Telexplainer

Level 3 Vyvx Connects The Super Bowl

2012-02-02T00:20:00.001-06:00

While you are busy dipping chips in salsa, screaming at the refs, cheering the plays and rolling on the floor laughing at the commercials, there is one thing you won’t have to think about on Super Bowl Sunday. That’s how the broadcast is getting from there to you. It’s not magic. It’s a carefully engineered service called Level 3 Vyvx VenueNet+

VenueNet+ is a bundled service for special event broadcasters. It’s already installed in every major-league stadium in the United States. That includes Lucas Oil Stadium in Indianapolis. The fiber optic network is lit, the termination equipment installed, and everything is managed by dedicated Vyvx staff.

So, what’s Vyvx and why would you want to order VenueNet+ service? If you’ve ever been involved in a broadcast “remote”, radio or TV, you know that it can be a hit or miss proposition. You need to bring your own transmitter truck and hope you can get the antenna over any obstacles between you and the station or skyward to the “bird.” Otherwise, you need to install a permanent antenna or contract with the phone company for line service (radio) to get the broadcast out of where you are and to the studio intact.

In the age of HD television, this gets even dicier. There is massive bandwidth involved in providing a clean signal that can display high speed action without turning the picture into pixel mush. Can you afford glitches and maybe an all-out outage on game day? Ha! Last year’s Super Bowl was viewed by more than 110 million people, few of whom are in a mood to be patient with technical issues. With multi-million dollar budgets involved in giving you 30 second commercials of clever animal antics that you’ll talk about for weeks, can you afford even a second’s dead air? Nope. Whatever you lose you’ll never get back. There are no re-dos on the Super Bowl.

This is were Level 3 steps in to make life easy. Forget trying to raise an antenna mast or get a leased line connected. The Level 3 fiber network is already in-place at the venue and ready to transport your streaming video. The fiber network has been set up to transport high-definition video optimized for sports events. Vyvx supports HD-SDI, SD-SDI, DVB-ASI and MPEG2/4 and JPEG 2000 encoding. Some venues even support uncompressed HD video. In addition to video encoding and transport, VenueNet+ also provides high speed Internet and telephone service.

The VenueNet+ panel connects to a Level 3 Gateway that gives your video access to the Level 3 MPLS video and data network cloud that can deliver HD video with more than three times the bandwidth currently available by satellite. The fiber network connects to Level 3’s television operation center, broadcast networks, teleports to international and cruise ship destinations, and Level 3 CDN (Content Delivery Network) streaming. Once you hand the raw video to Level 3, they get it where it needs to go, properly encoded.

Level 3 has been delivering the Super Bowl for nearly 25 years. It’s also carries the pre-game and post-game feeds to NFL operations centers in Mt. Laurel, N.J., Culver City, California and NFL Network master control facilities in Atlanta.

The Super Bowl is certainly a showcase for the quality and reliability that Level 3 Vyvx video services can provide. It’s perhaps the best advertising they can have to demonstrate the capability of fiber optic video transport. Even if you are not involved in the Super Bowl or anything of that magnitude, Vyvx can make your life easier for video transport from stadiums and event venues. They’ll get your video to from here to there with the highest quality and least fuss. If you have a project in the works or just want to compare services with what you have now, get pricing and options for video transport and related services now.

What Is VoIP For Business?

2012-02-01T01:12:00.001-06:00

There’s a lot of buzz these days about the advantages of converting from traditional telephone services to VoIP. There are, indeed, major advantages for businesses to go with enterprise VoIP solutions. However, there are some pitfalls to avoid if you want to make the transition successfully. First, though, let’s take a closer look at just what VoIP is and how it differs from the phone service you have now.

One confusing aspect of VoIP is the name itself. The term VoIP is an acronym for Voice over Internet Protocol. The thing that jumps right off the page at you is the term “Internet.” It immediately conjures up visions of broadband phone solutions that piggyback on top of Cable broadband or DSL connections. That is, indeed, VOICE going OVER the INTERNET. It’s also one example of VoIP. However, it is far from the complete story.

The idea behind broadband phone is that with the right equipment you can use your broadband Internet service to connect you to a competitive phone company. The whole impetus for this is that the local telephone company, called the ILEC for Incumbent Local Exchange Carrier, pretty much owns you for local phone service. It’s easy to switch long distance providers, but much harder to change local services. Why? Because the ILEC owns the copper wires between your location, business or residential, and the switching equipment in their office. You can’t dig up the wires and move them elsewhere, so you need an alternative “phone line.” The Internet provides just such an alternative connection.

One of the major pitfalls of broadband phone is that the Internet was designed for transporting data reliably, not for transmitting voice quickly. Everything on the Internet is transported in packets. That includes data bits representing digitized phone conversations, video clips, websites, email and many other things. What they have in common is a standardized packet structure called IP or Internet Protocol.

Now, here’s where the trouble comes in. The Internet treats one packet just like the next. It doesn’t matter if they are zipping along smoothly or all clogged up. The system is set up to get each packet from Point A to Point B sooner or later. Having data correct is much more important than having it as soon as possible. If a packet gets lost or corrupted, another protocol called TCP or Transmission Control Protocol sees that the packet never arrived at its destination and retransmits it. As a user, this is all invisible. All you know is that your email or web page displayed correctly.

Voice differs from data in that it is a real time protocol. A voice packet that shows up late is of no use because the conversation has already moved on. VoIP is set up to discard missing or out of sequence packets. A few here and there won’t make a difference, but a lot of missing packets will punch holes in the conversation and make it hard to understand.

Video is equally sensitive or even more so. The way video stays intact is to have the packets go to a staging area before they are displayed on the screen. This area is the buffer. Buffering collects packets however they come in and then feeds them out smoothly to create a continuous picture stream. Buffering also works for audio and is used for Internet radio stations extensively. That way any congestion on the net won’t cause the audio to drop out.

Buffering could be used for VoIP, but not very much or it will create havoc. The tradeoff is that phone conversations are two-way. The buffer will cause a big delay from the time you start talking until the other person hears it. Buffering and other delays show up as something called latency which turns two way conversations into more like walkie talkie conversations. Only one person can talk at a time and you have to wait before taking your turn.

What’s better? Bypass the Internet and use a private line connection called a SIP Trunk. SIP is the switching and signaling protocol for VoIP telephony. The SIP Trunk is carefully engineered to give voice packets priority over data packets and to have enough bandwidth to avoid congestion that causes latency and jitter.

SIP Trunks connect your company to your business VoIP service provider. The provider takes care of all outside lines to the public phone system. You can connect the PBX phone system you have now using a SIP Trunk or use an IP PBX that uses IP telephones rather than standard analog phones. Even more interesting is hosted VoIP, which eliminates the in-house PBX system completely. The service provider gives you both lower rates to use the public telephone system and takes care of switching both inside and outside calls.

As you can see, there are various flavors of VoIP phone service available today. You want to be careful to pick a solution that not only saves you money but has the features and voice quality you need to conduct business effectively. Enterprise VoIP providers have solutions for all size businesses at attractive prices. Compare features and costs now to discover what’s available for your particular locations.

WAN Providers Bandwidth Service Options

2012-01-31T01:40:00.001-06:00

WAN bandwidth connections are all but necessary for doing business today. What you may not realize is the wide variety of WAN bandwidth options available. Let’s see what’s on the market now and how you can get prices quickly.

WAN or Wide Area Network bandwidth is how you connect from your business to other businesses and your customers. For the sake of simplification, we’ll include MAN or Metropolitan Area Network connections along with WAN. What they have in common is that they start where your LAN leaves off.

WAN bandwidth has always been the domain of telecom companies. You don’t have your own WAN. You lease what you need from a service provider. What’s changed recently is that many competitive providers have come into the WAN marketplace to compete with incumbent telephone companies and traditional long haul networking providers.

Perhaps the most popular of all WAN services is the T1 line. It’s been around for half a century and comes in various flavors. A basic data T1 offers 1.5 Mbps symmetrical bandwidth with full duplex. You can get a point to point private line to connect two business locations or a dedicated T1 Internet connection for business broadband. T1 lines are also popular as telephone trunks for PBX phone systems. The original T1 telephone line supports 24 business phone lines. The newer ISDN PRI offers 23 phone lines plus Caller ID and faster switching.

The direct competitor to T1 is Ethernet over Copper. EoC will typically give you twice the bandwidth for the same money. Most popular is 3x3 Mbps Ethernet running at 3 Mbps in both directions. Where available, the price is generally the same as a 1.5 Mbps T1 line. Ethernet over Copper is easily scaled up in bandwidth, so you can order 10 Mbps, 15 Mbps, 20 Mbps or higher bandwidth over twisted pair copper telco wiring. T1 lines can also be bonded to increase bandwidth up to about 12 Mbps at the most. The one limitation is EoC is that it is a distance sensitive technology that is mostly available in metropolitan areas where you are located close to the central office where your telco wiring terminates.

Another WAN option that is becoming popular with smaller businesses is business Cable broadband. You may be able to get 100 Mbps x 10 Mbps service for the same price as a T1 line. While these speeds are impressive, note that the service is not symmetrical. The upload speed is only a fraction of the download speed. That works well when you are using it to access the Internet for email, Web browsing and video downloads. Cable broadband is an Internet connection. However, you can set up a VPN (Virtual Private Network) for two Internet connected locations so that you can transfer files much like a point to point T1 line. Also note that Cable bandwidth is shared, not dedicated. Your bandwidth will vary considerably depending on what other Cable users are doing online.

Higher speed WAN bandwidth requires fiber optic lines. DS3 at 45 Mbps is generally transported on a fiber optic line, although your connection is via coaxial cable. Both traditional SONET and the newer Ethernet over Fiber are available if your building is lit for fiber. Once the fiber is in place, you can easily get anywhere from 100 Mbps on up to 10 Gbps for business applications. Carriers themselves often use 10 Gbps and 40 Gbps fiber for their network backbones.

Wireless connections are also possible. Low bandwidth fixed wireless uses 3G and 4G technology and is popular for retail credit card verification. Higher bandwidth fixed wireless can replace DS3 and Fast Ethernet wireline services but is generally limited to downtown business districts. Satellite broadband works where no other service is available.

For really wide area connectivity, consider an MPLS network. These have regional, national and international connectivity. You can get nearly any bandwidth you require and connect dozens, hundreds or thousands of business locations securely.

With all these options available, how do you choose? The best way is go through a telecom broker that represents dozens of different carriers and has an application that makes it easy to get pricing quickly. The GeoQuote tool from Telarus, Inc. does just that. For many options you can get WAN bandwidth pricing and availability instantly online. Other services will be manually quoted in short order to meet your requirements. With that information in hand, you can do the price/performance tradeoffs and choose what make the most sense for your particular situation.

Call Center Contact Center Phone Service

2012-01-30T00:36:00.001-06:00

Call centers and contact centers are major users of telephone services, especially long distance and toll free number services. What’s the best option for your call center to ensure that you have the right features and the best pricing? Well, there are several good technical options available right now. Let’s take a closer look at them to see what they can offer.

Traditional telephony has been based on basic business phone service, also called POTS or Plain Old Telephone Service. Old is right. Analog phone lines have been used for over 100 years and are still going strong. They’re highly reliable, deliver clear voice quality and don’t suffer from digital artifacts like latency.

Analog lines were originally intended to be one line per telephone. Key systems allow multiple lines on each phone so you can select which one to answer manually. All the but the smallest call centers have more lines and more agents than a key system can handle. That means using a PBX or Private Branch Exchange to automatically assign lines and direct incoming calls.

What PBX offers is automation. If you only need a half dozen or so outside lines, analog business lines still make economic sense. You connect them to your PBX using FXO (Foreign Exchange Office) ports on interface cards that plug into your PBX system.

When you need more than a half dozen or so outside lines, digital trunk service starts to make sense. Why? It’s because there is a cost advantage to bundling multiple phone lines into one trunk line. You may already have multiple analog lines coming in via a multi-pair binder cable. This is different. A T1 line uses two twisted copper pair to carry 23 or 24 separate phone lines digitally. Yes, those are the same copper pair that would otherwise be used for analog phone service.

The way this works is that the phone conversations are digitized at one end using an analog to digital converter and converted back to analog at the other end using a digital to analog converter. Each call is assigned its own digital timeslot or channel. They are kept separate so that there is no cross-talk between calls. T1 is a synchronous system that has strict timing at both ends of the line. Latency is almost non-existant. However, any unused channels are transmitted empty. All channels are constantly being exchanged between your PBX and your telephone service provider.

Why the choice between 23 and 24 phone conversations on a T1 line? All 24 channels can be used for telephone calls. This is called a T1 telephone line or T1 trunk. The other option is to use 23 channels for conversations and use one channel for switching, signaling and data, such as ANI and Caller ID. That option is called ISDN PRI or T1 PRI. PRI trunks are very popular with call centers because they offer the Caller ID information and faster switching times than normal T1 phone lines. Your PBX system may have multiple PRI ports so that you can have 23, 46, 69 or more outside lines for your call center.

SIP Trunking is an alternative to ISDN PRI. It is based on VoIP technology and uses packets rather than channels. SIP Trunks can be interfaced to older technology PBX systems and the newer IP PBX phone systems. There may be cost advantages for SIP Trunking, especially if using a lower bandwidth CODEC (Coder/Decoder) than the industry standard G.711. Some newer CODECs offer high call quality while transporting more simultaneous calls on the same line bandwidth.

SIP Trunking also opens the opportunity for cloud communications or Hosted PBX. With a hosted system, both the outside lines and the PBX switching system move to the cloud. You have only phones and a VoIP gateway in-house. The advantage to a cloud hosted solution is that you avoid heavy capital investment, pay for service by the agent seat per month, and don’t have to worry about maintenance or upgrades. The service provider takes care of all this for you.

Are you starting up a new call center or contact center, facing an upgrade cycle or expanding operations? If so, this is the perfect time to check business phone service options and prices for call centers and contact centers. You could gain performance advantages at lower prices now.

Ethernet over TDM

2012-01-27T01:14:00.001-06:00

You’ve heard of Ethernet over Copper and Ethernet over Fiber, but have you heard of Ethernet over TDM? Here’s why it’s good to be familiar with this technology and what it can do for you.

TDM stands for Time Division Multiplexing. It’s the basis of T1 lines and SONET fiber optic carrier services. TDM was the chosen protocol of the Public Switched Telephone Network (PSTN) when the decision was made to transition from analog to digital mid-20th century. It is still important is because it is still around and going strong.

TDM is a way to transmit multiple signals on one digital line or wireless channel. The way TDM works is that a digital transmission is divided up into timeslots. Each timeslot contains the digitized information for one signal. All the timeslots are linked together like railroad cars into a frame that contains all of the digital bits, end to end. This frame is then transmitted from source to destination. Once one frame is sent another immediately follows.

Think of TDM as a round-robin polling process. You take a chunk of information from one source, then a chunk from another source, and so on. When you’ve got something from all sources that you wish to multiplex, then you start over with the first source again. That way you always have fresh data from frame to frame.

What TDM did for the phone companies was to pack 24 separate telephone calls onto one T1 line instead of 24 separate telephone wires. The multiplexing process combines all calls into one bitstream that is sent down the physical copper wires. At the other end, a complementary process called demultiplexing separates the individual calls so they can be used by particular telephones.

Ethernet is not a TDM process. Instead, it bundles bits of data into packages called packets. The packets are sent on their way individually when they are ready. There’s no assembling the packets into a multiplexed “train” so that they can all travel together. Each packet is switched and routed individually.

From the sound of it, you would think that TDM circuits, like T1 lines, and packet switched circuits, like Ethernet over Copper, would be incompatible. It’s true that they are completely different technologies and don’t exist on the same piece of wire at the same time. That would really create a mess and you’d get completely jumbled up data. However, clever engineering can let one protocol carry another. This is where the idea of Ethernet over TDM comes about.

How Ethernet over TDM works is that the underlying transmission protocol is TDM. A typical example is a T1 line. The T1 frames are transmitted at a rate of 1.5 Mbps from source to destination. Ethernet packets are loaded into those T1 frames. In this case all the claptrap associated with dividing the T1 line into 24 separate channels is ignored. The internal channels are combined so that Ethernet packets can use the entire frame. The T1 timing and waveforms are preserved so that T1 interfaces and signal regenerators will work as-is.

Why go to all this trouble to piggyback Ethernet on top of a T1 TDM system? It’s to give you more options. Ethernet over Copper is a distance limited technology that works great within a couple of miles from the central office, but loses signal strength and bandwidth fast as you get farther away. T1 has fewer distance limitations and delivers a steady bandwidth of 1.5 Mbps even out into rural areas. As a newer development, Ethernet over Copper is also less available than T1 lines that have been around for 50 years or more.

So, if you want the advantages of Ethernet that include bandwidth scalability, easy interfacing to your network, and standardized services such as Ethernet Line and Ethernet LAN, but can’t get Ethernet over Copper or Ethernet over Fiber, consider Ethernet over TDM. This is also known as Ethernet over T1 or Ethernet over DS1. Check pricing and availability on all Copper Ethernet Services now.

Press Releases Get Social

2012-01-26T00:22:00.002-06:00

Press releases have done a rapid evolution over the past couple of decades. The legacy press release is a single piece of paper written to a proscribed format intended for journalists. The Internet encouraged PRs to move online with email distribution. The rise of social media is causing businesses to once again review just what a press release is and what it should do. The press release has become the social media news release.

Why would a company publish a press release, news release or social media news release? It’s no accident that the abbreviation PR is used for both press release and public relations. They are tightly linked. They’re both about managing information from a company intended to its target audience, often the general public. Press releases are announcements about new products, events, issues and so on. They may be for general distribution or targeted at a specific interest group or customer base.

In the traditional approach, there is an intermediary between the company issuing the press release and the readers. That is the magazine, newspaper or newsletter publishers or radio and TV stations. PRs are usually directed to particular journalists or the newsroom in general. Press release issuers aren’t in the publication business... or at least they didn’t use to be.

The Internet scrambles these relationships. Now everyone can be both a consumer and a publisher. Publication lead times have shrunk from months down to hours or less. Yesterday’s news might now be last hour’s news or, oh, so 10 minutes ago.

Readership has also moved. Daily and weekly newspapers are the walking dead for the most part. The national news evening wrapups have thinner viewership every year. Even magazine racks are thinning out. Where did everybody go? They’re still reading, but what they’re reading is Facebook pages, tweets, blogs and online news media. Others aren’t reading at all. They’re absorbed in video content they find on YouTube, Vimeo and other platforms.

To reach both the press and your target audience, you need an up to date technology solution that embraces both traditional media and the influencers of the new social media. If you don’t have one already, take a close look at what Mynewsdesk has to offer.

Mynewsdesk is a cost effective PR platform that works with social media. It’s an online resource that you pay for by the month. There are several plans, depending on how many features you want and need to support your public relations efforts.

What you get is your own customized online social media newsroom. You’ll gain the ability to create and manage social media news releases, press contacts, photos, videos, blog, Facebook, Twitter, links, current news, network and sharing. Add your newsroom to your Facebook Page with a Facebook app. Customize the look and feel of your newsroom and then embed it into your own website and publish your stories.

Next, manage your network and increase your influence. You’ll easily create and update personalized contact lists or import them from Excel and CVS. Strengthen relationships by inviting key people to follow your newsroom and send exclusive content to your most important contacts. Why settle for a list of names when you can have richer social profiles that include your contacts’ email addresses, Twitter names, job titles, phone numbers and other key information. It’s all part of the same toolset.

Now find out who’s talking about you online. Gain leverage by finding, listening to and engaging with people who talk about your brand online. You’ll monitor conversations about your brand, industry or competitors online through Facebook, Twitter, YouTube and 40,000 other sources. Engage instantly, identify your key influencers and get them into your network.

Finally, know how you are doing by viewing real-time results of your PR activities. Remove the guesswork by analyzing the reach and distribution of what you publish in your newsroom. Find out how people find your newsroom through search terms and referring websites. Know what countries your visitors come from. Make sure everyone in your organization stays on top of your PR efforts by sending out key reports by email on a schedule you set.

Are you feeling that your own PR efforts are mired in the past, using tools that once worked well but are increasingly ineffective? Are you a new company that needs to get a fast and effective launch? Why not try a new social media platform without risk? Get a free 30 day trial of Mynewsdesk and see how well it works for you.

Mobile Wireless 3G Broadband

2012-01-25T01:41:00.002-06:00

Most of us are now broadband dependent. We really can’t function if we can’t get connected to the Internet. That’s meant a wireline solution for the home and office and whatever on the go.

Whatever? Wireless standards are all over the map. LAN technology has long settled on 10/100 Ethernet with Gigabit Ethernet the emerging standard that's backwards compatible with earlier 10/100 standards. For wireless, the one common thread is WiFi. Nearly every wireless device can now communicate on a WiFi 802.11 b/g/n network. That would be great if you could connect to WiFi everywhere you go. Unfortunately, that’s far from the case.

