the main company PBX by using a VoIP Gateway. A typical gateway is the Mediatrix 2102. The teleworker plugs an analog telephone, FAX machine, and computer or wireless router into the Mediatrix. The user's broadband modem plugs into the WAN port of the gateway. This allows the office PBX system to include the remote worker on the phone system via the Internet as if they were located down the hall rather than across town or across the country.

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