Monday, February 11, 2013

Cloud Hosted IP PBX Enables New Telephone Apps

You know how apps have taken the smartphone market by storm. Now even desktop and laptop computers are changing their approach away from traditional software packages and toward apps. Have you been thinking that there should be some apps for your phone system, too?

Check out the latest apps for Cloud Hosted IP PBX solutions...Well, they’re here. AireSpring is offering a suite of apps that work with their AirePBX cloud hosted PBX system. What sort of things can you do with these apps? Let’s take a look.

CommPortal is the interface that controls your messaging on the PBX. You can check your voice mail online or have them sent to your email. Set up a one-number service that will locate you no matter which device you may be using at the moment. You can choose to prioritize some callers over others and even send some directly to voicemail. Click-to-dial will ring your phone first and then dial the party you want. Contacts are always available on whatever device you are using.

Now CommPortal is available as an app that works on multiple platforms so that you have your PBX with you at all times. Other apps are also available. Two of these are the “Call Me” button and the QuickDial Accelerator.

Call Me buttons make it easy to connect instantly to customers. You install this button on your Web pages or email signature. When the customer clicks on the button, they are prompted to enter their phone number. You phone rings immediately so you can capitalize on opportunities that may disappear in a few minutes.

The complement to Call Me buttons is the QuickDial Accelerator. This cool app lets you initiate a call right from your browser window. Simply highlight any phone number you want to call and the system will place the call for you. No more trying to wrangle two screens at once or risk dialing the wrong number.

Why are we seeing the appearance of telephone system apps at this time? It coincides with the move to cloud hosted PBX systems. The traditional PBX is all about switching calls between desk phones in the office and connecting to outside trunk lines when you need to make a call outside the company. This was cutting edge technology at one time. No more. Today’s telephony is all about unified communications and computer telephone integration. What we’d like to have in a business phone system was difficult to impossible to do previously and expensive to do now using the old school technologies.

Many companies that dream of having the latest business phone features choke when they see the price tag on the latest sophisticated IP PBX systems. They also worry about the day when their present PBX runs out of capacity or becomes unmaintainable and they have to face the music on capital investment. What they may not realize is that all of these issues can be easily avoided by employing cloud hosted PBX services.

Hosted PBX means that instead of buying and maintaining your own in-house PBX system, you pay for use of a much larger and likely more sophisticated PBX operated by a service provider. The service provider has the investment and expertise to support many clients. Economy of scale means that this approach is often less expensive than doing it yourself, even without the capital investment.

Are you dissatisfied with your current business phone system but unsure what to do next? If so, get more information about Cloud Hosted IP PBX solutions and compare with your other alternatives.

Click to check pricing and features or get support from a Telarus product specialist.

Follow Telexplainer on Twitter