One solution is to use a WiFi router at home or in the office and then go out in search of WiFi hotspots all over town. We hang out in our favorite restaurants and coffee shops to be able to connect our computing devices. In-between we simply go without.

The only nationwide wireless broadband network available is the cellular phone network. Cell phone towers were originally erected to provide a cordless mobile phone telephone service. It wasn’t long before the cell phone channels were doing double duty. Some were still assigned to carry phone conversations. Others were set up to transport Internet data. The latest technology is 4G. It’s fast and reliable, but it is still in the process of deployment. Can you get 4G? Maybe, maybe not. It depends on where you are. The established standard is 3G wireless. it’s available just about everywhere and gives you the same bandwidth performance as a basic DSL service. In many cases, it works as well as the T1 line at the office.

Many people have 3G wireless plans on their smartphones. That’s an excellent way to always have broadband with you. Some plans are set up for tethering. You can share your 3G mobile wireless broadband with several other devices using WiFi. In essence, you become the WiFi hotspot everywhere you need one.

That’s great if you happen to have a 3G smartphone with a tethering options. But what if you don’t? Is it possible to have 3G connectivity to your laptop, notebook, tablet or e-reader?

You bet it is. What you need is known as a wireless modem aircard. This is the radio set that connects to the cellular network. How does it connect to your device? There are two methods. For laptop computers, a broadband USB modem just plugs into an open USB connector. This device looks like one of those memory “dongles.” In this case, the primary function is wireless connectivity. It may do double duty if it also has a Micro-SD slot so that you can plug in a memory card up to 32 GB. That way you only need to carry one device for both file storage and wireless connectivity.

A more universal solution is MiFi mobile hotspot. This is a device about the size of a deck of cards that has a wireless modem aircard, battery and WiFi card all built-in. What it does is connect the 3G cellular wireless network to your device using WiFi. There are no wires involved. You can support up to 4 WiFi enabled devices from your MiFi anywhere you can get a cellular signal.

How much does it cost to get mobile wireless 3G broadband? DataJack has plans starting at under $10 for 200 MB. That’s pretty light duty for email and some Web browsing. If you need more, pick a 500 MB, 1GB or 5GB plan. They’ve got a chart to help you pick the right size wireless plan. The 200 MB plan is good for some 800 Web pages or 20,000 emails a month. The big 5GB plan will cover 20,000 Web Pages or 500,000 emails a month. These are just estimates, of course. Downloading music, video or apps will burn through those MB faster than general Web browsing or email activity.

If you go to a cell phone store to buy 3G wireless, they’ll hand you a 2 year contract to sign. Buy your plan through DataJack and you’ll have nationwide coverage (check the map to be sure your area is covered) with no contact, no termination fees and no activation fee. if you decide you don’t really need it anymore, you aren’t stuck for months or years paying through the nose.

By the way, another great use for one of these 3G wireless services is backup for your desktop computer. How big of a disaster is it if your Cable or DSL goes out while you are in the middle of something important? With a wireless option, you can keep working on the Internet during outages plus have mobile capability the rest of the time.

Does this sound like the service you’ve been wanting but didn’t know was available? Learn more, check coverage and order your DataJack Mobile Wireless 3G Broadband service now.

Hosted Voice Goes Mobile

2012-01-24T00:51:00.001-06:00

There’s a major migration in progress right now. Can you guess what it is? If you answered “to the cloud,” you’d be right, of course. If you answered “PBX to the cloud,” you’d have read my mind. Companies are abandoning their PBX telephone systems in favor of cloud communications systems. You may know these as hosted PBX or hosted VoIP. Now, that also includes mobile.

Megapath’s Hosted voice Mobile gives you the ability to have one-number VoIP calling from your desk phone, desktop computer or smartphone. The key is the one-number capability. Do you have one of those business cards with half a dozen different phone numbers? I’ll bet that confuses your customers and prospects. Hey, what are you supposed to do. You can’t be in the office all the time. Sometimes you are at your desk, sometimes you are out and about, the rest of the time you are at home. If a really important call comes in you aren’t about to quibble that you are “off duty” at home.

Legacy approaches to solving this problem include having a calling service that will try to locate you, carrying a pager (very legacy), remembering to forward to your phones, one by one, when you make a move, having a secretary take messages for you and leave them on your desk or just relying on voice mail that you check all the time. None of these approaches has been ideal, but they sure beat missing a critical communication.

This is where cloud technology shines. Location doesn’t mean a thing to the cloud, because it covers all locations. With cloud services you can be anywhere and access your account in the cloud using whatever compatible device you happen to have handy. With Hosted Voice Mobile, you use an easy-to-manage Web portal that controls call routing using a single VoIP number. That’s right. You hand out one number and know that you’ll get calls to that number no matter where you happen to be.

Hosted PBX systems relieve you of the responsibility to maintain a small telephone switching system in your back room. This function moves to a much larger platform at your cloud service provider. All you have in-house are IP phones, a voice gateway that delivers telephone services, plus your mobile smartphones. The hosted system contains the functionality for such features as Find Me / Follow Me and Visual Voicemail. Now that includes your smartphone as well as your desk phone.

Megapath goes beyond some of the basic hosted PBX services to include features like HD voice for crystal clear call quality, free domestic calling that includes long distance and the ability to replicate key telephone systems.

What’s a key system? If you have a phone system that has individual buttons for all the outside phone lines, you have a key system. Key phones have lights next to each line switch so you know when the line is busy. If you want to make an outgoing call, you select an unused line. If you want to join a conversation in progress, you push the button for that line and you are conferenced in.

PBX telephone systems differ from key systems in that the PBX manages the outside lines. You don’t have the ability to pick a line and probably don’t even know how many lines there are. They are placed in a pool and assigned as needed. That’s when an incoming call comes into the system, or someone requests an outside line by dialing a number, usually “9.”

Are you feeling constrained by the limitations of your present phone system or are experiencing outages that are time consuming and expensive? Before you get a loan to buy yet another in-house phone system, check out the options available with one of the newer hosted VoIP systems. You’ll avoid large capital investments, pay per seat per month, and gain valuable features such as mobile integration that you don’t have now. Compare competitive cloud hosted communications systems with what you have now and see what you’ve been missing.

Hosted Social Commerce Apps For Facebook

2012-01-23T02:13:00.002-06:00

Just as e-commerce has become an established and accepted channel for business and shopping, the next wave of technology washes ashore. This is social commerce, an adjunct to and potentially more popular way to conduct business online. Social commerce is an outgrowth of social media, especially using the two most popular platforms, Facebook and Twitter. If social media is where people want to spend their time online, then social media is where you have to go to find customers.

The big challenge is how to you leverage the power of social media? You can flail around trying different approaches. Perhaps you can build a website, launch an e-mail campaign or write a blog. All of these do-it-yourself approaches are now old school as far as the Web is concerned. You won’t be need to be learning new software on your PC or deploying more of your own servers. What you need to be working with are hosted solutions. Facebook itself is a hosted solution, although it should be considered just the basic platform for your social commerce efforts. To get the social performance you are after, you’ll want to add some advanced apps to your Facebook page.

What sort of apps are we talking about? How about apps that give you the ability to create deal shares, fan offers, fund raising donations, viral messaging, photo showcases, RSS feeds, add Twitter feeds, recruit volunteers and so on. Can you build these apps yourself and have them work flawlessly on your Facebook page? Can you even find these functions here and there around the Web? Even if you could, they’ll never have a consistent look and feel.

What you need is an “app buffet” from North Social. The apps are part of a large collection that you choose from to power your Facebook page. Each app has its own content management system. You set preferences, upload images, links and text. No need to learn or write any code.

What kind of results can you get with the North Social app collection power your Facebook page? Here’s an example to give you an idea what’s possible:

Anxious to give this a try? You should know that every account comes with a 14 day free trial. Accounts range from starter to enterprise level. All of the apps are unlocked and ready to use for every account? What differentiates the account levels? It’s based on the number of fans you have. The starter account has a limit of 1,000 fans. The professional account moves that limit up to 50,000. The Enterprise account has unlimited fans and up to 5 Facebook pages. All other accounts are for a single page only, although you can always sign up for more accounts if you need them.

The future of social commerce is already here. Learn more, watch demo videos on each of the apps, and then pick the account appropriate for the size (and social popularity) of your business and start your 14 day free trial.

Free 6-Way Desktop and Mobile Video Calls

2012-01-20T00:50:00.002-06:00

We’ve all been on conference calls at one time or another. They’re a good way to have a discussion when the people you want in the conference can’t all come to the same place at the same time. This is audio conferencing using telephones. These days, it’s pretty much old school.

What’s better? How about video conferencing? OK, I know that when you hear video conferencing you think of big corporate meeting rooms with formal presentations. That’s how video conferencing got started, but it doesn’t have to stay that way.

The big impediment to date for anything more informal has been the high cost of video equipment and connections. No more. Now that most desktop computers, smartphones, laptops and tablets have video cameras built-in, there’s no reason you can’t have video conferences anytime you want them and on the cheap.

How cheap? How’s free sound? You say that you already do that with one on one video calls using Skype or Apple’s iChat? Oh, but can you set up a group video chat with up to 6 people on any combination of PCs, Macs, iPhones, Android smartphones and various tablets? You can now with a new free download from ooVoo.

What’s an ooVoo? It’s a cross-platform instant messaging client that supports voice and video chat with HD or regular quality video and desktop sharing. Non-ooVoo users can be invited into the call through Web video chat. Video messages up to a minute long can be recorded and sent to other users or shared on YouTube. Large files up to 5 MB can be shared securely. Go ahead and set up a web chat room for free.

Free? Yes, the basic ooVoo service is free to download and use to your heart’s content. It’s ad supported to keep the company in business. If you want to get rid of those ads and get access to more features, there are paid versions available for both personal and business users.

What sort of extra features? On the paid plan, video calls go from 6 way to 12 way. You can send larger files up to 25 MB, record and save your video calls, record and save audio conferencing calls, store and protect recorded video calls, share your desktop and add phone participants to your video calls. Phone minutes are included with the paid plan, but not with the free version. You also get security settings and live support with the paid service.

How about ooVoo for business? Licenses are available for 1 to 10 users and above, with cost getting lower as volume goes up. There are no ads, of course, and you can include both video and audio participants. As an integrated collaboration solution, ooVoo offers a combination of instant messaging, video calls, phone calls, desktop sharing and file sharing in one application. Not sure if this is right for you? Take a 14-day free trial, no credit card required. Then decide.

How about it? Are you ready to move up from one on one discussions or telephone conference calls to full-blown video collaboration? Get your free ooVoo video chat download now and get started collaborating today.

10 Gigabit Ethernet For Business

2012-01-19T00:37:00.002-06:00

Is it possible that Gigabit bandwidth services aren’t enough to support your business? These days that’s entirely possible. The proliferation of video content and a migration to the cloud that’s picking up steam make old assumptions about WAN bandwidth obsolete. Today, 10 GigE connections are perfectly reasonable.

Just a few years ago, 10 Gigabit bandwidth was a basis for core transport networks. Now that speed is 100 Gbps. Even 40 Gbps is being left in the dust. Bandwidth levels at 10 Gbps are now available for both metro and long haul connections.

Don’t need a full 10 GigE right now? How about fractional 10 GigE? These are bandwidths between 1 Gbps and 10 Gbps. Fractional bandwidth services are much more available with Carrier Ethernet than SONET. Ethernet is designed to be more scalable. Rather than specific standardized WAN speeds like OC-48 or OC-192, you can specify many granular bandwidths up to and including the full speed of the installed Ethernet port.

What’s available in 10 GigE connectivity? The point to point private line is typical. This is an optical bandwidth connection from your premises to somewhere else in the country or around the world. 10 Gigabit connections are useful for connecting data centers for data mirroring and high speed backup. Geographically diverse data centers are desirable to protect against natural and manmade disasters that can take out an entire area. Tornadoes, hurricanes, floods, and toxic spills fall into that category.

The newest application for a 10 GigE connection is likely to be the most popular one soon. This is the connection between your facility and the cloud. Cloud computing services offer extremely high performance. It’s so easy to scale resources in the cloud that before long you can find yourself with Terabit processing and Megabit connections. Somehow all that data has to go back and forth between your offices and your cloud service provider.

Amazon Web Services has defined a service called AWS Direct Connect as an alternative to using the Internet for accessing their cloud services. This is a private line connection using a 1 Gbps or 10 Gbps port. The sheer size of Amazon’s cloud makes it logical that they would pioneer speeds of this magnitude. Other cloud providers are hot on Amazon’s heels, though, and it won’t be long before 1 Gbps is considered entry level and 10 Gbps is the standard way to connect to your cloud provider.

What about the Internet? The Internet has limitations as your path to the cloud. Latency and jitter are unspecified and uncontrolled. Bandwidth can vary when paths become congested. Companies are finding that for high performance applications the Internet is a bit too unpredictable. The more employees you have accessing the cloud, the more you risk productivity by using an indeterminate connection.

High speed Internet connections are a must for Internet service providers, content distributors and large e-commerce sites. The Internet is the only viable way to connect to the public at large. It will be a long time before individual users expect 10 Gig downloads, but large Cable MSOs and wireless service providers need that bandwidth level to divvy up among hundreds or thousands of users.

The same limitations that make the Internet unsuitable for cloud connections also make it unsuitable for massive content transport. Video content distributors have found that the only suitable way to electronically get their content to market is to bypass the Internet and connect directly to their customers, such as Cable and satellite networks. This has spawned the CDN or Content Delivery Network. The CDN is a private network that is designed to transport content at high speed to specific destinations. There is no public traffic on the CDN even though the content is meant for public consumption at the far end.

What does this mean to businesses? If you are involved in e-commerce, video production or distribution or Internet access services, you need a high speed connection to a CDN or the Internet backbone. This is where a dedicated 10 Gigabit Ethernet line can be critical to your operation. That’s true even if it is only a last mile connection.

Are you feeling constrained by the bandwidth limitations of your current service provider? It’s time to get prices and availability for 10 Gigabit Ethernet connections to your business location.

One SIP Trunk Beats Two T1 Lines

2012-01-18T00:40:00.002-06:00

In traditional thinking, you have your business telephone service and you have your business broadband service. One tends to have nothing to do with the other. In fact, you probably buy them from different providers. There’s a good reason to reconsider that approach now. You can get the same or better results for less money. How? With a service called SIP Trunking.

SIP Trunking has nothing to do with luggage or elephants. It’s all about delivering modern telecom services. Trunking is a technical term that means using a single line or other communications path to transport many different transmissions simultaneously. The telephone industry had a pressing need for trunks to handle the explosive growth of telegraph and, later, telephone lines. Both wired and wireless analog carrier systems were developed to consolidate many telephone lines into a few trunks. This was especially critical for connecting telephone switching systems in different towns or states.

The trunk lines that we are most familiar with today are T1 telephone lines or ISDN PRI. These are two slightly different standards for a digital telephone line that carries as many as two dozen simultaneous phone calls. T1 or ISDN PRI trunks are very popular for corporate PBX phone systems or call centers. Both need large numbers of outside phone lines to communicate.

In actuality, ISDN PRI or Primary Rate Interface uses a T1 line to deliver 23 phone lines in individual digital channels plus one specialized channel used for switching, signaling and data such as Caller ID. The T1 voice or T1 telephone lines uses all 24 available channels for phone calls, but doesn’t offer Caller ID and has slower call setup times.

T1 lines are pretty versatile. A lot of companies have two T1 lines coming into the building. One carries IDSN PRI with anywhere between 10 and 23 outside phone lines. The other T1 line provides dedicated broadband Internet access for the computer network. The bandwidth is 1.5 Mbps for both upload and download. Even though there are two T1 lines installed, one has nothing to do with the other. They are electrically separate and may have been ordered from two different service providers.

The cost of two separate T1 lines is more than many smaller businesses can justify. They don’t need anywhere close to 23 outside lines, often less than half that, and 1.5 Mbps Internet access is plenty for credit card verification, online ordering, file transfers, email, and casual Web access. They could probably get by with half an ISDN PRI and half a T1 Internet line if they could buy half a service for each.

SIP Trunking gives you that half-a-service option by combining voice and data onto a single converged trunk line. That could be a T1 line or an Ethernet over Copper connection that uses the same twisted pair telco wiring but offers high bandwidth options. Actually, a single SIP trunk is better than two half-T1 lines. It also costs less than those two T1s you may have now.

The SIP in SIP Trunking stands for Session Initiation Protocol. That’s the switching technology used in VoIP telephone systems. A SIP phone is a VoIP telephone that can plug right into your network. Older analog phones can be turned into SIP phones by using Analog Telephone Adaptors (ATA).

Now, here’s what SIP Trunking does to consolidate lines. A SIP Trunk carries both voice and data simultaneously. It can do that because both are in the same packet network protocol. The broadband Internet data is already packetized. By using adaptors or SIP phones, the telephones are made to look like other network devices. Once everything is communicating in packets, a single line can transport both.

One question you probably have immediately is about how the SIP trunk prevents telephone conversations from being garbled when computers are sending data. Companies that have tried to use broadband phone services to share their Internet service find that performance is iffy. Sometimes the conversations sound good. Other times, not so good. That’s because the Internet doesn’t treat sensitive voice conversations any differently than file transfers or video downloads. One packet is just like the next on the internet.

A SIP trunk uses Internet technology, but it doesn’t use the Internet itself. The SIP trunk is a private line between your company and your service provider. Once your packets get to the service provider they are switched onto the Internet or onto the public phone system, depending on where they are supposed to go. The SIP trunk is engineered to ensure that telephone calls do not contend with data packets for use of the trunk line.

Here’s how that works. The interface equipment, managed routers, at each end of the SIP trunk are set up to establish Class of Service (CoS) for each of the many simultaneous signals that travel over the trunk. Telephone calls have priority in this system. Whenever a call is in progress, it takes the bandwidth needed to ensure high voice quality. Only the bandwidth not used for telephone calls is available to transport broadband Internet service. When a call hangs up, data packets can now use the additional bandwidth no longer commandeered by the phone call.

Obviously, you can’t have dozens of phone calls on a T1 line being used as a SIP trunk or your Internet access will slow to a crawl. Most small companies don’t have that problem. They may need only 6 to 12 outside lines at the most. Even those lines aren’t engaged 100%. The result is that there is plenty of bandwidth for both telephone calls and broadband access at the same time.

Efficiency is what makes SIP trunks a better value than separate T1 lines for voice and data. By actively managing the available bandwidth, a SIP trunk makes unused bandwidth available for Internet service while ensuring that every telephone call has the resources it needs for a high quality conversation.

Are you in the market for both telephone and business broadband service or concerned that you are paying more than you should for these two services? If so, get SIP trunking pricing and options to see if this service is right for your business.

Fixed Wireless Moving To 4G

2012-01-17T00:15:00.001-06:00

There are a couple of faces to fixed wireless broadband for business. First is the licensed microwave services that you’ll find downtown in major cities. The coverage is limited to a few thousand feet with strict line of sight requirements. Bandwidth is high, but availability is very limited.

The other approach is to piggy-back on the 3G cellular broadband services that already blanket the country. This approach offers lower bandwidth, similar to a T1 line, but is available just about anywhere you can get a cell phone signal. That has made it perfect for rural locations, temporary stores and small businesses that need a broadband connection fast.

Accel Networks has been a leader in 3G fixed wireless in the United States and Canada. Their winning approach has been in contracting with multiple wireless providers and creating a proprietary hardware solution that is plug-and-play for the user. Your equipment package comes pre-programmed for the optimal carrier signal available at your location. The Maestro antenna system ensures a solid RF link. All you need to do is connect to the serial or Ethernet connection and you are ready to go in as little as 3 days from order placement.

What do you get in the way of performance. You have a static or dynamic IP address on a PCI compliant private Layer 2 connection. Typical 3G data rates average 1 Mbps download by 512 Kbps upload. A service level agreement assures you of 99.9% availability. Coverage includes 99% of all retail locations in the US, Canada and Puerto Rico.

As good as 3G fixed wireless is, businesses are pressing for more bandwidth. Fixed wireless providers are following the cellular upgrade path from 3G to 4G as it is fielded. Accel Networks has launched their 4G service with a proprietary antenna and embedded modem technology. Speeds are expected to increase to 6 Mbps download and 2 Mbps upload with under 100 mSec of latency.

How long until you can upgrade from 3G to 4G? The industry changeover is expected to be completed within the next two years. It will depend on where you are located as to how quickly you can install 4G fixed wireless broadband.

