This is the challenge corporate IT departments have been wrestling with as the variety of communications devices has multiplied faster than the means to interconnect them. Many times, the best option is to print new business cards with separate listings for office phone, mobile, FAX, toll free and email. Did you get an important call on your office phone while you were offsite making a presentation? Oops. You’ll get it when you get back to the desk tomorrow. Or you can call in and check your voice mails tonight, write down the number and then call back the client when business hours resume. Just hope your competition didn’t return the call sooner.
Modern solutions to this dilemma of integrating disparate tools into a common business system include enterprise VoIP, unified communications and fixed mobile convergence. Getting wireline or network voice telephony to mesh with cellular phones has been a particularly knotty problem. The one area of commonality has been the public switched telephone network. But the PSTN likes each device to have its own phone number. What if you want one number to be able to reach you no matter where you are or what phone is handy?
Smoothstone IP Communications specializes in converging voice and data networks.
They were first to introduce a converged voice and data service over an MPLS network. One of their specialties is hosted PBX or cloud based telephony. The beauty of hosted PBX is that you no longer need make a major capital investment every few years just to expand or improve your in-house telephone system. The expensive and complex switching system is provided as a service over a SIP trunk from Smoothstone to your company.
What’s new is that Smoothstone and Sprint are now partnering to include cell phones and smartphones within the cloud-based telephone system. Users get to have a single phone number, a single voice mail, abbreviated dialing plans and sophisticated group and personal call controls that would normally be available only within the office environment.
What’s tricky about this is to maintain full QoS or Quality of Service controls to ensure that voice services maintain enterprise levels of quality regardless of whether they are being handled wirelessly or through the company’s converged voice and data network. This is where the integration of Smoothstone’s cloud services and Sprint’s 3G, 4G and Global MPLS networks seamlessly manage voice and data communications.
From a user or IT management perspective, the complexity of FMC is moved to the cloud where it is fully managed by the service providers. At the same time, Smoothstone’s other cloud based communications services are available as needed by a single office or a geographically diverse workforce.
Has your company hit a frustration level caused by yesterday’s voice and data networking solutions trying to meet today’s needs? Don’t try to re-engineer and finance a complete overhaul until you look at the options available to you with converged cloud-based voice and data network services. Check pricing and availability with a quick inquiry right now.