If you’ve been following the consumer smartphone upgrades from 3G to 4G, you know that there are a competing technologies. The ultimate is LTE (Long Term Evolution), a GSM technology that looks like it will become the universal standard. That includes a switchover for CDMA carriers like Verizon. In the mean time, carriers are performing intermediate upgrades to their existing networks to squeeze out a little more bandwidth. Why? It’s quite expensive to install new circuit cards in every cellular base station to change the technology of the signals being transmitted. Simple evolutionary upgrades often involve only a software upgrade to existing hardware. T-Mobile is taking this approach with an upgrade from HSPA to HSPA+ prior to full deployment of LTE.

The other limitation to higher speed cellular deployment is backhaul. This is the connection between the cell tower and the centralized switching equipment. Up till recently, T1 lines were used for cellular backhaul. They offer 1.5 Mbps in both upload and download directions and are both highly reliable and available anywhere twisted pair telephone wire exists. That’s just about everywhere, including out in the boonies. Bonding T1 lines can increase bandwidth by adding two, four, six or more T1 lines in parallel. That’s good to about 12 Mbps. After that, you need either microwave backhaul or fiber optic connection.

Fiber optic is the way to go if at all possible. The bandwidth is nearly unlimited and you only pay for the construction costs once. The problem is that there are several hundred thousand cell towers sites that need to be upgraded to fiber. In remote locations, fiber is nowhere nearby and needs to be brought-in. Even in the cities, there is a cost and time involved to upgrade each cell. That, plus the cost of the hardware and labor for site just to switch to LTE limits how fast the carriers can move. Even so, cellular broadband is so lucrative that billion dollar investments will continue to flow until the job is completed.

Will fixed wireless work for your business situation? If so, prices are very attractive for both 3G and 4G fixes wireless broadband solutions. Check pricing and availability to see if you really need those landline connections after all.

Free E-Books to Get More Sales Leads

2012-01-16T01:24:00.001-06:00

Most businesses are challenged for customers in this business environment. Customer retention is critical. So is prospecting to bring in new customers. Without a steady inflow of new blood, business slowly dries up. Eventually, less successful companies are replaced with savvier operators or new companies with business models more finely tuned to current conditions.

How about some free help in this regard? Here’s a list of free ebooks that you can download and read quickly to get new ideas on how to improve your sales and marketing in this era of increasing social media:

How to Monitor Your Social Media Presence in 10 Minutes a Day! - About the most important elements you should be monitoring across relevant social media networks. Listen to this book read aloud by the author, Rebecca Corliss. Or, read the 20 pages yourself to learn how to best spend your time monitoring social media, how other marketers are spending time on social media, what tools consolidate your social media information and what you should be monitoring on Twitter, Facebook, LinkedIn, Google+, etc.

The Ultimate How-To Marketing Guide! - New opportunities in online marketing are literally around every corner. How do you get a comprehensive view of the important ones and prioritize accordingly? Author of this 34 page e-book, David Meerman Scott, says, "identify nuggets of inspiration to drive success at your business." Sections include how to get found online as a local business, how to use your email list effectively, how to optimize your press release, how to keep up with the competition, how to make the most of web ads, and how to write an eBook and how to use the web to optimize your offline events

How to Use Twitter for Business – An Introductory Guide - Learn how to start using Twitter to achieve your business goals. Maintaining an effective Twitter presence can be a powerful part of your business' social media marketing strategy. This comprehensive, 40-page eBook will teach you how to get started. Learn how to sign up for Twitter and optimize your profile, find the right people to follow and attract new followers, engage with your network, use Twitter for business, marketing, lead generation, PR, and customer service, and understand Twitter's role in social search, track and analyze your campaigns.

101 Awesome Marketing Quotes - We all need a little inspiration from time to time. These 101 quotes have been collected from interviews, articles, best-selling books and conferences. Enjoy them and share them with co-workers and friends who are also in need of some inspiration! Thoughts included from bestselling author Chris Brogan, keynote marketing speaker Seth Godin, marketing author & editor Ann Handley, former chief evangelist of Apple, Guy Kawasaki, and video blogger Steve Garfield.

99 Tools to Help You Generate Leads with Social Media - More and more businesses are using social media marketing to get leads and turn those leads into sales. All it takes is a good strategy, excellent implementation and tools to help you manage and monitor your campaigns. In the new eBook 99 Tools to Help You Generate Leads with Social Media, Jamie Turner and 60 Second Marketer have collected those tools that can help you manage, create and monitor your social marketing efforts. Whether you are just launching your social marketing or are at the stage where you are optimizing your efforts, this ebook will give you tools to help you manage multiple social media channels, create and integrate content, monitor qualitative social media (sentiment monitoring), monitor quantitative social media (tracking and analytics). With 99 tools to choose from there’s bound to be at least a few that can help you better manage and monitor your social marketing.

How to Use Facebook for Business - Your prospects are on Facebook and you should be too! Learn how to optimize your Facebook presence for maximum results, promote your business page to attract and grow fans, generate leads with marketing best practices, measure and analyze your Facebook presence and much more!

New and Used Verizon Cell Phones

2012-01-13T02:31:00.002-06:00

There’s no doubt that Verizon Wireless is one of the world’s major cellular carriers. In the United States, Verizon is a leader in 4G wireless technology with both Apple iPhone and Android phones. Their coverage blankets the nation. There’s a lot to like about Verizon. Now, the decision is whether you want to buy new or buy used to get your next Verizon cell phone.

New phones for the Verizon Wireless network are on the cutting edge. You say you want a revolution? Well, you know we all want to change our phones. The LG Revolution is one that will get you to make that change. (It was too easy.) It sports an array of advanced features, starting with 4G LTE capability. You can expect download speeds of 5 to 12 Mbps and upload speeds of 2 to 5 Mbps when operating in Verizon 4G Mobile Broadband areas. Venture outside of 4G range and you’ll move to 3G wireless capability.

Why hog all that 4G goodness to yourself? You’ll be the hit of the coffee shop or the offsite meeting when you allow up to 8 WiFi enable devices to connect to the Internet through your 4G smartphone. When in range of a wireless access point, you can save your 4G allotment by using WiFi b/g/n as your broadband connection.

This revolutionary phone sports a 4.3 inch touchscreen and runs the Android 2.2 platform on a 1 GHz Hummingbird processor. A unique feature is wireless charging capability. You can recharge your Revolution in under 4 hours by sitting it on an optional charging pad.

You might expect a phone this powerful to have high performance multimedia capabilities. You’d be right. You’ll enjoy movies on-the-go with a preloaded Netflix app. You can share your photos and videos with DLNA streaming to HD TV sets. Make your own videos using the 5 Megapixel rear-facing auto-focus camera that captures 720p HD video. There’s also a 1.3 Megapixel front-facing camera for video chatting. That’s an excellent use of 4G capability.

There’s a lot more you’ll get with the LG Revolution, but one thing you won’t get is a bill for the phone itself if you order it with new Verizon Wireless service. That’s right, this phone is free with a new contract when you buy online. That’s how many people keep updating their cell phones. They just commit to a new 2 year contract and get a new phone to replace the one they’ve been using.

Other people would rather not make that new contract commitment but don’t want to pay hundreds and hundreds of dollars for the latest cell phone models. This is especially true if they are half-way through a contract and disaster strikes their phone. You'll never set it down on top of the car again, will you? If you are looking for a replacement, a second phone or one you can take to the job site and now worry too much about what will happen to it, you may be in the market for a good used phone.

Aren’t used phones the old dogs that nobody wants? Not by a long shot. Here are some that are currently available in excellent condition and at huge discounts. How about the HTC Droid Incredible, the Motorola Droid Pro WiFi 3G or Motorola Droid 2 Bluetooth? There’s an excellent Motorola Droid X2 available for your perusal right now. All of these are guaranteed to work on the Verizon Wireless network. Other phones are available for AT&T or other cellular networks. Selection varies constantly, so check the current specials for used, refurbished and unlocked cell phones.

Find Fiber On-Net Buildings

2012-01-12T00:20:00.003-06:00

Say that you are looking to move your offices to a new location. Assuming that you don’t build, you’ll be looking to buy or rent an existing suite of offices. Everybody compares rents, taxes, floor space, neighborhood, proximity to transportation, parking and so on. What they often forget to consider is where they are going to get their network connections.

It’s trendy to say that bandwidth is a utility, just like gas, electric and water. It should be that way and someday it will. Unfortunately, that day is not today. You can be pretty sure that any office building you’ll consider will have hookups for electricity, water, sewer and likely natural gas. It will also be wired for multi-line telephone service. This is the reason bandwidth is so easily forgotten. Telephone service is a given. Shouldn’t other telecom services be assumed available?

Fiber optic connections are definitely not a given. You’ll be lucky to find one in four buildings on-net with a fiber carrier. On-net means that a particular carrier has already brought fiber into the building and activated it on their network. Far more likely that the building you are looking at will be off-net, especially for your favorite service provider.

It’s not necessarily the end of the world if your building is off-net. In many cases, fiber optic service is nearby and it’s only a short construction run to bring it in. Who is going to pay for that? If you are a big enough user and willing to commit to a long term contract, one or more carriers might just eat the construction costs themselves to get your business. If you are a small operator, you’ll be presented with the option of paying for the construction yourself or going with another option.

What other options are available? Copper-based services are getting faster and faster. Bonded T1 lines can take you to 12 Mbps or so. Ethernet over Copper can extend that to 15, 20 or 30 Mbps. You may be close enough to a provider’s facilities that you can get even higher speeds of 50 or 100 Mbps. The nice thing about copper is that it is already installed. Yes, that multi-line telephone cable contains extra twisted copper pairs that can be used for bonded T1 or Ethernet over Copper service.

A copper service not normally considered is HFC or Hybrid Fiber Coax. This is a bandwidth service provided over the infrastructure of the Cable TV companies. Cable operators have extensive fiber optic backbones and the ability to deliver bandwidth up to 100 Mbps or so over coaxial drops from their fiber runs. This is often fairly inexpensive compared to other solutions, so long as you can use asymmetrical shared bandwidth that fluctuates in speed. For general web access, email, and the like, HFC bandwidth is a great solution for many businesses.

Another option is fixed wireless. Your building needs to be within line of site of your service provider. They install an antenna and radio set on your roof and run that to your offices. It’s possible to get up to 1 Gbps using fixed wireless, if that service is available for your location.

If you are anticipating needing bandwidths of 1 Gbps, 10 Gbps or higher, it is far better to make sure that your building is on-net or can be made so at a reasonable cost before you sign any leases. You can do that by running a search for fiber lit buildings using the GeoQuote online tool. Just enter the address of the building you have in mind and you’ll get a map showing fiber availability and the distances to buildings where fiber optic service is present. From there, it is an easy matter to request competitive price quotes that include construction costs, if any. Copper, HFC and fixed wireless quotes will also be provided upon request.

What is an Ethernet Connection?

2012-01-11T01:59:00.001-06:00

When we think of connecting to the outside world, what comes to mind is traditional telecom services. Those include POTS and PRI telephone lines for voice and T1, DS3 and OCx SONET for data. A newer technology that deserves a closer look is Carrier Ethernet. It’s Ethernet in the WAN to match up with Ethernet on the LAN.

The idea of extending an Ethernet connection from your building or campus to the Internet or another facility on the other side of the country might seem a bit odd at first. After all, the legacy telecom carriers have pretty much owned that space for over a century. That’s all changing fast. New competitive service providers are coming into the bandwidth marketplace without the history or traditions of using telco standards to define their networks. That frees them to take a “blank sheet” look at what a Wide Area Network (WAN) should be, how it should be priced and what services it should offer.

Let’s say, for the sake of discussion, that the WAN starts where the LAN leaves off. I know that there’s often something called the MAN or Metropolitan Area Network in-between. MAN and WAN technologies are more alike than different. It’s mostly a matter of scale. While the MAN tends to cover a city and perhaps suburbs, the WAN has no geographical limitation. WAN services can be regional, national or even international.

Now let’s consider Ethernet WAN connections. Ethernet is the packet switching protocol now nearly ubiquitous on Local Area Networks. It wasn’t always that way. Even a few decades ago, there were competing standards such as Token Ring. Ethernet has become so popular now that the economy of manufacturing scale makes it more economical to implement than other standards. Ethernet has taken over the LAN, but it is just starting to make inroads on the WAN. In the coming decades, we may see a repeat of Ethernet dominance for local, metropolitan and wide area networks.

The Metro Ethernet Forum (MEF) has done the standardization work necessary to establish what’s known as Carrier Ethernet. This frees LAN Ethernet from its distance limitations so that it can connect from your building to the other side of the world. The MEF has also standardized Ethernet services so that the Ethernet you get from one carrier is the same as you get from another. This makes competitive bidding possible, driving down the cost for the buyer. It also enables carriers to extend their service footprint by interconnecting with other carriers through Ethernet Network to Network Interfaces (E-NNI).

WAN Ethernet has some definite advantages over the legacy telecom services we’re used to. First is the interface. If you want to connect to a T1 line or DS3 service, you need a specialized piece of equipment or a very specific plug-in module for your router. You can’t just take an Ethernet patch cord and connect your edge router to the carrier’s “smart jack.” The protocols are completely different. However, you can do exactly that with an Ethernet connection. Most often the carrier provides a common RJ-45 jack or a managed router that you simply patch into.

Second is services. You can order Ethernet Line Service to mimic the point to point or last mile dedicated Internet connections that you have with T1 or DS3. You can also order Ethernet LAN service. That’s a multipoint networking service that ties together multiple business locations. You don’t need to mess around with running individual private lines to each location. They all connect through the Ethernet LAN service.

Unlike T-Carrier and SONET services, Ethernet is highly scalable. In other words, you can get a wide range of bandwidths delivered to your installed Ethernet port. That will prove valuable if business suddenly increases and you need to increase your WAN bandwidth to handle the traffic. A change in bandwidth level can often be handled with a telephone call to your provider, with no need wait for equipment to be replaced.

Finally, Ethernet WAN connections have a cost advantage. It’s not uncommon to get twice the bandwidth for the same price as a T1 line. At higher speeds, the cost savings is even more dramatic.

You owe it yourself to at least compare services and pricing for Ethernet WAN connections to what you have now to see if you may be missing out on cost and performance benefits. Ethernet WAN is available over both twisted pair copper and fiber optic cabling.

Gigabit WiFi For Video Streaming

2012-01-10T00:28:00.001-06:00

WiFi hotspots, routers and access points have been deployed to such an extent that WiFi really is the default wireless connection. Bluetooth range is way too short. WiMax never deployed far enough, wide enough or fast enough. Cellular 3G and 4G are only valuable when you are away from WiFi access, since bandwidth is limited and overages are painful. Recent reports show that most tablets never use the built-in 3G wireless. WiFi is a replacement for cellular broadband, but it’s also becoming a replacement for wires.

Think about it. How much trouble and how expensive is it to string Ethernet cables through a home or office? Most people don’t have the skill or determination to snake wires through the walls of their two story home and don’t dare to try to wire an apartment. That means you are stuck with being in the same room as your DSL or Cable modem. Inexpensive WiFi routers got rid of that cable limitation. Now many PCs and printers come with WiFi access so that you can place them anywhere you want.

The other big tether is the television coax or HDMI cable. If you want to connect video, you have to string wires. The standard means for that has been RG-6 or RG-59 coax. But HD outputs are now HDMI, so your old coax is limited to SD video. That’s assuming you were able to get coax installed in every room you wanted.

Complicating matters now is that traditional video sources, such as satellite and DVD, are merging with the Internet. Many TVs, Blu-ray players and games now come with Ethernet jacks. You still need an Ethernet cable, but now it’s for video broadband not just web browsing. Or... do you?

Video is a need screaming for a wireless solution. The legacy WiFi 802.11b&g versions clearly are not up to the task. WiFi 802.11n does much better, but has trouble finding a clear path through the crowded 2.4 GHz ISM band. It's also pressed for enough bandwidth to support all things video. The solution? It’s an enhancement to WiFi-N called WiFi 802.11ac.

What’s better about WiFi-AC compared to WiFi-N? Most importantly, it pushes wireless bandwidth above the Gbps level. Total capacity of an 8 antenna system will reach almost 7 Gbps when this technology is fully developed. That should be enough to keep up with the rapid advancement of HD and 3D streaming video devices and become the way to eliminate Ethernet, HDMI and coaxial cabling in the home and office.

How does 802.11ac achieve this performance? First of all, it completely abandons the crowded 2.4 GHz band and uses the lesser populated 5 GHz band exclusively. That cuts out a lot of interference. Next, the transmission channels are widened to achieve more data carrying capacity. Channels are 40 MHz maximum in 802.11n. These are expanded to 80 MHz minimum and 160 MHz optional for the new standard.

WiFi-N introduced MIMO or Multiple Input Multiple Output antenna technology. MIMO is a way for transmitters and receivers to deal with scattering radio waves and interference by intelligently analyzing the received signals to determine which ones are valid. It’s a little like being able to tell which direction a sound originates by using two ears rather than one. Beamforming compensates for phase shift of multiple received signals to increase the total signal level. This allows higher bandwidth over a longer range.

A more complex modulation scheme is being introduced in 802.11ac called 256 QAM. The term QAM refers to Quadrature Amplitude Modulation. It uses both amplitude and phase shift to send data over two combined carriers differing by 90 degrees, called quadrature. Each combination of phase and amplitude represents one digital number. 802.11n used 64 QAM to send 6 bits per symbol. 256 QAM sends 8 bits per symbol, a third more efficient in use of the spectrum.

When will be see 802.11ac equipment on the market? Probably near the end of this year or the beginning of next. Broadcom recently announced the first chipset to support the protocol. They are dubbing it “5G WiFi” to emphasize the considerably higher performance from previous wireless standards, similar to how cellular carriers use 2G, 3G and 4G to describe their generations of technology.

E911 For Enterprise VoIP

2012-01-09T00:15:00.002-06:00

The move from switched circuit to packet switched telephony has created some unintended consequences. One of these is emergency calling to 911. We take the 911 system for granted. When disaster strikes, just punch in those three little numbers and help will be on the way. Well, that’s the way it’s supposed to work.

Now consider this. There’s a fire in the maintenance closet down the hall and it’s getting out of control. You pick up your handset and dial 911. You reach the emergency operator and report the fire, then run out of the building and across the street. An hour later, the facility has burned to the ground and no fire trucks have shown up. How could this happen?

The fire trucks did show up within 5 minutes of your call. Unfortunately, they went to your main office in Phoenix. You just called from the satellite office in Indianapolis. Oops! Something is not set up properly on your VoIP phone system.

Such a problem would never arise on an analog landline phone. Why? Because the phone wire is in the ground at it always goes the same place. That’s why they call it a landline. VoIP, however, is a network service. As long as a SIP phone can connect to the network, it can make a call. It makes no difference where that connection takes place. Networks that encompass multiple locations need special consideration when they are converged for voice and data. The same technology that makes it easy to move phones around also makes it easy to lose track of just where they are plugged-in. This is especially true if any of your phones connect via the Internet.

XO Communications, a leader in enterprise VoIP deployments, has an instructional video called “9 Ways to Ensure E911 VoIP Service for Enterprise VoIP Deployments.” Have a look now and see if there is something needing your attention...

Make no mistake about it. VoIP technologies, including Hosted PBX and Unified Communications, offer enormous benefits in cost reduction and employee productivity improvement. Like all new technology, the more cutting edge the solution, the trickier it is to get it right. You want to be working with a top-tier service provider who understands the legal requirements for issues such as E911 and has processes in-place to ensure that your system is set up accurately.

If you are considering an upgrade to your business phone system, get recommendations, options and pricing on competing telephony solutions. Be sure you understand how they ensure accurate E911 call routing.

EarthLink Offers Healthcare IT Resources

2012-01-06T00:56:00.001-06:00

Healthcare automation is seen as a major cost reduction opportunity for doctor’s offices, clinics, hospitals and other healthcare facilities. Not all healthcare providers have the IT resources to modernize their operations to take advantage of new technology. They may even find it difficult to meet privacy regulations, such as the Health Insurance Portability and Accountability Act (HIPPA). This is where a major network services provider like EarthLink Business can fill the void. As an example, check out this video on how EarthLink meets the needs of Monadnock Community Hospital in Peterborough, New Hampshire.

Like many healthcare facilities and other businesses, Monadnock has multiple connectivity requirements. In addition to the primary location with over 700 employees, there are four other satellite locations. They need both voice and data solutions.

In this case, the telephone system is powered by multiple PRI trunk lines, the satellite facilities are linked through an MPLS network and broadband Internet access is provided by a partial DS3 line.

EarthLink has a comprehensive portfolio of services that include basics, such as ISDN PRI telephone trunk lines and Internet access with speeds that range from 1.5 Mbps (T1 line) on up to 100 Mbps. Bonded T1 lines will take you from 1.5 to 12 Mbps. T3/DS3 covers the range of 15 to 45 Mbps and Ethernet offers speeds that range from 3 Mbps on up to 100 Mbps.

MPLS networks are proving ideal for linking multiple business locations. The Multi-Protocol Label Switching (MPLS) technology is designed to transport whatever protocol you are using from point to point or in a meshed multipoint arrangement. MPLS networks offer high bandwidth, low latency, and low jitter & packet loss characteristics. Unlike proprietary networks that you construct yourself using dedicated point to point lines, MPLS lets you quickly and easily add locations to your network. Best of all, the cost is considerably more attractive than alternative solutions.

Locations with their own in-house PBX phone systems have traditionally used analog business lines when only a few are needed and ISDN PRI digital trunks for a dozen or more outside lines. ISDN PRI is a cost saver for multiple line phone services and still the mainstay of business telephone systems. A newer technology that is providing a competitive solution is SIP Trunking. This is an IP transport technology that is most often associated with enterprise VoIP telephony. SIP trunks can be used with PBX, IP PBX and hosted PBX. Hosted solutions are becoming more popular because the burden of maintaining the switching hardware is handled by the service provider. As a user, you pay the by seat per month for your usage. You can also quickly and easily add phones to your system. Some providers even include new phones with their service plans.

Does your hospital, medical center, doctor’s office or other business have a need for IT services? Would you be interested in looking at competitive quotes or alternative solutions, included cloud hosted solutions? Get network service options and pricing now, for large, medium and small operations.

Office Telephone Service Via Cloud

2012-01-05T00:39:00.002-06:00

When you think of office telephone service, the thing that comes to mind is a phone on every desk with an easy 3 or 4 digit number to call other phones in-house and access to an outside line whenever you need one. Today, that picture also includes your own direct dial phone number and personal voice mail. Transfers, call forwarding and conference calls are easy to set up. So, where is the equipment that runs this phone system?

For most people, the answer is “who cares?” The actual phone system could be anywhere. As long as it works all day, every day, the mechanics of how this is accomplished is beyond the interest of all but a few people. The ones who care are the business manager who pays the phone bills, the IT person or people who quietly keep everything humming, and the provider of the service.

That provider could be the local phone company. That’s how it was for at least half of the last century. For many if not most companies, at least part of the system is in-house. This could be a small wireless phone system with a couple of lines and a half-dozen handsets. It could be a key system using desk phones with a separate button for each of 4 to 6 outside lines. It might even be a PBX phone system mounted in a back room with lines coming in from each phone and going out to the telephone company.

Since very few people are all that interested in running their own in-house telephone switching system, why not ditch the whole thing? Does that mean going back to analog phones connected to the local Telco? Not at all. Today it means going forward to a cloud based solution that will give you all the functionality you have now and more.

Cloud communications is the new PBX. It’s also the new key system and the new small office system with only a few telephones. It may even provide your broadband Internet.

The cloud telephone system is more formally known as hosted PBX or hosted VoIP. You already know what hosting is. Chances are that you already buy a hosting solution from one of the many online providers. This could be a shared solution, a virtual private server (VPS) or a dedicated server of your own. The economics of setting up your own data center just to run a web server don’t make sense anymore. There is so much competition in the hosting field that simple solutions are only a few dollars a month. Dedicated servers are only a few hundreds of dollars per month. That includes the box, the bandwidth and the IT services to keep it all running.

Larger companies that run their own customized packages for business information may have elected to just add one more server for the web to the racks they already have in their data centers. It hasn’t made much sense to go out of house for a solution when you need a large data center and staffing to optimize your business. Well, not till recently. Now these major corporations are shutting down their in-house data centers and moving to cloud computing solutions in droves. Why? For the same reasons that make sense to outsource telephone systems. You don’t need to invest in capital and you don’t need a staff to maintain it.

The point is that cloud services have evolved to the point where both your computing and your telephone can be supplied by a cloud vendor at a lower overall cost with more functionality and lower in-house staffing than doing it yourself. There are other advantages, too. You pay for a cloud telephone system per seat per month. You only buy as many seats as you need. When you need more, you order more. There is no need to maintain extra capacity just in case business picks up suddenly. Provisioning of extra resources is fast and easy because the cloud has all the capacity you need.

Now that you have office telephone solutions in the cloud as an option, is there any reason to be stuck with a technical solution that was “modern” decades ago? At the very least, take a look at what’s available in the cloud, what it costs compared to what you are paying now, and if you can get all new phones included with your service.

Note: Original photo of telephone operators courtesy of Seattle Municipal Archives on Wikimedia Commons.

What Is Toll Free?

2012-01-04T01:26:00.001-06:00

We’ve all heard the term “toll free number.” Nearly all of us have called a toll free number at one time or another. But just what does that term mean and how do businesses go about getting toll free numbers?

You know that toll free telephone numbers must be something special because you aren’t assigned one automatically. When you order landline, VoIP or cellular telephone service, you are assigned a 10 digit phone number that relates to a specific geographical area. I’ll assume you are located in the US or Canada, which both use the North America Numbering Plan (NANP). Your number is formatted as: 1-NPA-NXX-XXXX.

Here’s how that breaks down. 1 is the trunk code or country code. Other countries use codes other than "1". It used to be that we thought of dialing 1 only to make a long distance call. Nowadays, with multiple area codes for each city, most of us have to dial 1 plus the area code even to make local calls. NPA is the Numbering Plan Area code, also called the area code. You might dial area code 312 for Chicago or 213 for Los Angeles. By knowing the area code, you know roughly where the call is going. That can be manipulated somewhat by VoIP providers, who will assign you whatever area code you want. Do you want people to think your business is in Manhattan? Get a 212 area code.

There are some area codes that have nothing to do with geographical areas. These are the toll free area codes, also called toll free prefixes. “Toll” means a charge by the phone companies for making calls that go outside of your city or local area. Therefore, “toll free” must mean that the calls are free of charge, right?

Actually, toll free is a misnomer. What that term means is that the calls are free for the calling party, who normally pays the toll charges on long distance calls. With a toll free number, the charges are automatically reversed. The caller gets a free call. The person who owns the toll free number gets charged for any incoming calls.

To get a toll free number assigned to you, you have to order one specifically. You can easily do that online from companies that specialize in marketing toll free numbers. There are two different types of toll free calling plans. You can pay a small fee for the number plus a small maintenance charge each month plus the cost of incoming calls by the minute. The other option is to pay a fixed fee each month for use of the toll free number regardless of how many or few calls you receive or how long you talk.

Toll free numbers are easily identified by their prefixes or area codes. The original toll free numbers all used the 800 prefix. Customers call you at your toll free number of 1-800-NXX-XXXX. The NXX-XXXX is your unique toll free number. As long as you are paying for the number, all calls will come to you. If you decide to give up the number, it will eventually be assigned to someone else.

Just how do you get those toll free calls? They come in on whatever phone you assign them to. Unlike a regular phone line, a toll free number isn’t assigned to a particular wired connection or wireless phone. Instead, you assign a “ring-to” number to the toll free number. When a toll free call comes in, it will ring to the phone number that you have specified. That can come in handy if you won’t be near your office phone but are expecting an important call. Change the ring-to number to have your toll free calls sent to your cell phone or other phone. The only thing you can’t do is have one toll free number call another. The ring-to number has to be a real phone line.

Toll free numbers have become so popular that other area codes beyond 800 have also been assigned for toll free service. These include 888, 877, 866 and 855. You can choose any of these prefixes for your toll free number since they all work the same way.

Just where do you go to get these toll free numbers? Kall8 offers ready to use toll free numbers starting at $2 each, with a $2 monthly fee. That’s affordable for any business or independent professional. Incoming calls cost 6.9 cents per minute from most states. Calls from Alaska and Hawaii have an extra surcharge.

If you’d prefer an unlimited toll free number, they are just $49 per month each from iTeleCenter and include features such as voicemail and online faxing. This service also includes a 14 day free trial to get you started.

The Ubiquitous Cloud of 2012

2012-01-03T00:57:00.001-06:00

The business skies are clouding for 2012. This cloud isn’t a sign of foul weather ahead. Just the opposite. The cloud of 2012 brings relief to businesses living on a razor’s edge with little confidence in their ability to predict the future. Why try to be a forecaster when you can simply position yourself to respond as needed, depending on which way the wind blows?

Is there climate change afoot? One could easily argue that the business climate has already changed. Many businesses have found themselves stuck in the doldrums where nothing moves at all. Others experience volatility, where they are not sure which way the breezes will blow tomorrow. How many managers long for the old days, not that many years ago, when growth was robust, the path ahead was crystal clear, and there were no storms brewing on the horizon?

The best remedy for this new, new climate may not be to run away from developing clouds, but toward them. The IT cloud can be the solution you need to fend off those other clouds of doubt, worry and ill-weather. What the information technology cloud can do is let you ride with the wind and tack as needed to meet your business goals. Technically, what cloud services do is let you move from an ownership model of investing, maintaining and upgrading to a rental model of pay-as-you-go.

Ownership has its advantages. It puts you in control. Your business capital is right down the hall where you can see it. Nobody can take it away from you because it’s yours. You can do with it what you wish. There is depreciation to help the bottom line and once it is paid off, you own it without further payments... or so you think.

The problem with the ownership model for technology is that today’s servers and PBX systems aren’t like steam engines, lathes, CNC machining centers or mainframe computers. You don’t buy a monster machine for your company and expect it will still be going strong long after you retire. The half-life of anything powered by electronic chips or dependent on the vagaries of the World Wide Web is almost shorter than the time you need to get it fully productive.

Your capital investment is also the start of your costs, not the end. Even if breakdowns are infrequent, there is a steady stream of upgrades, modifications and security features to be installed and tested. That means ongoing costs for both software and personnel. None of this stuff runs perfectly for long with your back turned. There is always the need to deal with something that has dropped offline or needs a soft reset. It is nature of anything microprocessor based to get lost in its nearly incalculable software paths. It’s rare that you need to shutdown a box to stop the smoke from pouring out. It’s a given that you’ll need to unplug it and plug it back in to “magically” fix whatever is hung up.

There’s no denying the inherent nature of technology. The real question is whether it makes more sense for you to take ownership of these issues or pawn them off on someone else. A decade or two ago, the answer was clearly to do as much in-house as possible. Today? Launching those monkeys off your back and into the cloud is looking better and better.

I haven’t dropped the word “outsourcing” yet, but this is the time to embrace it. In simplest terms, you hire someone else to do things that are more cost effective for them to handle than for you to do yourself. On a macro scale, there can be major societal upheaval caused by suddenly shifting 100,000 jobs from here to there. On a micro scale, business by business, the evolution from doing everything in-house to buying services from other companies specialized in that service can increase your agility to compete in a world where the view of tomorrow is murky. Outsourcing technology to the cloud is going to be big in 2012, perhaps enveloping.

What can you transfer to the cloud? Technology tools are prime candidates. You use these tools to perform your business, they aren’t the core of your business. Does it make any difference to the nature of what you are doing whether you own that rack of servers, rent the same boxes from a colocation center or pay by the hour to use virtualized servers in the cloud? Not if they all do exactly the same function.

Technology services in the cloud now include virtual servers that can be expanded or contracted instantly, pools of disk storage, high bandwidth Internet connections, network security, development platforms, enterprise software packages, and telephone communications. That’s right, you no longer need a telephone system in your office. You still need the phones, of course, but the switching system and the outside trunk lines to the public telephone network can be provided by the cloud. That includes contact and call centers as well.

There must be a good reason for all the fervor surrounding cloud based services. Is it simply the fashionable new thing for business or are we experiencing a fundamental shift in how we will run businesses for the foreseeable future? If this is the new mode of operation to be competitive, how long do you want to wait before checking it out? It’s likely well worth your while to at least compare cloud options to what you are doing now. Then decide whether a small cloud, large cloud or no cloud at all makes the most sense for your business.

Backing Down In The Face of Twitter

2012-01-02T02:09:00.002-06:00

The end of 2011 saw big reversals by major corporations in the face of public outcry. First was GoDaddy, who came out in favor of SOPA and was quickly persuaded by online outrage into switching positions. The second was an even faster about-face by Verizon Wireless. Verizon thought they’d quietly slip-in a $2 bill payment fee, only to find the public reaction so seething that they cancelled that bright idea before potential shaming by the FCC. Two up. Two down. Is there something to be learned here?

It might be possible to dismiss either or both of these incidents as the obvious corporate toe stubbing that occurs from time to time. But when you add them to a stack of other news stories this past year that fall into the same category, there’s a pretty obvious pattern that emerges.

What other stories? How about the “Arab Spring” demonstrations that swept many countries in the Middle East and prompted regime changes in Tunisia, Egypt & Libya and ongoing protests in Syria, Bahrain, Yemen and Jordan? How about the “Occupy” movements that have been dubbed an “American Autumn” by some? How about 100,000 demonstrators in Madison, Wisconsin that included tractor parades and farmers dressed as cows circling the Capitol last February? By this summer, it may culminate in recall of the state’s Governor.

How does all this disparate activity tie together? The common thread is the Internet. We are living in a new age of the empowered individual that is different from anything we’ve seen before in one important aspect. Thanks to technology, that empowerment is nearly instantaneous.

Time was, if you didn’t like something you always had the option to write your Congressman or the editor of your local paper. You could call or write a company to voice your disapproval. If the results weren’t satisfactory, you always could discuss matters with your friends, even escalating your group efforts into a demonstration or protest march. The civil rights movement and student protests of the 1960’s can certainly be said to have changed the course of American society over a period of turbulent years.

For those of us old enough to remember 1968, there is a certain resemblance to Zucotti Park and UC Davis. One difference is the way we hear about these things and see the images. In the 60’s, you tuned in Walter Cronkite from 5:30 to 6 PM or you went without video. There were always AP wirephotos in the Sunday newspaper or color pictures in next week’s Time magazine.

Compare that with watching the live feed from Tim Pool's cell phone as he walked through the crowd in New York City, interviewing people involved in the Occupy Wall Street protests as he went. What’s it take to be such a citizen journalist with your own audio and video remote broadcast facility? In this case, a Samsung Galaxy S II smartphone and an unlimited 4G broadband account from Sprint feeding into a Ustream account called “The Other 99.” Would you like to broadcast live video to a dozen friends or tens of thousands of interested onlookers worldwide? The Ustream.tv channels are free. You can feed them from your desktop, laptop or smartphone with wired or wireless broadband connection.

Social media is said to be a major theme for business in 2012. The social media revolution has already become mainstream activity for individuals everywhere. In WWII, desperate messages came out of countries under siege via Morse Code sent from hidden short wave transmitters. In 2012, that’s text messages and tweets from some of the billions of cell phones in service worldwide. Think this can be stopped? Just who is going to round up all those billions of phones or cut off the Internet or texting for very long? There are so many interconnections that if you need to send a message anywhere on Earth, you can probably find a path in short order.

It’s more than the power of motivated individuals. Social media and the readily available tools that feed it allow those motivated individuals to quickly, almost instantly, join forces with others of the same mind. In hours, minutes, perhaps seconds, group efforts can be mounted to address nearly any issue. This is what doomed the ill-fated initiatives from GoDaddy and Verizon before they ever got solidified. One disgruntled customer on the toll-free service line can be placated or ignored. Ten thousand or a hundred thousand in concert bashing your business on Facebook, Twitter, text messages, YouTube, blogs and email are a force to be reckoned with. Once they get the attention of the mainstream media who monitor those social channels looking for newsworthy material, the game is over ... even if it only started a few hours or days ago.

The Next Decade of Bandwidth - Part V

2011-12-30T00:23:00.000-06:00

Wireless is the bandwidth service that gets most of the press these days, but there are big developments afoot in the wired world as well. We’ll wrap up our look into the next decade of bandwidth with what’s going on with copper and fiber optic services.

It’s no surprise that fiber optic networks are expanding. Some of this expansion is prompted by American Reinvestment and Recovery Act that appropriated $7.2 billion to expand broadband access across the country. Rural areas that have been largely ignored by commercial interests are especially targeted. With funds available for middle-mile fiber runs, competitive carriers are taking advantage of the opportunity to expand their networks.

While fiber is being trenched through the countryside to provide broadband delivery to Wireless Internet Service Providers (WISPs) that serve sparsely populated areas, even more fiber is being routed through metropolitan areas to hookup businesses of all sizes. Government incentives aren’t needed here. Businesses hungry for increased bandwidth either foot the bill for hookups to metropolitan fiber networks or commit to service levels that justify carriers to “light” their buildings for fiber service.

Why the interest in fiber optic connections? It’s not just mobile bandwidth that’s straining at the limits. T1 lines may have been all the bandwidth a small or even medium size business needed to handle email, general web browsing and communication with its website servers hosted elsewhere. Now, 1.5 Mbps seems a bit quaint and inadequate for all the smallest operations. What drives business now is cloud connections, Software as a Service, video conferencing, hosted VoIP and other bandwidth demanding applications.

The transition from 3G to 4G wireless also means that cellular carriers themselves are strained for fast enough backhaul connections. T1 lines works great to connect towers that handled voice calls. When users expect 10 or 15 Mbps of broadband service, fiber optics look like the ideal solution. The cost of construction, once a show stopper, becomes another part of the upgrade investment that’s paid once and offers almost unlimited upgrades for future needs.

Cloud computing is a major attraction for many businesses who find that pay-as-you-go is much easier to justify than requisitions for million dollar data center improvements. No need for racks and racks of servers, the environmentally controlled building to house them, the backup power generators, or the round-the-clock technical staff to keep everything running smoothly. Outsourcing that to a cloud service provider gets rid of those headaches, but adds a new one. How to you connect to the cloud? Low bandwidth, high latency connections will bring your operations to a grinding halt. What you need now is high bandwidth along with low latency, jitter and packet loss as a backbone to your virtual servers on the other side of the country. That means fiber optic lines and probably two of them for redundancy.

Fiber technology hasn’t been static during this expansion. Until recently you had a choice of SONET services from OC3 to OC12 and perhaps OC48. That was it. Now, Ethernet over Fiber is coming on strong as a direct competitor. Carrier Ethernet more closely matches the LAN networks that feed it. It is more scalable to meet changing business needs. Best of all, Ethernet services tend to cost less, often considerably less, than equivalent SONET fiber optic services.

But, wait! The era of copper is far from over. Just when carriers were thinking about decommissioning their twisted pair copper to let it corrode in the ground or be sold for scrap, Bonded T1 and Ethernet over Copper gain favor as business bandwidth options. While a single T1 line may be too constrained for many uses, multiple T1 lines can be bonded into a single larger bandwidth service up to 10 or 12 Mbps. Ethernet over Copper (EoC) technology uses the same twisted pair bundles as bonded T1, but a more advanced modulation scheme. EoC bandwidth is distance sensitive, but can easily deliver 10 or 20 Mbps to most businesses and 30, 50 or even 100 Mbps for short runs. Continuing development incorporating wireless techniques such as MIMO (Multiple Input, Multiple Output) for crosstalk cancelation is pushing the limits of copper into the hundreds of Mbps and even to a fiber-like Gigabit per second bandwidth.

The next decade of bandwidth is likely to be dominated by massive fiber optic build-outs for fixed locations, such as office and industrial parks, along with copper solutions to bridge the gaps where fiber doesn’t yet connect. Wireless is clearly headed for a common 4G LTE nationwide infrastructure. Compatibility will be built into portable and mobile devices, perhaps as prolifically as WiFi is now. There may be some surprises in store, such long range and interconnected WiFi hotspots or whitespace transmitters as wireless competitors, high bandwidth satellites covering rural areas better than spotty fiber and cable construction, and the development of much higher microwave frequencies (60 GHz and above) and even infrared mesh networks as new service options.

I hope you’ve enjoyed this speculative look into what’s likely to happen in the next 10 years or so, as our appetite for higher bandwidth Internet and private network connections demand satisfaction. There are many good options available right now to support your current business needs. You may not even be aware of how much development has been going on in your area to increase service levels and reduce costs. This would be an excellent time to get competitive options and quotes for business bandwidth services.

See what's available now in the way of T-carrier and Ethernet copper, SONET and Ethernet fiber, fixed wireless and Hybrid Fiber Cable (HFC). Get instant bandwidth pricing up to 1 Gbps and fast quotes on other services.

This has been a 5 part series on bandwidth. If you’ve missed any part of it, you can access Part I, Part II, Part III, or Part IV to catch up at any time.

The Next Decade of Bandwidth - Part IV

2011-12-29T02:21:00.006-06:00

It won’t be long until wireless broadband has commandeered all the spectrum it can between a few hundred and a few thousand MHz. These are seen by the industry as being the most desirable frequencies. They offer high bandwidth capacity, good penetration into buildings and small antennas. Unfortunately, there are only so many of these channels available. Just like in real estate, when all the best locations are bought up expansion continues into whatever is available.

Going up or down the electromagnetic spectrum in search of more broadband capacity has its challenges. As you go down in frequency, up in wavelength, channels have to be proportionally larger to get the same carrying capacity. A 1 MHz channel at 10 GHz seems small. A 1 MHz channel at 10 MHz eats up a huge chunk of that band. At 1 MHz, there would only be room for a single 1 MHz channel.

One way to deal with this is to divvy up your transmissions into hundreds or thousands of smaller channels. This is the principle behind OFDM or Orthogonal Frequency Division Multiplexing. The system generates an array of carriers spaced out across the available spectrum. Each carrier transmits only a portion of the data. When those pieces are combined at the far end, you have a single continuous transmission again.

OFDM is the system used for BPL or Broadband over Power Line Internet services. It uses the shortwave frequencies, with some carriers omitted to avoid interference with other services. By using many, many small channels instead of one big one, any packet losses are small and easily replaced. It also offers a way to fit a wireless service into a band that doesn’t have big open chunks of spectrum. Just use the channels you can and combine a bunch of them to create a larger bandwidth service.

BPL may not be going anywhere because other wireline and wireless services are more cost effective competitors. WiMAX uses OFDM, as do LTE, WiFi and digital radio broadcasting. Seems like there is no reason a wireless equivalent of BPL couldn’t be deployed to use available lower frequencies that haven’t been previously considered for broadband use.

Going up the spectrum in frequency is also challenging. The higher you go, the more line of sight transmission becomes. The Ku band that broadcast satellites use from 12 to 18 GHz has lots of capacity, but not much ability to penetrate obstacles. Even tree leaves will interrupt service, as will a heavy rain. Wireless point to point transmissions in the Super and Extremely High Frequency bands is via outdoor antennas within line of sight.

That’s the state of the art today, but does it need to be so limited? Perhaps someone will come up with a way to flood areas with many very low power cells to ensure that a mobile antenna can receive a signal no matter where it travels. That same idea is being put to use now with mesh networks consisting of WiFi radios. Each WiFi hotspot communicates with the radios nearby to share traffic, so you don’t need backhaul connections to a central controller.

This idea of mesh networks with low power transmissions and short range coverage has application for even higher parts of the spectrum. Above 300 GHz, electromagnetic waves start to be called infrared light waves. Infrared light is the carrier used in fiber optic cables. You can eliminate the fiber and use infrared beams from point to point, as long as you have a direct line of sight. This is called free space optical transmission. With enough emitters and receivers connected in a mesh network, you can create a very high capacity network with decent coverage.

In Part I, Part II, Part III, and Part IV, we’ve seen how wireless broadband has a near insatiable need for bandwidth and how that may be satisfied by reassignment of desirable channels and more efficient use of underutilized frequencies up and down the electromagnetic spectrum. In the fifth and final part of this series on the next decade of bandwidth, we’ll take a look at wired connections that include both copper and fiber to see what else is in store for business bandwidth.

Is your business running short on bandwidth or simply looking to get a better deal? See what's available for your business location in the way of T-carrier and Ethernet copper, SONET and Ethernet fiber, fixed wireless and Hybrid Fiber Cable (HFC). Get instant bandwidth pricing up to 1 Gbps and fast quotes on other services.

The Next Decade of Bandwidth - Part III

2011-12-28T01:42:00.005-06:00

There’s a major conflict brewing between those who have spectrum and those who want it. On one side are the wireless cellular and broadband carriers. On the other side are TV broadcasters, satellite operators, governmental agencies and others with established rights to regulated pieces of the electromagnetic spectrum. There isn’t enough to just give everyone all they want. The marketplace is resolving some of the issue of who has the greater need through spectrum auctions and private sales. At the same time, clever ideas are helping create additional options through more efficient use of existing frequencies.

One such clever idea is to squat on any channel not currently being used. This is the principle behind “white space” transmissions. White space is a term often used in printing. Everywhere on the page not covered by ink is white space, the color of the unprinted paper. Pages with text spread out and empty areas have lots of white space.

You can carry that analogy over to the TV band. Before the days of cable and satellite, you know that there were only a few channels you could pick up with an outdoor antenna. Stations were never assigned channels right next to each other. That’s because early receivers didn’t have tuners that could separate adjacent channels well enough to keep the signals from interfering. The FCC made sure to put at least one blank channel in between each broadcaster in a particular area. Those blank channels were assigned to other cites too far away to interfere. In any given area, there is lots of white space where there are no assigned transmitters in the TV band.

White space transmitters take advantage of this situation by using those unused channels to transmit fairly weak signals that won’t interfere with TV reception. Wireless microphones were one of the first applications to take advantage of this available spectrum, hiding between stations before the switch to DTV. Since the switchover, the idea of using the white spaces in the remaining VHF and UHF TV bands has been blessed by the FCC, although with restrictions. In order to prevent chaos, any device operating unlicensed in these bands must take action to prevent interference to licensed operations. That means consulting a database of assignments maintained by the FCC and listening for transmissions on a channel to ensure it is unused before sending out any signals.

The idea of listening before transmitting is reminiscent of early Ethernet networks that used collision domains before everything evolved to switching. It’s the same as intersections where there are no traffic lights. Each user is responsible to make sure there is no traffic in the way before crossing. As long as everyone follows those rules, there is an amazing amount of spectrum still available that can be used on a shared basis.

Another technique being used to squeeze more performance out of existing bandwidth is being deployed by the cellular carriers themselves. It’s based upon the fact that all cellular towers aren’t used equally. Some are grossly overloaded and others lightly accessed. Those areas of high congestion need more towers, but there aren’t always more licensed frequencies available. Relieving the congestion involves breaking up the existing cells into many smaller cells using lower power transmissions. You don’t need a high power signal when you are standing right next to the cell tower.

These small cellular stations are called microcells, picocells and femtocells. A microcell covers an area about a mile wide, a picocell is 600 feet wide and a femtocell is a 30 foot cell. These small cells can cover a business district, a campus or even a single building to fill in dead spots or congestion in cellular coverage. They can be connected to the rest of the cellular phone system by traditional T1 line, Ethernet over Copper or even a broadband Internet connection.

You might have noticed that picocells have a similar coverage to WiFi hotspots. With the move to 4G for data and even VoIP voice, WiFi may turn into an alternative to the cellular phone networks. WiFi is built into nearly every Internet connected device already. WiFi routers have proliferated in both homes and offices. Many restaurants, hotels, auto service shops, retailers and other business locations already have free WiFi hotspots available. What’s missing is universal coverage and roaming. With cellular, you are free to move about while maintaining your connection. The system takes care of handing off the connection from cell to cell. With WiFi, you need to log into each hotspot individually. A similar system for WiFi plus higher power transmissions and more hotspots could make this a serious candidate for universal wireless broadband, especially free access.

In Part I, Part II, and Part III, we’ve seen how the coming juggernaut of wireless broadband Internet is sucking up all the available spectrum it can find and how more efficient techniques are being developed to make better use of existing spectrum. In Part IV, we’ll have a look at how technological improvements can open up additional bandwidth to satisfy our insatiable broadband appetite.

Is your business running short on bandwidth or simply looking to get a better deal? See what's available for your business location in the way of T-carrier and Ethernet copper, SONET and Ethernet fiber, fixed wireless and Hybrid Fiber Cable (HFC). Get instant bandwidth pricing up to 1 Gbps and fast quotes on other services.

The Next Decade of Bandwidth - Part II

2011-12-27T01:58:00.004-06:00

In Part I, we examined the recent moves by both AT&T and Verizon to gobble up as much desirable bandwidth as possible for their insatiable LTE deployments. In Part II, we’ll see that insatiable is no understatement and what’s likely to happen as we get strapped for 4G bandwidth

UHF and microwave bandwidth deals are trading briskly, but soon all the sales that can be made will be. Lucrative prices will lure those who are holding bandwidth from previous spectrum auctions into selling it to larger players who are in full 4G deployment mode. When it’s all gone, then what?

By the time 4G LTE has spread across the nation, user demand will catch up with channel capacity. At that point, bandwidth rationing will occur. You won’t get access in a particular location until someone else moves away from the tower. Even HD video on demand and the online automobile may get stifled by too many users trying to access too few transmissions. Internet based application development that thrives on ever higher performance devices and unlimited bandwidth will grind to a halt. Technology will be stuck in place for the foreseeable future.

That’s the nightmare that both technologists and regulators will scramble to avoid. It’s happening already. The successful spectrum auctions to date have whetted the appetite of government officials, who see a way to generate revenue for the Treasury without disgruntled constituents howling about having to fork it over. The business community loves this capitalistic approach. Big telecom carriers are happy to bid up the prices for each precious channel because they know that the return on their investment will be many times over.

Look for more spectrum auctions in the next decade. The FCC is reported to be scouring every nook and cranny of channel assignments to find pieces that can be sold off at billion dollar rates. I expect that the days of over the air TV broadcasting are numbered. One suggestion being floated is for TV stations to combine their broadcasts on a single broadcast channel using the multi-program capability of the digital TV system. The incentive will be that the station owners can share in the revenue generated by selling off their licenses.

Actually, to say that over the air television is dying is not the case at all. What’s likely to happen is a technology shift away from high power broadcasts using TV industry specific standards to video programming delivered via mobile broadband. Some will raise the alarm that our legacy of free for everyone TV programing is being destroyed. The truth is the most people don’t watch over the air signals exclusively anymore. They have Cable or Satellite that offers the few local outlets plus dozens more non-aired channels. This is one reason why the transition from analog to digital went so smoothly. The set top boxes have no problem feeding either analog or digital sets equally well.

There are a couple of new trends working to make the arguments for continued over the air (OTA) broadcasting moot. Viewership on both Cable and Satellite is dropping, not as a reversion to OTA, but as a migration to the Internet for television content. Self-proclaimed “cable cutters” drop their subscription services in favor of downloading their favorite shows from network Web sites or from video subscription services such as Netflix.

The other trend is technological. The TV and the computer are merging. At the same time that cable cutters are downloading episodes of last week’s sitcom to their laptop computers or smartphones, other viewers are accessing Internet content on their living room TVs. Right now, that’s via content aggregators like Netflix and YouTube. Eventually, though, flat screen TVs will be able to access any Internet content from any site. What’s missing is a comprehensive guide that makes it easy to find, schedule and time-shift record the shows you want. Apple’s rumored Siri-based TV might be the solution. When programs on your local TV station, Cable, Satellite and the Internet are equally accessible, then OTA is just one more option on the scheduling screen. The majority of OTA viewership will eventually be via built-in WiFi or LTE broadband wireless rather than DTV transmissions.

It seems just a matter of time, perhaps within the next decade or even two, that UHF broadcast transmitters will start being shut down and the towers sold for scrap. In their place will be hundreds or even thousands of other shorter towers with cellular antennas and base stations creating LTE cells. Local stations will consolidate as a cost savings measure and the opportunity to sell their frequency license assets for considerable profit. Large urban stations with enormous OTA audiences will the last to go, eventually operating as “nightlight” services until viewership shrinks to insignificance. What might happen is multiple frequency consolidation initiatives, like the vacating of half the UHF band during the last spectrum auction. OTA stations will be corralled into a smaller and smaller broadcast band to clear more spectrum for sale.

In Part III, we’ll continue our look at how the 4G wireless bandwidth crunch will be mitigated by making more efficient use of available spectrum.

Is your business running short on bandwidth or simply looking to get a better deal? See what's available for your business location in the way of T-carrier and Ethernet copper, SONET and Ethernet fiber, fixed wireless and Hybrid Fiber Cable (HFC). Get instant bandwidth pricing up to 1 Gbps and fast quotes on other services.

The Next Decade of Bandwidth - Part I

2011-12-26T00:36:00.004-06:00

The recent disintegration of the merger between AT&T and T-Mobile might seem like a victory for consumer choice versus telecom monopoly, but it was never really about that. Even if these two GSM carriers became one, there would still be the counterbalancing force of CDMA carriers Verizon and Sprint. It wasn’t about owning the space. It was about owning the bandwidth.

Is there any doubt in your mind about this? OK, consider that no sooner had the deal fallen apart than AT&T went out and bought $1.9 billion worth of spectrum from Qualcomm with the FCC’s blessing. Verizon just announced that they bought $315 million of 20 MHz AWS spectrum from Cox right after buying $3.6 billion for 122 spectrum licenses from Comcast and Time Warner Cable.

What’s with the bandwidth buying frenzy? It’s all about mobility. There are two laws of physics that must be dealt with to satisfy our appetite for everything on the go. First, you have to use wireless spectrum. You can’t be trailing a wire everywhere you go, even if it is a nice fiber optic cable. Second, the more bandwidth you want to support the applications, the more bandwidth you need to transmit through the air.

Not all bandwidth is created equal. We’ve gotten used to cell phone services delivered on the lower microwave frequencies around 2 GHz. The next deployments will be over the old TV frequencies around 700 MHz. That’s significant because the higher up the spectrum you go in MHz and GHz, the less those transmissions can penetrate into buildings. Light is really nothing more than a really high frequency transmission in the same electromagnetic spectrum. Just about anything will stop a light beam. At the other end of the spectrum are VLF (Very Low Frequencies) around 100 KHz that go around the Earth, hugging the surface. Those are used to synchronize our “atomic” clocks with national standards in Colorado.

The other thing you should know about the spectrum is that if you want more Mbps you need more MHz. If you want Gbps of Internet bandwidth for your mobile device, you need GHz of spectrum to carry it. This is why VLF isn’t much good for anything but sending low bandwidth voice and data long distances. Microwaves have the capacity to transmit massive amounts of data, but they tend to be line of sight. Even heavy rain or tree foliage will stop satellite TV in its tracks.

This is where life gets tough for the FCC. AM radio stations are flickering off and going dark one by one, but those frequencies aren’t of much use for video transmission. Shortwave radio is being usurped by the Internet. Only problem is that the shortwave channels don’t have massive data carrying capacity, either. What’s really desirable are those juicy frequencies between 200 Mbps and 2 Gbps. That range includes UHF television and GPS satellite bands. Note the big squabble between LightSquared’s 4G broadband and the L band GPS satellite systems. Both services want the same band around 1500 MHz for different purposes and they can’t both be there without interference.

What AT&T bought from Qualcomm was UHF channels 55 and 56, formerly assigned to broadcast television and repurposed for Qualcomm’s FLO TV. It wasn’t hard to see this coming. FLO TV was an idea that came too late. Who wants to buy a separate device that only picks up a few video channels now that you have a smartphone or tablet that can get anything over the Internet? AT&T will dump the FLO technology and press those channels into service for LTE, the 4G mobile broadband standard.

Mobile Internet is becoming a black hole for spectrum and 4G is the standard that will try to feed it. Nothing else is fast enough, although WiMAX and EVDO could be if they had the momentum behind them. It appears that nearly all carriers, including WiMAX pioneer CLEAR, are headed to the LTE standard within the next few years. Everything else will shutdown from lack of available transmission channels.

What everybody wants is a single big pipe from the Internet to whatever they are using. That could be a smartphone, a laptop or tablet computer, an Internet-powered radio, weather radar and information system in their car, high definition television set or applications still to come. Giving them that without turning over the airwaves completely to the Internet will be the challenge.

In Part II, we’ll take a look at what is likely to happen next in the battle for bandwidth, especially in the lucrative UHF TV spectrum being jealously eyed by cellular carriers for 4G expansion.

Is your business running short on bandwidth or simply looking to get a better deal? See what's available for your business location in the way of T-carrier and Ethernet copper, SONET and Ethernet fiber, fixed wireless and Hybrid Fiber Cable (HFC). Get instant bandwidth pricing up to 1 Gbps and fast quotes on other services.

Last Minute Online Gifts For Good

2011-12-23T01:58:00.003-06:00

It’s the night before Christmas,
and all through the house,
the screams from the office
have upset your spouse.

You made a gift list
and checked it your best.
How could you have forgotten
your brother out West?

It’s a last minute panic,
driven by fear.
Is there anything out there
that can save you this year?

On Google, on Yahoo, on GoodSearch, on Bing!
Visit the K.I.N.D site and you’ll find the right thing.
Now only will you deliver that gift that you should,
You’ll be doing young students a whole world of good.

Instead of calling your brother
to say that you’re sorry,
give a desk in his name
to a kid in Malawi.

A desk will be built,
creating local employment.
A child gets off the dirt floor,
creating school time enjoyment.

Right now you contribute,
in a process that’s swift.
Your brother gets an e-card,
acknowledging your gift.

This couldn’t be easier,
it sure fills a need.
Relax now at Christmas,
you’ve done a good deed

Making a donation to a good cause in someone’s name brightens the day of 3 people. You feel good doing it, the person whose name you are giving it in is both surprised and delighted, and the charity that you help improves the life of a person or animal, perhaps all year long.

This year, we’ve been especially intrigued by the K.I.N.D: Kids in Need of Desks project that is a cooperative project of Lawrence O’Donnell on his MSNBC show, “The Last Word,” and UNICEF. What makes this project so compelling is that for a mere $48, you can have an entire desk built in Malawi and delivered to a classroom in need. This desk will be used for years, perhaps decades, to improve the learning of kids who now sit on the floor and write in their notebooks the best they can. It’s amazing how such a small contribution on our part can make such a huge difference in the lives of youngsters and adults in the third world. Adults? Yes, the adults are hired to build those desks out of metal pipe and wood on-site in Malawi. When ready, they load the desks into a truck and deliver them to delighted students at one lucky classroom. The next load goes to a different classroom.

You can read more about this K.I.N.D project, see the happy faces of the school kids in Malawi and watch a video about the project. Then, go to the K.I.N.D. donation page and contribute what you wish in your own name or for anyone else you want to honor. Your donation will be processed instantly online and an e-card from K.I.N.D. will be sent to the recipient of your choice.

Did someone say it was too late to buy a last minute gift this year? Ho, ho, ho. There’s always time for giving on the Internet. For the animal lover on your gift list, have a look at "I Want a Baby Elephant for Christmas."

Happy Holidays!

DS1 Bandwidth vs Ethernet

2011-12-22T00:30:00.001-06:00

DS1 is a popular WAN bandwidth service for business, although you may know it by it’s more popular name, T1. Let’s have a look at what you get with DS1 and what you can do with it. We’ll also compare DS1 with another popular bandwidth service, Ethernet over Copper.

Actually, DS1 and T1 aren’t exactly the same thing, although most of the time the terms are used interchangeably. They are defined in the same family of technical specifications developed by Bell Labs. This is the T-carrier digital line service introduced as a replacement for analog carrier telephony. While designed for the telephone industry, DS1 and T1 have since greatly expanded their application into data connections for point to point private lines and dedicated Internet access.

Just what does DS1 mean? The term DS1 or DS-1 stands for Digital Signal 1. It is a time division multiplexed set of channels that are also referred to as timeslots. Each channel is 8 contiguous bits. The collection of 24 channels lined up end to end amounts to 192 bits. These are send out as a serial bitstream from transmitter to receiver. How do you tell the channels apart? One additional bit is added to the front of the pack to act as a synchronizing or framing bit. The sync bit says “start a new frame here.” The first 8 bits are channel 1, the second 8 are channel 2, and so on.

The DS1 frames repeat 8,000 times per second. This frequency isn’t arbitrary. It was selected to be just fast enough to adequately sample an audio signal that ranges from 300 to 3,300 Hz. You’ll recognize that as the voice range allocated to telephone calls. To avoid distortion, you need to sample at least twice the highest frequency with a little extra margin for filtering. The combination of 8 bits or 256 different levels times an 8 KHz sampling rate gives each channel a bandwidth of 64 Kbps. The string of 24 channels equals 1.536 Mbps. Add the framing bit (1 bit times 8 KHz) for another 8 Kbps and the grand total is 1.544 Mbps. There is where the T1 bandwidth of 1.5 Mbps (rounded) comes from.

This is what is going on inside a DS1. Each of those 24 channels is called a DS0. You can use them separately to carry 24 separate telephone conversations or combine their capacity to carry 1.536 Mbps of data payload. There is a special service called Integrated T1 that uses some of the channels for voice and some for data. This gives you both telephone and broadband Internet service on the same T1 line.

DS1 is the digital signal that rides on a T1 line. The line is a physical transmission system. It was originally specified as two twisted pair copper phone lines, one for transmit and one for receive. The signal on the line consists of alternating positive and negative pulses that represent the logical “1” level and zero voltage representing a logical “0. Nowadays, other modulation schemes like HDSL and HDSL2 may be used to increase transmission distance and reduce the number of pairs needed from two to one. Regardless, these are all called T1 lines.

There is now a competing line service called Ethernet over Copper (EoC). It uses the same twisted pair copper wiring as T1 lines, although the termination equipment on each end is different. Both T1 and EoC can combine multiple copper pairs to increase bandwidth. Ethernet, itself, is not a channelized protocol. Instead, it uses packets to transmit voice, data or video.

T1 is highly reliable, reasonably priced and almost universally available due to its deployment on the telephone infrastructure over half a century. Ethernet over Copper is also highly reliable and less expensive than T1, where available. You can typically get 2 to 3 Mbps EoC for the same price as 1.5 Mbps T1. Ethernet bandwidths can easily go up to 20 or 30 Mbps, while bonded T1 lines are limited to around 12 Mbps. The limitation of Ethernet is that the signal fades rapidly with distance. You need to be fairly close to the telco central office that terminates your copper pair to get the higher bandwidths. In some areas, Ethernet services are still not readily available.

Would you like the best deals on voice and data service to support your business? If so, get instant online prices and availability on DS1 and Ethernet bandwidth services for your particular location. Higher bandwidth services are also available with excellent pricing.

Copper First, Then Fiber Bandwidth Solution

2011-12-21T00:18:00.002-06:00

What do you do when you really need to get your business connected, but fiber optic service installation just isn’t going to happen soon enough? One option is to adopt a two-stage process that gets you going now and then steps up to the bandwidth you really need when it's available. The key is utilizing two different technologies to take advantage of their strengths.

Fiber optic bandwidth, either SONET or Ethernet, will get you the bandwidth you need for any conceivable application. The low end starts around 50 or 100 Mbps and goes up to at least 1 Gbps, with many locations eligible for 10 Gbps Ethernet (10 GigE) or OC-192 SONET (10 Gbps).

Copper bandwidth, either T-Carrier or Ethernet, will get you the bandwidth you need much faster. That bandwidth, though, is going to be a lot slower than what you can get with fiber. T1 lines are reasonably priced, available almost anywhere, and can be installed in a matter of weeks. The base bandwidth is 1.5 Mbps. Not enough to even consider? Then multiply that bandwidth by bonding additional T1 lines. You can get 12 Mbps over T1 by bonding 8 T1 lines together to act as one big bandwidth pipe.

An alternative is Ethernet over Copper. This service uses the same twisted pair copper telco lines as T1, but has a more efficient modulation scheme. You can easily get 10, 20 or 30 Mbps using 8 copper pair. EoC technology trades off bandwidth and distance, unlike T1 which is 1.5 Mbps no matter how far you are from the central office. If you are within a mile from the CO and the office is properly equipped, you may be able to get 50 to 100 Mbps Ethernet over Copper. Those speeds are starting to get competitive with OC-3 (155 Mbps) and Fast Ethernet (100 Mbps).

If fiber is what you really want, you could be looking at months to complete the installation. That’s especially true if the metro fiber is running down one side of the highway and you are on the other side. Or, if the nearest fiber connection is blocks away in the city. It’s much faster if your building is already “lit” for fiber optic service, even if you are not a subscriber. Adding customers to an already existing fiber installation is relatively easy. It’s also reasonably fast and easy if there is a fiber lit building next door.

You’ve got the idea that fiber installations aren’t a given for any particular business location. Not yet, anyway. Some estimates are that less than 25% of all business buildings are lit for fiber optic service. On the other hand, nearly 100% of all business buildings are already being served with copper telco lines. Most often these are multi-pair bundles installed for multiple line telephone service. Unused pairs can be quickly pressed into service for Ethernet over Copper or T1 line service. After all, they are already hooked up at both ends of the cable run.

With that in mind, here’s a two step solution that I’ve seen work when a business needs both high bandwidth and fast installation. What you do is work with a carrier that has both copper and fiber technologies available. That’s fairly common now. Have them install bonded T1 or Ethernet over Copper at the highest bandwidth they can quickly install. At the same time, place an order for fiber optic service at the bandwidth you really need. The trick is to get an agreement that you can drop the copper service without penalty once your fiber service is turned up.

By working out this type of arrangement, you may get as much as half the bandwidth you need on a fairly quick schedule. By the time you get used to doing business on the copper lines, your fiber will be cut-in and it will seem like someone opened the bandwidth floodgates. You’ll only have to pay for one service at a time, although you might think about it and keep the copper connection as a backup for your fiber if the budget permits.

Do you have a situation that needs special consideration for connectivity? There may be more options than you think. Get consultation and bandwidth option prices and provisioning times now.

Copper Bandwidth Connections Push 1 Gbps

2011-12-20T00:19:00.001-06:00

Just when you think they’ve wrung all of the speed possible on ordinary twisted pair telephone wire, clever engineering demonstrates that we haven’t hit a bandwidth ceiling yet. Would you believe 1 Gbps copper business service?

It’s not available in your office park yet, but it’s on the way. Chinese networking and telecommunications company, Huawei, has a prototype Giga DSL system that can deliver a combined rate of 1 Gbps line speed within 100 meters of a remote terminal (RT) cabinet. It scales down to 500 Mbps if you can connect within 200 meters of the cabinet.

This follows another Huawei project called SuperMIMO that uses four twisted copper pairs to deliver 700 Mbps over 400 meters. You might recognize MIMO as the WiFi 802.3n antenna technology used to extend range using multiple antennas for both transmitter and receiver. MIMO stands for Multiple Input Multiple Output. The ideas is that radio waves bounce around and interfere with each other and themselves in an effect called multipath distortion. With more than one antenna and some intelligence in the system, you can sort out the wave patterns and recreate a clean signal.

So what does wireless transmission have to do with copper wires buried in the ground? For business telecommunications, such as multi-line telephone, T1 and Ethernet over Copper, the twisted pair lines are not installed individually. Instead, collections of them run together in binder cables with 50 pair or more. The twisted conductors cancel out most electromagnetic interference for low speed transmission, such as analog phone and dial-up Internet access. Higher speed signals, such as EoC or T1, can transfer to other pairs in the cable creating crosstalk interference. This is where MIMO can reduce that interference between wired paths in the cable just like dealing with multiple paths through the air.

Other telecom equipment vendors have been active in this field as well. Alcatel-Lucent has their own approach called DSL Phantom Mode that delivers 300 Mbps over two copper pairs. Over longer distances up to 1 km, it can deliver 100 Mbps. With 1 km spans, this system would work well for Ethernet over Copper in business districts and industrial parks.

Alcatel-Lucent’s breakthrough is something called a phantom circuit. These circuits were used in the early days of wired communications to transmit more telegraph signals or telephone calls. The principle is that two phone lines, consisting of one twisted pair each, will carry two separate telephone calls. But if you connect a circuit between them, that can be used as to carry a third telephone call or telegraph signal. Interference is eliminated by using transformers on each end of the lines and connecting the third circuit between center taps on the transformers. Since the lines are balanced, they don’t notice this third or phantom circuit riding along on the same copper.

Alcatel-Lucent also uses bonded copper pair to increase bandwidth carrying capacity and VDSL2 vectoring to cancel the cross talk between multiple lines in the same bundle. Like MIMO, vectoring employs digital signal processing to analyze the effect of interference on signals among copper pairs on a symbol by symbol basis. This is something that was out of the question before high speed DSP became affordable. By throwing enough mathematics at the signal waveforms, it is now possible to make finer and finer corrections to maximize throughput of any wired or wireless transmission system.

What’s driving such a fury of investigative work into leveraging century old copper connected to telephone company central offices? Bandwidth demand is ramping up exponentially right along with the processing and storage needs of big data. The move from local data centers to the cloud also means that faster network lines are needed for WAN as well as LAN connections. Fiber speeds are increasing, too. But fiber only reaches 75% of business locations, at most, and is expensive and time consuming to install. If existing copper can be made to meet the increasing bandwidth demand, businesses can rapidly increase their MAN and WAN network speeds using connections they have now.

Are you feeling pressed for speed on your network connections? Both copper and fiber solutions are available now that weren’t in place even a short time ago. Check Ethernet over Copper and Fiber bandwidth prices now and see what’s available for your business location.

Cyber Security Threat Protection In the Cloud

2011-12-19T01:10:00.002-06:00

In days of yore, when castles were in vogue, the nobles found that massive stone fortifications were not enough to secure them from determined invaders. What they did was to ring the castle grounds with a deep water-filled ditch called a moat. This effectively prevented sieges from battering rams and tunneling under the castle walls. The lesson here is that your infrastructure is much easier to defend if you don’t let the bad guys anywhere near the main line of defense.

Now let’s fast-forward to the 21st century and see how these medieval lessons-learned can protect our networks. Our massive stone castle wall is now a firewall. It’s effective in preventing most penetrations into the network. Like real stone fortifications and wooden gates, that firewall can only hold out so long against massive assaults at the network edge. What we need is a modern day moat. This is an electronic moat, of course, and it needs to surround our network but not be in it. Where can we get that layer of protection? How about in the cloud?

The cloud might just be the perfect first line of defense for local networks. It’s an idea that makes so much sense that MegaPath, a major networking service provider, is taking exactly that approach in a solution they call Unified Threat Management (UTM). This suite of managed security services can be implemented completely in the cloud, completely on-site or within a hybrid private/public configuration.

MegaPath’s UTM suite is offered in the form of Security as a Service (SaaS). It’s a multilayer approach that can easily fend off unsophisticated attempted break-ins and stand up to higher threat blended attacks. This suite also coordinates security alerting, logging, reporting, compliance and response.

What’s in the SaaS suite? It starts with an advanced firewall that features deep packet inspection with up to 500 firewall policies. Intrusion prevention features multi-layered and blended attack detection that handles both known and unknown threats. A powerful anomaly detector identifies and stops zero-day threats to all network types, including wireless.

No good network security system would be without anti-virus and anti-malware these days. This one has both signature and rules based blocking. Anti-spam deals with the onslaught of unwanted messages and deletes or simply tags them depending on your policy. There’s nothing like having to work your way through hundreds or thousands of spam messages each day to kill employee productivity.

Speaking of productivity, just what are all those employees browsing on the Internet anyway? Make sure their time is spent on company sanctioned activities with white and black lists and policy-based content filtering. Web application control goes a step further to give you precise control of apps like IM, chat, and voice or video on social media sites.

You’ll have data loss prevention with real time detection and prevention of your sensitive company data being transferred outside the company. That includes credit card, healthcare or financial data that is literally worth its weight in gold. Vulnerability scanning checks internal and external IP addresses to find and fix vulnerabilities in real time. Quarterly scans are implemented for PCI compliance. File integrity monitoring watches for unauthorized access or changes to critical system or configuration files.

Managed logging and security information management round out the MegaPath SaaS suite. These collect data and provide the alerting, reporting and archival you need for proper management. Portal based workflow management and tracking demonstrates due diligence in meeting organizational security policies and compliance reporting.

Are you feeling a bit vulnerable with the limited firewall and virus protection you have now? Sadly, the cost of one major breaking can far exceed the amount you’d spend preventing it with an effective cyber security solution. Now would be an excellent to investigate managed security services from MegaPath and other top tier network service providers.

Note: Photo of medieval castle and moat courtesy of Christophe.Finot on Wikimedia Commons.

Optical Wireless Broadband To 1 Gbps

2011-12-16T00:20:00.004-06:00

One problem larger organizations have is how to link multiple facilities within a sprawling campus or a metropolitan area. This gets especially tricky when metro fiber connections are hard to obtain or it is difficult to run conduit even on your own property. Have you considered optical wireless?

Optical Wireless Broadband (OWB) is a high speed alternative to fiber optic cabling. Like fiber optic solutions, OWB uses infrared light to send packets from source to destination at bandwidths up to 1 Gbps. What’s missing is the glass fiber.

If you don’t use fiber to carry the optical signals, then just what do you use? Air. That’s right, just send the light beam through the air without a conduit to constrain it. Broad Sky Networks has a solution called iBeam that does just that. It creates reliable point to point Optical Wireless Broadband links that provide up to 1 Gbps of bandwidth over distances of up to 1.6 km per link.

You can imagine how easy it is to interconnect all the buildings on your university, medical or research campus using OWB technology. After all, these buildings are certainly within line of site of each other. That’s a requirement of iBeam technology. If the beam is blocked, the data is cut off.

An advantage of iBeam over short range free space optical transmission solutions is that it extends over a kilometer and a half between source and destination. That lets you cross busy thoroughfares, rivers, lakes, business districts, residential areas and so on. You may have already priced construction efforts that run fiber optic cabling on poles or trenched underground. Has that been a show stopper in your plans to interconnect facilities with high bandwidth services? iBeam can be the solution that gets around those limitations. Actually, your infrared beam goes right over the problem areas with no right of way issues, no frequency coordination and no RF licenses needed.

Speaking of RF, there is one situation where you may want to employ a radio frequency solution. Infrared light is blocked by heavy fog and other severe weather conditions. If you can’t see the building you are connecting with, the iBeam probably can’t either. If you are connecting near the distance limits of iBeam or are located in an area known for heavy fog, Broad Sky Networks offers a iBeam RF+ backup system to maintain your signal. In addition to the standard iBeam equipment, an 802.11n radio system is installed as a backup link. You’ll recognize that designation as the latest high speed WiFi standard. In the even of an optical outage for any reason, the OWB link will automatically switch to the RF+ radio backup. Your bandwidth will temporarily go from 1 Gbps to 100 Mbps, but you’ll still have connectivity.

For special coverage needs, Broad Sky has a patented mesh network solution. Their Optical Wireless Broadband Point to Multi-Point architecture (PtMP) is unique in the industry. This technology can help you expand your current wired or fiber network quickly and easily with a combination of conventional network connections and optical segments.

Are you frustrated with a lack of affordable conventional solutions to connect multiple buildings on a campus or metro setting? Optical Wireless Broadband may offer the solution you’ve been needing. Get pricing and availability of a wide variety of optical and fiber bandwidth connectivity solutions to meet your particular business requirements.

Note: Picture of Keck telescope laser beam at night courtesy of Paul Hirst on Wikimedia Commons.

Handle Big Data With Big Bandwidth

2011-12-15T00:59:00.003-06:00

We are said to be entering the age of big data. Just what is big data, why is it different than any other type of data, and what are the ramifications of having big data on our networks?

Big data is exactly what it sounds like. It refers to datasets that are so huge that they overwhelm normal database management tools. We’re not talking megabytes or gigabytes here. Those are easily handled by off the shelf tools. Big data is terabytes, petabytes, exabytes and zettabytes. If you don’t know what those are, just know that each named step up in size represents an increase of 1,000 times.

Where is all this big data coming from? It’s not the sort of thing you generate typing on your PC. Big data comes from computer generated simulations, process and financial modeling, research projects and sensor data acquisition and processing. Computer animation and video processing in high definition and beyond can spit out terabytes faster than you know what to do with them.

What is all this big data going to do to your network, especially your WAN network? Check out this video from Level 3 Communications to get a feel for what’s on the way and how you can deal with it...

As you can see, WAN bandwidth is likely to be the big choke point for big data. It’s because we’re used to dealing with relatively small files and modest applications such as video conferencing and VoIP. We're also used to handling incremental growth in bandwidth needs by scaling up bandwidth services we are already using.

Big data is going to change that. Instead of incremental change, we’re talking step changes. Bonding more T1 lines or moving up to a DS3 service isn’t going to do the trick. You’ll need fiber, and likely a fiber optic solution that has a lot of room for growth.

Fortunately, there a lot more fiber options available today than even a short while ago. These include Ethernet over Fiber to 1 Gbps, 10 Gbps and even 40 Gbps. Carrier core networks are now moving to 100 Gbps as quickly as they can. Other options include wavelength services over Dense Wavelength Division Modulation (DWDM) at up to 10 Gbps per wavelength and dark fiber that you can light yourself.

Are you feeling the pinch of too little WAN bandwidth right now, or see it coming in the near future? If so, this is a good time to check out your options from carriers that have the capacity to support your big data network needs. Get competitive fiber optic bandwidth options and prices for whatever capacity your business needs.

Best VoIP Providers For Business

2011-12-14T00:30:00.004-06:00

Have you been thinking about making the move from multi-line analog or PRI trunk phone service to VoIP, but unsure about how well it will work? Here are some ideas and recommendations about what you can achieve and how to proceed successfully.

VoIP (Voice over Internet Protocol) is also called “network voice” to distinguish it from traditional wireline phone service. The key word is “network.” VoIP is designed to run on computer networks rather than the proprietary telephone technologies we’ve been using for the last century. In fact, on the network, voice is just another service running along with data, video and streaming audio. Every service generates packets that are transported from source to destination using routers and switches on the network.

This presents a huge cost savings opportunity for larger businesses. Having one network to carry all traffic saves over having to maintain separate telephone and data networks. It’s less of an issue for smaller companies, although there are also cost savings in having one service provider connection instead of different telephone and broadband lines.

Where VoIP has gotten a dicey reputation is from using the Internet as both a telephone line and a broadband data service. The Internet wasn’t designed for high quality two-way voice conversations, so it’s a hit and miss proposition as to how good the voice quality of your conversations will be. Some calls may sound as good or better than the best analog line. Others will sound distorted and slightly delayed so that you and the other party cut off each other’s conversations. Residential users may not find this variable performance all that annoying, so they’re happy with the savings they get from dumping their analog landlines in favor of using their broadband Internet connection for both phone and computer service.

Business users who want clear conversations with their customers at all times have some better performing options available. Medium and larger companies will opt for a private line or MPLS network connection to their phone system provider. This is also called a SIP Trunk after the Session Initiation Protocol standard used for VoIP switching. A SIP trunk can support multiple simultaneous phone conversations, similar to an ISDN PRI trunk that is used with in-house PBX telephone systems.

Note that the type of VoIP service we’re talking about here is remotely hosted telephone switching at a service provider’s location. This is also known as Hosted VoIP, Hosted PBX, or communications in the cloud.

Small companies can also benefit from Hosted PBX service even if they have only a few to a few dozen telephones. In this case, the SIP Trunking provider supplies your business with an Integrated Access Device (IAD) that uses the SIP trunk to deliver both telephone and broadband Internet service. Unlike residential broadband phone service, the SIP trunk keeps the voice and data packets from interfering with each other. That maintains your voice quality on telephone calls. The phones have priority. Any bandwidth they are not using is automatically assigned as broadband Internet bandwidth. With some providers, you may also elect to plug existing analog phones into the IAD. This is called an analog handoff.

Another service that can provide both Internet and telephone service is Cable business broadband and telephone bundled service. You have one line coming into your office in the form of a coaxial cable. This cable carries telephone, broadband Internet and even television. Quality of service is maintained by keeping the telephone, television and Internet services in their own channels on the cable. Your phone service is VoIP technology, but your phone calls never touch the Internet. They just ride their own channel of the cable to a switching system that connects to the public telephone system. Note that to make this work, you need to get both your business broadband and phone service from the same Cable provider, like Comcast.

Are you interested in learning more about the advanced features and quality of service protections for VoIP service? Get features and pricing from the best VoIP providers for business telephone service now.

T1 Line With Instant Wireless Backup

2011-12-13T01:01:00.003-06:00

You know how it can get you nuts when your business broadband goes down right in the middle of something important. That’s why many companies opt for telecom-grade T1 line service instead of “best effort” information services like DSL and Cable broadband. While highly reliable, T1 lines aren’t immune to outages either. An equipment failure or careless backhoe operator can made your line go dead when you least expect it.

One way that companies build in redundancy against line losses is by ordering diverse T1 service. In other words, they order two lines from two different providers. The only problem with that is the bundle of twisted pair copper leaving their premises is owned by the Incumbent Local Exchange Carrier (ILEC). All those wires travel together right into the same central office. Chances are that when one line is severed in a local mishap, they all are.

Cbeyond, an innovative company in IT and communications services, has a better idea. They offer T1 line service with a wireless backup option. The way it works is that your normal bandwidth is supplied through the T1 at 1.5 Mbps for both upload and download. If that connection is lost for any reason, your broadband service instantly transfers to a wireless broadband connection using a cellular provider aircard. While using that channel, you’ll have typically 600 Kbps to 1.1 Mbps download speed and 400 to 800 Kbps upload speed. That should keep you going for the few hours that it typically takes to repair a T1 connection.

You might rig up something like this yourself using a MiFi or wireless modem aircard that you can get from any of the cellular carriers. The difference with Cbeyond’s line backup service is that it offers an automatic failover. You don’t have to notice there is a problem and then bring on another service. Cbeyond keeps your same IP address for both the wired and wireless connection. They can do that because the switchover is accomplished in their network cloud. You also have unlimited data capability while on the wireless backup. Most wireless carriers won’t even sell you an unlimited plan anymore.

One more advantage of the T1 wireless line backup from Cbeyond is that it will cost you less to add this option than go out and contract for a separate wireless service to make your own backup.

Cbeyond is an Atlanta company that serves Atlanta, Boston, Chicago, Dallas-Ft. Worth, Houston, Denver, Los Angeles, San Diego, Detroit, San Francisco, Miami, Minneapolis-St. Paul, Seattle and Washington, DC. If you are within their service footprint, you can benefit from their extensive suite of business communications services. Those include local, long distance and international phone service, plus mobile phones. In addition to voice and broadband, Cbeyond offers messaging and collaboration, data backup and security, and virtual and dedicated cloud servers. Their Multinet MPLS service securely connects branch offices, customers, employees and suppliers on one virtual network.

Do you have a special situation that just doesn’t seem to be supported by your current telecom service provider? The advantage of working through a telecom broker, like Telarus, Inc., is that you have access to dozens of top rate providers with services that you may not even be aware of. Get complementary phone consultation along with competitive prices and service options to meet your specific requirements.

Vocal IP Networx Offers Free SNMP Monitoring

2011-12-12T01:41:00.003-06:00

You’re probably used to ordering T1 lines and other bandwidth solutions. You also know that it’s up to you to know when your service is available and not available. Sometimes that’s a bit tricky because you buy the line service from one carrier, install a edge router you get from another vendor and load up the network with firewalls, servers and other devices. It’s a good thing that you are around to monitor all this 24/7. You are available 24/7 aren’t you?

Large corporations have round the clock IT staffing and their own network operations centers (NOCs). Medium and smaller size companies wing it overnight and plan on dealing with issues as they arise. Wouldn’t it be great if you could get some help in monitoring your network operations without it costing you a fortune?

Vocal IP Networx, a leader in IP telephony solutions and services, may have the answer to your need. They are offering free 24/7 SNMP monitoring of every circuit and deployed customer premises equipment (CPE) supplied by Vocal IP Networx. Their state of the art NOC keeps close watch and responds to outages and potential devices failures, even before a problem manifests itself.

Here’s something even more impressive. Vocal practices what they call “open book” management, meaning that you, as a customer, have access to their monitoring system via a secure Web portal. No need to wonder what’s going on when you can log in and see for yourself anytime.

Here’s some of what Vocal IP Networx monitors: Processor load, current memory use, priority queue levels, overheating, bandwidth utilization and spikes, plus interface errors.

SNMP stands for Simple Network Management Protocol. It is an industry standard protocol defined by the Internet Engineering Task Force (IETF). When SNMP is running on a network, there are 3 components involved. The first is the managed device, of course. That could be a router, firewall, switch, server or other network element. Agent software is installed on the managed device to gather the data and process it for presentation. At the other end of the line is Network Management System (NMS) software that queries the managed devices.

You may have hear of Vocal IP Networx as a provider of high performance hosted PBX business telephone solutions. One good reason that they enjoy a high performance reputation is that Vocal goes way beyond just providing a switching system for your SIP phones. They offer the entire solution, including private lines, dedicated Internet access and nationwide MPLS service.

Having control of the WAN network plus the managed network devices is a huge advantage in ensuring quality of service. The SNMP monitoring is just part of that. Engineering the solution in the first place to ensure that traffic is properly prioritized into classes of service and that there is sufficient bandwidth and minimal latency, jitter and packet loss is what it takes to confidently go with hosted communications services for your important business needs.

Would you feel more confident knowing that your service provider is monitoring not just the equipment at their end, but the entire network back to your facilities? That’s available as a free bonus when you select Vocal IP Networx as your provider. Get competitive quotes for Vocal IP Networx and other high quality service providers for WAN bandwidth line services and hosted VoIP phone service. You may be surprised to find out that you can get higher performance and more reliable service for what you are paying now.

Note: Image of network operations center courtesy of Wikimedia Commons.

Call Centers Move To the Cloud

2011-12-09T00:19:00.002-06:00

Hosted PBX systems are becoming popular alternatives to in-house telephone system upgrades. More and more businesses are discovering the advantages of having their phone switching done in the cloud. So, why aren’t call centers doing the same thing?

In fact, some company contact centers are already well entrenched in the cloud. The smaller or more distributed the contact center, the more it makes sense to make the move from premises to hosted phone system. It’s been harder for the larger call centers to do likewise. Why? Because the phones are only a part of what they need. In addition, call centers need Computer Telephone Integration (CTI) functions to create customer “screen pops” and management monitoring and control software.

The days on on-premises call center systems may be numbered. Cloud based services have become more sophisticated. A decade long pioneer in enterprise VoIP solutions, Smoothstone IP Communications, now offers a system with unlimited scalability and the more advanced functions that call center managers need.

Smoothstone’s ControlMaxx lives in a set of geographically distributed data centers monitored by a 24/7/365 Network Operations Center (NOC) to ensure that the system is up to date and available. Monitoring of Quality of Service (QoS) and security is proactive. The system is based in the cloud, but integrated into your business processes and applications.

The ControlMaxx Call Director allows you to manage your inbound numbers and how they route. You can base this on geography, time of day, holiday schedules, and even in response to disaster recovery plans if trouble strikes your facility. The point is that you have control to adapt call flow patterns on the fly as business conditions dictate.

Call Queuing can be set for agent priority, call distribution, music or message on hold and overflow conditions to better manage your agent staff and minimize caller hold times.

Management can record or monitor calls without disrupting the agent for the purpose of quality assurance, training or compliance. You can record both individuals or call groups and then retrieve them through a simple interface

Call Reporting has the status and analytics you need to manage your call center, including reports by queue, by agent, by call or by path. Combined with recording and monitoring functions, this reporting gives you the tool set you need for efficient call center operation.

The agent can be set up with an Agent Desktop Client, a PC application that gives them access to real-time queue/call statistics and alerts, call status, transfer capabilities and secure chat. The screen pop functionality integrates with your CRM software, such as Salesforce.com.

A combination of cloud based call center technology and high bandwidth low latency connectivity enable you to establish a call center of any size and staff it anywhere it makes sense. That includes existing call center facilities, satellite offices worldwide and part time or full time homeworkers. With communications in the cloud, you have a flexibility to adjust resources beyond what you normally expect.

Do you run a large call center or company contact center that is costing a pretty penny and may have scalability or maintenance issues? Before you go out and raise capital for a big construction project, give cloud based call center solutions a closer look. You might very well get more performance at a lower cost than with what you have now.

600 Mbps Ethernet vs OC12 SONET

2011-12-08T02:16:00.002-06:00

Organizations requiring fractional Gbps bandwidth have traditionally turned to OC12 SONET fiber optic service. It’s still an excellent high speed option, but you should also take a look at 600 Mbps Ethernet service. You may be surprised how the two competing connections compare.

OC-12 (622 Mbps) is the next step up from OC-3 (155 Mbps) in the SONET optical carrier hierarchy. You’ll find this service readily available in Metropolitan Area Networks (MAN) and as a dedicated Internet access connection for mid-size Internet service providers. Large organizations also have OC12 bandwidth connections, especially those with thousands of employees on-site or a need to support high bandwidth applications like medical image transmission or video production and distribution.

Not too many years ago, OC12 was considered a good choice for a carrier fiber optic core network. Now, most regional and national carriers have moved up to OC-48 at 2.5 Gbps or OC-192 at 10 Gbps. Long haul and undersea fiber lines are running at OC-768 (40 Gbps) and moving quickly to support 100 Gbps.

OC12 is most often deployed on a protected SONET ring topology, with two counter-rotating fiber rings. If something in one ring fails, either equipment or a cable break, the other ring will pick up 100% of the traffic within 50 mSec.

Note that an OC12 service is probably not the only traffic on a particular fiber strand. At 622 Mbps, OC12 comes nowhere near using available bandwidth of the fiber. SONET is designed as a Time Division Multiplexed (TDM) system that can easily add or drop common OC service levels such as OC3 and OC12. In addition to the electrically multiplexed services on the fiber, each fiber may also be optically multiplexed into a dozen or more wavelengths using Dense Wavelength Division Multiplexing (DWDM) equipment.

Carrier Ethernet over fiber is based on packet switching rather than time division multiplexing. Without the strict synchronized channels of TDM, Ethernet is far more scalable. You can order 600 Mbps Ethernet as a replacement for OC12 SONET. You can also order 500 Mbps if that is all you reasonably need. Even more importantly, you can start increasing bandwidth to 700 Mbps, 800 Mbps, 900 Mbps and 1 Gbps as business requirements dictate.

With SONET, the service provider will install a managed router as Customer Premises Equipment (CPE) that includes an interface module specifically designed for the particular OC service level you have installed. The modules for OC3, OC12, and OC48 will plug into the same port on the router, but they are not interchangeable. You need to match the particular interface to the OC service level. That becomes important when you want to implement a service change. The provider will need to roll a truck to either swap out interface modules or completely replace the CPE router.

With Carrier Ethernet, your service provider will install a managed router that can support a particular port speed. For Ethernet over Copper, this is likely 100 Mbps. For fiber, you are likely looking at 1 Gbps, although you can often get equipment rated to 10 Gbps if you expect to be upgrading to that speed level in the foreseeable future. With a 1 Gbps port, you can order whatever service level you need between, say, 100 Mbps and 1 Gbps, in 100 Mbps or smaller increments. No equipment changes are needed as you change service levels within that range. You simply call your provider and tell them to increase bandwidth and you’ll see it happen within a few days, sometimes within a few hours.

Beyond scalability, Ethernet has a cost advantage over SONET in most situations. Sometimes the cost difference is dramatic, even half the cost, for Ethernet versus SONET of the same bandwidth. The one limitation that you’ll run into is that SONET has been around a lot longer and is more available than Ethernet over Fiber. Even so, competitive carriers have been aggressively building out their IP networks and may have fiber service closer than you think.

Do you require fractional Gigabit bandwidth services? If so, it is worth your while to compare 600 Mbps Ethernet to OC12 SONET for cost and availability. The same advice is true for other service levels from T1 copper bandwidth on up to 10 Gbps and higher.

Fixed Wireless For Rural Retail

2011-12-06T01:14:00.002-06:00

Retail businesses in small towns and rural locations often find it difficult or expensive to get the broadband connectivity they need. Many go with two-way satellite or T1 lines to get the point of sale and Internet access they need. Others have discovered that 3G wireless gets them a reliable and secure connection for credit card verification at half the cost of a T1 line.

We’re all familiar with 3G as the cellular broadband service for smartphones. It is also used with USB aircards to get Internet access for laptop and notebook computers. There’s a less well known service that leverages the availability of 3G wireless signals with the robustness of high performance multi-carrier equipment and a secure VPN network. This is what you need for serious business applications.

Conventional cellular service is fine for mobile applications and has the low cost advantage for personal use. The Accel Networks fixed wireless solution adds performance reliability, coverage and security for installation in business locations. The idea behind fixed wireless is that you set it up once and forget it. It’s always on and connecting you to the data center. You can safely turn your back and forget about tweaking antennas or charging batteries. This network is managed to ensure that it is always up and running. Think of this solution as a replacement for T1 line service or a satellite dish on the roof.

Accel Networks has addressed the issue of poor rural broadband availability by leveraging the broadband signals that are available. You know that you can get cellular phone service just about anywhere. The only question is whether the carrier you are contracted with has coverage everywhere you want to go. Accel gets around the limitations of carrier coverage by contracting with multiple cellular carriers to provide coverage to over 90% of business locations in the United States, Canada and Puerto Rico. They have a proprietary provisioning system that determines which carrier has the most robust signal for your particular location. That data is used to configure a unique modem, router and antenna equipment package that is sent to you in a couple of weeks, although it is possible to get expedited delivery in as little as a few business days.

Once you get your wireless equipment bundle, you simply plug it in and you are up and running. No need to wait for a service technician to install an outdoor dish or roof antenna or go through a complex configuration setup. None of that is needed with the Accel Network system. You’ll be ready to go in 15 minutes after you open the shipping box. The rental of the equipment is also bundled with your bandwidth lease so that you pay by the month, without having to buy any hardware. Even at that, the cost of a bandwidth service that is competitive with many T1 installations is about half the price.

What kind of performance can you expect? You’ll get 3G data rates bursting to 1 Mbps download and 512 Kbps upload on a 99.9% available network. That’s more than adequate for most small retail applications. This connectivity is on a PCI compliant private layer 2 network that gives it a big advantage for meeting credit card verification requirements. Use it with a single card terminal or hook up all your electronic cash registers and get fast response times, especially compared to dial-up telephone line solutions.

Accel’s fixed wireless package is perfect for retail POS, security, inventory polling, tank monitoring and digital signage. Oil and gas companies have found it works great for remote site management. Other applications include lottery machine and ATM support. Specialty retail stores, convenience stores, grocery stores, automotive retailers, restaurants, payday loan stores, and car dealerships have all found that fixed wireless meets their needs.

Is your business located in a rural or out of the way location where business broadband is either hard to come by or expensive? If so, check out fixed wireless business broadband service as a high performance low cost bandwidth solution for your business location.

Ethernet Networks Interconnect in Arizona

2011-12-05T00:25:00.004-06:00

Ethernet is rapidly becoming the new metropolitan and wide area network protocol of choice. Indications are that IP networks transporting standard Ethernet services will eventually supplant the century old Public Switched Telephone Network (PSTN). What’s holding that back is that many Ethernet service providers are a diverse mix of incumbent and competitive carriers with service footprints that only cover a given metro area or regional group of states. E-NNI is the technology that is linking them all together.

E-NNI is an Ethernet Network to Network Interface. Network interfacing is the cross-connection that allows different networks to exchange traffic. Each has to advertise the other’s routes so that users on either network can reach destinations on the other network as easily as they do on their own network. The result is an interconnected network with a service footprint the size of both networks combined.

An excellent example of an Ethernet to Ethernet network connection is taking place in the Phoenix, Arizona metropolitan area. Integra Telecom and Saddleback Communications are connecting their fiber networks using enterprise-class Carrier Ethernet technology so that they can easily exchange data at high transmission rates.

Saddleback Communications is an Incumbent Local Exchange Carrier (ILEC) serving the Salt River Pima-Maricopa Indian Community (SRPMIC) in the Phoenix metropolitan area, bordered by Scottsdale, Mesa, Tempe and Fountain Hills. Their core network infrastructure is comprised of multiple fiber optic rings and two Class 5 Soft Switch Central Offices. Unlike most commercial areas, 100% of the commercial developments on the Pima corridor of the SRPMIC are fed with both fiber optic and copper facility connections.

Saddleback’s business services include dedicated Ethernet Internet access, Ethernet transport services and private line services. Their BusinessLAN Ethernet Transport transparently connects business locations via native Ethernet at speeds from 5 Mbps to 1000 Mbps (GigE) with scalability in 5 Mbps or 100 Mbps over the same interface.

What Integra Telecom brings to the table is an extensive fiber optic network that serves 11 Western states, including Arizona, California, Colorado, Idaho, Minnesota, Montana, Nevada, North Dakota, Oregon, Utah and Washington. Their 5,000 mile long haul network is one of the largest in the U.S., complemented by a 3,000 route mile (160,000 fiber miles) metropolitan area network that serves 200 business communities including 1,700 fiber-fed buildings. Integra is the 4th largest Competitive Local Exchange Carrier (CLEC) in the United States.

Integra offers Metro Ethernet Forum (MEF) standardized Ethernet services that include Ethernet Private Line (EPL) and Ethernet Virtual Private Line (EVPL), as well as a layer 2 configuration for high performance Wide Area Networks (WANs). Class of Service (CoS) technology makes voice/data/video converged networks possible so that sensitive real time packets aren’t overwhelmed by less critical but more numerous data packets.

Both Saddleback and Integra operate high performance fiber optic networks and both serve a wide range of customers, including corporate clients that need highly reliable high bandwidth Ethernet services. By interconnecting their networks for Ethernet to Ethernet transport, they can offer companies on both networks the opportunity to connect as if they are working under a common “digital roof.”

Does your business need reliable high bandwidth network connection service? Carrier Ethernet now spans the nation and the world with network to network interconnections. Get competitive pricing for fiber optic Ethernet network services now. You may be surprised by what is available.

Note: Map of Arizona courtesy of Wikimedia Commons.

150 Mbps Ethernet vs OC3 Cost

2011-12-02T00:18:00.003-06:00

When DS3 bandwidth at 45 Mbps isn’t enough anymore, it’s time to take a look at higher service levels. So, do you make the jump to OC3 at 155 Mbps or take a look at competing Ethernet services? It can be worth your while to do the comparison. Let’s see why.

Once you start moving into higher bandwidth services, you are looking at fiber optic delivery. Yes, in rare situations you may qualify for 100 Mbps or higher Ethernet over Copper or fixed wireless microwave service. For these to work you need to be very, very close to the provider’s office and, in the case of microwave, have a clear line of site from your building to theirs. For everyone else, it’s fiber optic cabling. Fiber can transport Ethernet or OC3 equally well. So, how do you choose?

One big factor in your decision may be the cost of construction. If there is fiber running nearby, but not yet installed into your building, there is a certain one time cost involved in trenching the fiber and its conduit underground or bringing in the fiber cable overhead. Oddly enough, in densely packed downtown business districts, the cost of fiber construction can be higher than it is out in the burbs. Why? It’s because the available conduits may be all full or hard to obtain and the expense of tunneling under major roadways can be a deal breaker.

Don’t be discouraged by the possibility of high construction costs until you get competitive quotes for fiber optic service to your building. Each situation is unique. The cost for installing similar service to buildings across the street from each other can vary wildly. It’s also possible that you may get your installation for free or at a big discount. Some fiber providers are aggressively building out their networks. If they want your location, they may foot the bill for construction or at least part of it. The more bandwidth you need, the more attractive your situation is. If you are in a multi-tenant building, it could be worth your while to get together with other tenants and offer a much larger bandwidth requirement to lure potential service providers.

Another possibility is that your building is already “lit” for fiber optic service from one or more carriers. Let’s say that someone in your building is already leasing OC3 bandwidth from a telecom carrier. That carrier has already gone to the expense and trouble of bringing in the multi-strand fiber cable and installing termination equipment. They’ve hooked up the other end to their metro fiber network running nearby. How much trouble is it to also provide you with OC3 fiber optic service?

Not much trouble at all. Unlike copper cables, fiber optic bundles can support nearly unlimited bandwidth. It’s a matter of setting their add/drop multiplexers to bring enough bandwidth into the building and demultiplex it into separate services for each subscribing tenant. As you can imagine, the construction costs will be minimal, perhaps even complementary.

The same is true if there is already high bandwidth Ethernet over Fiber service installed in the building. The Ethernet service provider has done all the hard work. They can easily add you to the network rapidly and at minimal cost.

This may be the deciding factor. If one service is already installed and the other is not, the capital cost factor can outweigh other advantages. What if both services are in the building? Then it becomes a more level playing field. In general, Ethernet service is less expensive and easier to scale than SONET services, such as OC3. There is also a service called Ethernet over SONET that uses traditional SONET ring networks to carry the newer Carrier Ethernet protocol. That means a legacy carrier may well be able to offer you either OC3 or 150 Mbps Ethernet at an attractive price over already installed infrastructure.

How much will it cost you to get the high bandwidth business connectivity you require? Each situation needs to be evaluated on its own merit. You can get cost quotes for Ethernet services up to 1 Gbps instantly, with fast response on SONET or Ethernet over SONET services by using the Fiber Network Quotes service for US based locations. US to international destination quotes are also available upon request.

Cloud Connection Centers Go Beyond Colocation

2011-12-01T01:47:00.002-06:00

Companies considering a relocation of their IT assets from local data centers to colocation facilities have a new option to consider. It’s the Telx Cloud Connection Centers. Let’s have a look at what you can get in a cloud connection center that is above and beyond traditional colocation or carrier hotel services.

Traditional colocation offers cost savings and service enhancements based on economy of scale. The idea is that one larger environmentally controlled, highly secure and well connected data center is more efficient than hundreds or thousands of stand alone private data centers that have to meet the same requirements. This certainly makes sense. A server in your rack may be the same as the server in the colo rack, except they host hundreds or thousands of them. The backup generators at the colocation center aren’t hundreds or thousands of times larger or more expensive than the one you have in its own building out back. Nor is the fire suppression equipment, HVAC, or 24/7 staffing.

The other advantage that you find in colocation centers is connectivity. There is no way that multiple carriers are going to move into your company just to give you the option of connecting with them. They do just that at the colo. Carriers love to set up shop in colocation centers because they know that there are plenty of potential customers needing high bandwidth WAN connections. Once established, all that is needed is a simple cross connect to connect users and carriers.

In itself, this is a good reason for you to move to a colocation center. Even if you are perfectly happy with your infrastructure and technical staffing costs, how easy is it to get bandwidth? Well located business have many options to choose from. Companies that have built off the beaten path may find that fiber optic services are hard to come by or very expensive to bring in. There’s a strategic advantage in moving your high performance servers and bandwidth demanding public facing applications to a colocation facility. You can then use more modest bandwidth to communicate with your server farm.

Telx takes this to the next level with their Cloud Connection Centers. Telx is a major player in colocation services and carrier connectivity. This year, they’ve started offering a new service called cloudXchange that is a global community of providers and users of cloud services. Members colocate within the Telx facilities. Telx provides the cross connects and other interconnections to link users and providers.

Isn’t the whole idea of the cloud that it is “somewhere, out there” and you save money by buying cloud services on pay as you go basis instead of managing your own equipment? For smaller companies, especially those who don’t want to deal with technicalities, that’s a model that works. Larger organizations have found problems with this simplistic model. A big problem is latency and bandwidth in connection to the cloud. Other issues include the need for private as well as public clouds to ensure security and performance while reducing costs.

The whole movement to the cloud has become so important that Telx has rebranded their 15 colocation and connection centers as Cloud Connection Centers. Within those centers, you have easy access to cloud computing, storage and Software as a Service (SaaS) resources. You have an almost infinite array of options from running your own equipment to completely outsourcing to cloud vendors and any mix in-between.

How strong is this trend to everything in the cloud? Strong enough that Telx is breaking ground on a brand new 215,000 square foot data center in Clifton, N.J. to complement their existing Clifton facility and their New York City center at 60 Hudson St. A private fiber ring will connect 60 Hudson and Clifton to minimize latency.

Are you in the midst of doing private vs public vs hybrid cloud tradeoffs against traditional colocation and operating your own private data center? This would be a good time to explore additional options offered at a Cloud Connection Center to complete your cost/benefit analysis.

Extending Ethernet over MPLS Networks

2011-11-30T01:58:00.002-06:00

Ethernet started out as a local area network protocol, but is quickly becoming the metropolitan area network protocol of choice. It offers easy interfacing to existing wired and wireless business networks, rapid bandwidth scaling without equipment changes, and a lower cost structure than traditional telecom services. If Ethernet is so great for the LAN and MAN, how about Ethernet for the WAN?

Ethernet WAN is enjoying a rising popularity, especially among companies with multiple business sites located across the United States and across international borders. You can get dedicated point to point wired Ethernet connections between any two locations, but a competing methodology that is gaining steam is Ethernet over MPLS.

Why use an MPLS network to transport your Ethernet traffic? The first reason is that MPLS networks are already in place and going where you want to send your traffic. Sure, you can custom engineer a dedicated private line service, but why re-invent the wheel? Ethernet is easily transported over MPLS networks using Pseudowire encapsulation that emulates the wireline it competes with. Which do you think is going to be less expensive? Paying for a custom point to point wireline connection or being one stream of traffic on a large MPLS network?

The way it tends to work out is that short haul Ethernet links have the cost advantage when implemented as dedicated lines. This is especially true if you are nowhere near an MPLS carrier node. Once you start looking at coast to coast transport or a situation where you want multiple Ethernet LANs connected in a transparent mesh network, MPLS networks gain the advantage. MPLS also has the edge when you want to cross international borders to include foreign sites on your corporate network.

Carriers may be muddying the water even further by offering Ethernet line services that consist of copper or fiber Ethernet access connections to their MPLS network core, where the long haul Ethernet transport really takes place.

There are several types of Ethernet services that are really popular right now. One is E-Line or Ethernet Private Line service. This is a standardized service specified by the MEF (Metro Ethernet Forum). It gives you a Carrier Ethernet connection that bridges two LANs. A variation is EVPL or Ethernet Virtual Private LIne. What EVPL does is let you use a single physical Ethernet port to connect to multiple Ethernet private lines going to out to geographically diverse locations. This is something you could use to replace a star network built on independent wireline connections to those same remote locations.

Another popular service is E-LAN or Ethernet LAN service, also called VPLS or Virtual Private LAN Service when implemented on an IP/MPLS network. While Ethernet Line Service replaces dedicated point to point telecom lines, Ethernet LAN is a meshed network service that interconnects multiple locations on an any-to-any basis. With VPLS, you bridge your multiple LANs so that they act as one giant LAN network. That’s true even if you have a hundred or thousand sites in the U.S. and and equal number spread out over the globe.

What carrier can offer this level of MPLS networking? Actually, there are several to choose from. If one can’t serve all your sites, multiple carriers can share traffic through a E-NNI or Ethernet Network to Network Interface to reach all locations with VPLS or E-Line connections. If you need this type of connectivity, you may be surprised by how affordable it has become recently. Get Ethernet over MPLS service prices now and see how far your network can really reach.

10 Gigabit Bandwidth Options

2011-11-29T00:47:00.003-06:00

Metropolitan and wide area network speeds are on the rise. Undersea cables are being upgraded from 10 to 40 and soon 100 Gbps bandwidths, with terrestrial fiber runs moving to 100 Gbps now. Likewise, major corporations, healthcare providers and video content producers are starting to feel the squeeze of too small network connections. Fortunately, there are more options and better pricing available today than ever before.

There are several practical solutions to increasing your MAN or WAN bandwidth above the Gigabit per second level and up to 10 Gbps. Let’s see what we can do with SONET, Ethernet, Wavelength and Dark Fiber.

SONET is the telecom fiber optic standard invented by Bell Labs for the telephone industry. It was originally deployed to transport thousands upon thousands of simultaneous telephone calls between switching centers. SONET has evolved to carry data as well as digitized phone calls. As it turns out, voice traffic is in the minority now.

SONET stands for Synchronous Optical NETwork. That describes how it is designed. This is a tightly synchronized time division multiplexed system intended for switched circuit implementation. There are specific service levels associated with SONET levels. These are designed as OC or Optical Carrier levels. The lowest generally available is OC-3 at 155 Mbps, followed by OC-12 at 622 Mbps.

The next level OC-24 takes you to the Gigabit level at 1.24 Gbps. OC-24 isn’t as commonly deployed as the next level, OC-48 at 2.5 Gbps. OC-48 is becoming the new high bandwidth standard for organizations that need high speed private lines or dedicated Internet connections. OC-192 is the 10 Gigabit service level, running at a line rate of 9.95 Gbps. From there you jump up to OC-768 at 40 Gbps. You’ll recognize that as a backbone network bandwidth for fiber optic carriers. OC-768 isn’t generally required at the corporate level just yet.

Notice that there are fairly wide gaps in the service levels between SONET OC levels. If you need 2 Gbps, OC-48 service at 2.5 Gbps makes sense. However, if you need 3 Gbps, you have to go all the way up to OC-192 at 10 Gbps. In some cases, you can find fractional OC-48 service at a better price. This is simply OC-48 that is throttled to provide only the 3 Gbps or other bandwidth you need. There might not be much cost savings, since OC-48 is a standard service level and fractional SONET services are a special order, if available.

Carrier Ethernet is a far more scalable service than SONET. It does have industry standard service levels, such as 100 Mbps Fast Ethernet, 1 Gbps Gigabit Ethernet and 10 Gbps 10 GigE. Most service providers will allow you to scale your service in small increments up to the maximum capacity of the installed port. With a 10 GigE Port, you can easily get 3 Gbps, 9 Gbps or bandwidths in-between. Since Ethernet networks were designed with this scalability in mind from the beginning, service level changes are fairly automated and can be made in a matter of days, if not hours, with no equipment changes needed.

Wavelength services are offered for high performance latency sensitive applications. Dense Wavelength Division Multiplexing (DWDM) splits the fiber optic laser beam into dozens of individual wavelengths or colors that act as independent private lines. There is no interconnection between wavelengths. A wavelength is dedicated to your needs and carries your traffic exclusively. Typical speeds available are 1 GigE, 2.5 Gbps, 10 Gbps, 10 GigE and 40 Gbps. Note that both SONET and Ethernet protocols are available over individual wavelengths.

Dark Fiber gives you the ultimate in flexibility. It is simply a glass strand between two of your locations. You can run any protocol you like at any speed you want over as many wavelengths as you care to deploy. Bandwidth is nearly unlimited, but the catch is that you have to buy, install and maintain the transmission equipment that feeds the fiber.

Have your requirements reached the point where 10 Gigabit bandwidth services are a reasonable consideration. The good news is that there are multiple carriers eager to bid for your business between 1 Gbps and 10 Gbps or beyond. Get competitive quotes for Gigabit and 10 Gigabit level fiber optic services now. You may be surprised how affordable these high bandwidth services have become.

Texas Fiber Optic Network Expansion

2011-11-28T00:10:00.003-06:00

There are big things afoot in the Lone Star State. In this case, it's big network expansions from partnerships and mergers. The result is more options and fiber network availability for businesses located in Texas.

Transtelco is a major competitive provider with a fiber network that stretches from Houston to Los Angeles and dips into Northern Mexico to pick up Monterrey, Chihuahua, Nogales, and Tijuana. The have expansion plans for both Mexico and Texas routes.

Within Texas, PAETEC, another major competitive provider, has considerable fiber assets serving Dallas, Austin and Houston, to name a few of their Texas POPs (Points of Presence). PAETEC now has offices in Austin, Dallas, Fort Worth, Houston, San Antonio and The Woodlands.

What’s afoot is a joint venture between PAETEC and Transtelco that has PAETEC building out Transtelco’s fiber leg connecting El Paso and Temple. With half ownership in this project, PAETEC gains additional SONET ring diversity for its network across the southern US and into Mexico. They also have access to offer voice, Internet and fixed wireless to agencies of the state government that use services of the State of Texas Department of Information Resources.

What makes this situation even more interesting is that PAETEC has been acquired by Windstream Communication, a competitive carrier serving the southeast and midwest US, including fiber runs into Dallas, as well as a network that extends into Arkansas, Mississippi, Alabama, Georgia, Tennessee, Kentucky, Illinois, Iowa, Wisconsin, Minnesota, Michigan, Ohio, West Virginia and Virginia. Windstream has major fiber connections planned into other states, plus existing data centers in Newton, Iowa, Brookfield, Wisconsin, Nashville, Tennessee, Atlanta, Georgia, Jacksonville, Florida, Charlotte, Cary, and Raleigh North Carolina, Ephrata and State College, Pennsylvania and Boston, Massachusetts. Windstream’s existing fiber network spans some 60,000 route miles.

Windstream offers MPLS network services based on a resilient optical core to service companies with multiple business locations. Their network offers VPN (Virtual Private Network) with VLAN (Virtual Local Area Network) connectivity. It’s a fully meshed network that allows regional sites to exchange traffic without having to depend on a central hub server. For companies with converged voice and data networks, Windstream offers Real-Time QoS that ensures voice packets receive top priority to keep them from getting slowed down or held up by less sensitive data packets.

Do you need fast and reliable access to the Internet? Windstream offers Ethernet Internet with symmetrical bandwidth up to 1 Gbps. This is a dedicated connection that offers consistency you won’t get in shared cable connections and bandwidth that far exceeds the capability of T1 lines and DS3 connections. Windstream's service level agreement guarantees 99.99% uptime to ensure availability.

Do you have a business presence in Texas with a need for better voice or data connectivity than you have now? Get competitive fiber optic bandwidth quotes from PAETEC, Windstream and other competitive carriers serving Texas, the southern states, or the entire United States, with optional connections to international destinations.

Note: Map of Texas courtesy of WikimediaCommons.

FREE HTC Wildfire S White For The Holidays

2011-11-25T00:19:00.002-06:00

The HTC Wildfire S for T-Mobile is a vision in white. This hot new Android smartphone is in-demand for holiday gift giving, even if you are both the gift giver and receiver. Get it for free and you can almost guarantee your holidays will be bright.

What makes the Wildfire S so desirable? Perhaps it’s the people-centric nature of this clever little smartphone. It organizes your calls and messages by people, not applications. Multi-window browsing let’s you do everything at once. The Wildfire S is also one of the most compact smartphones you can get. If you want something approaching tablet size that will stretch out your shirt pocket, this is not your phone. However, if you’d much prefer a device that fits in your palm and measures a scant 4.1 x 2.3 x 0.5 inches, this could be your phone.

You won’t have to give up smartphone functionality just to get an easier to carry cellphone. The HTC Wildfire S White features a 3.2 inch full touch screen with pinch and zoom capability. You’ll navigate through email, text and instant messages quickly and easily with Swype. You’ll compose messages faster with Swype, too. Just slide your finger over the letters that make up the word you want to spell. Compare that to hunt-'n-peck.

You have one-touch access to Google applications like Maps, Gmail, YouTube, Calendar and Google. That’s an advantage of having an Android powered smartphone. This one runs Google’s Android OS 2.3 with HTC Sense. The internal processor runs at 600 MHz with 512 MB of built-in memory and expandable memory capacity up to 32 GB. You’ll get a 2 GB microSD Card included to get you started.

How about the digital camera? You need something to capture those images when opportunity strikes. It would be even better if your cell phone camera was good enough to leave the old bulky point-and-shoot at home. With the HTC Wildfire S, you get a 5 Megapixel digital camera with flash and auto focus. It has 3x digital zoom to let you fill the frame with your subject. Like many dedicated cameras, this one lets you adjust the capture mode from automatic to sunny, cloudy and more. Would you prefer a camcorder? No problem. Just switch to video capture mode and you’ve got that camcorder in your phone.

What to do with those pictures and videos? You can watch them in excellent full color on your touch screen, of course. But you can also easily send them to friends and family via multimedia messaging. While waiting for the family to oooh and aaah, post them for the world to enjoy on Facebook, Twitter, and Flickr from wherever you are.

What else will this little beauty do? It has integrated GPS to support turn by turn Navigation from Google Maps. This also means that you can geo-tag your photos. There’s a built-in MP3 player that supports just about any music format you’ll need. Go ahead and load up your music collection so you’ll have it on the go. While you’re at it, visit the Android Market and stock up on apps, widgets, games and ringtones.

Here’s something special. There’s even an FM radio built-in. You’ll need special headphones sold separately to listen to your favorite radio stations, but unlike Internet radio stations, you won’t be burning cellular minutes while you enjoy the over the air FM radio.

Your broadband connectivity is via 3G wireless for zippy download and streaming multi-media. While in range of a WiFi hotspot, use that instead of your cellular data allotment. You can also be the WiFi hotspot to provide your laptop computer or other WiFi device with Internet access when there is no other hotspot nearby.

It’s Android, it’s got performance features, it’s compact and, best of all, it’s free. This phone is widely touted as an entry-level Android smartphone, but once you get it you may decide that this one does everything you’ll ever need. Give it to yourself this year or give it to someone you love, perhaps on a shared minutes family plan. Learn more and get your HTC Wildfire S White for T-Mobile Android smartphone for free, while they last. Other smartphones are also available free or at deep discounts.

Happy Thanksgiving 2011

2011-11-24T00:10:00.003-06:00

Have a warm and satisfying Thanksgiving holiday

We’ll be back tomorrow with something special for Black Friday...

Fiber Optic Wavelength Services for San Francisco and Silicon Valley

2011-11-23T00:18:00.003-06:00

AboveNet is expanding its high capacity fiber optic network services with new low latency wavelength services serving the San Francisco Bay Area and Silicon Valley, including key locations in Santa Clara and San Jose, California.

AboveNet’s Core Wave solutions are based on ROADM (Reconfigurable Optical Add/Drop Multiplexer) technology. It offers dynamic wavelength add/drops of multiple protocols that include Ethernet, TDM, storage and video transport. This makes for an array of flexible service options, scalability and fast provisioning.

Compared to legacy network designs, Core Wave shows the path that all fiber optic networks will be taking in the future. Business needs are too dynamic to be straight-jacketed into a few single protocol service levels or difficult to modify equipment configurations. By basing their network on DWDM with ROADM and deploying services via wavelength, AboveNet can offer businesses whatever connectivity they need with the option to make changes and additions easily.

The beauty of wavelengths and ROADM is that you can manage traffic optically, without the need to do an optical to electrical to optical conversion process. This allows you to add a wavelength, drop off a wavelength or simply pass the wavelength (cut-through) without affecting it. The ROADM doesn’t have to know or care what protocol the traffic is on the wavelength because it doesn’t dissect the signal at that level. ROADMs give a whole new meaning to the idea of a “transparent” network.

What type of fiber optic services is AboveNet making available in the San Francisco Bay Area? You have dedicated bandwidth at 1 Gbps, 2.5 Gbps and 10 Gbps, with both protected and unprotected options. Multi-protocol support includes Carrier Ethernet at 1 Gigabit Ethernet (GigE) and 10 Gigabit Ethernet (10GigE), SONET/SDH at OC-12 (622 Mbps) STM-4, OC-48 (2.5 Gbps) STM-16, and OC-192 (10 Gbps) STM-64. You can also transport the Fibre Channel FC-100, FC-200 and FC-400 standards for SAN (Storage Area Networks). The platform is scalable to 40 Gbps for future connectivity needs.

Core Wave is a MAN (Metropolitan Area Network) solution for point to point connectivity between business locations. AboveNet also offers long haul low latency 1 Gbps, 2.5 Gbps and 10 Gbps transparent bandwidth from their POP (Point of Presence) to enterprise locations in major metro locations. This fiber optic service bypasses the Local Exchange Carrier loops to keep everything on the AboveNet network and guarantee a full 10 Gbps connectivity. One application of this service, called eXpressWave Long Haul, is to securely connect a corporate data center and backup data center located in different markets. You can order express routing of point to point dedicated circuits with no local stops to your remote locations, as needed.

Are you doing business in the San Francisco Bay Area, including Silicon Valley, and require high bandwidth, high reliability fiber optic connectivity? If so, get quotes for fiber optic wavelength services from AboveNet and other competitive carriers serving this area of California. Similar services are also available in other locations nationwide, including low latency connections to international destinations.

Note: Photo of downtown San Francisco courtesy of Wikimedia Commons.

OC-48 Pricing Reductions Make 2.5 Gbps Affordable

2011-11-22T00:58:00.002-06:00

OC-48 bandwidth is a staple among regional Internet service providers and larger corporations. It forms the core or many fiber optic network backbones implemented as SONET rings over hundreds or even thousands of miles. Even with more availability than ever before, many businesses shy away from even considering this high bandwidth service in fear of the budget-busting sticker shock that they reasonably expect. It’s time to reconsider that decision.

OC-48 is one of the SONET (Synchronous Optical NETwork) standard service levels. These bandwidth levels pick up where T-carrier copper services leave off. DS3 or T3 lines provide 45 Mbps of transport. The equivalent OC or Optical Carrier level is OC-1 at 52 Mbps. OC-1 isn’t readily available as an actual line service. In practice the lowest level SONET fiber optic service is OC-3 at 155 Mbps. The next practical step up is OC-12 at 622 Mbps. In some areas you can get OC-24 at 1.25 Gbps, but a more popular level is OC-48 at 2.5 Gbps. Beyond that is OC-192 at 10 Gbps and OC-768 at 40 Gbps.

What makes OC-48 so popular? Many incumbent and competitive carriers constructed their fiber optic networks around OC-48, although some of the largest have moved on to OC-192 and OC-768. OC-48 is widely used for tributaries from OC-192 backbone nodes. Some newer fiber networks are built upon IP cores, completely bypassing legacy SONET technology. Many more are running MPLS or Ethernet over SONET.

One reason for this is that the SONET core is already in place, including all the routing and switching equipment. Another is that SONET is a proven technology that is widely supported and designed for carrier-class services. For instance, most SONET rings are dual rings that offer protection from fiber cuts and equipment failures. In the event of an outage, switching from one ring to another is accomplished in less than 50 mSec.

Once a technology that carriers kept for themselves, OC-48 pricing has dropped so much over the years that it is now a popular connection for many businesses. This includes large hospital and medical center networks, video producers, content delivery networks, broadband Internet service providers, computer aided design firms, businesses with substantial e-commerce activities, popular websites, and heavy users of cloud computing.

Cloud computing is something of a two-edged sword. The advantages include fast scaling of services up and down as your needs change, high reliability, and the ability to empty local data centers to avoid ongoing capital and operating expenses. What might get lost in the initial zeal to outsource to the cloud is how you connect with your new virtual data center located hundreds or thousands of miles away. All of a sudden, WAN connections that were perfectly adequate when most of the IT servers were still on the corporate campus are now sluggish and unresponsive.

If you want to maintain or regain that snappy performance that comes with high speed low latency dedicated private line connections, you’ll need to upgrade your connections between your headquarters and your cloud services providers. OC-48 fiber optic bandwidth may be just the ticket. At two and a half times Gigabit Ethernet bandwidth, you’ll have the capacity you need to avoid network congestion. With a protected service and SLA (service level agreement), you’ll have the reliable service you need for critical business operations. Finally, with recent price reductions from competitive service providers, you can now afford a level of service that previously seemed out of reach.

Have the requirements of your business increased because of business automation, new technologies such as video transport, or a move to the cloud? This is a good time to get a new set of lease prices for both Carrier Ethernet and SONET fiber optic services. High bandwidth circuits, such as OC-48, are now more affordable than ever before.