Wednesday, August 27, 2008

Visible Means of IT Support

What do you do when your computer starts acting up? How about when your server starts acting up? Well, if you work for a large company with a large IT staff, help is as near as an internal phone call. But how about if you are an independent professional or run a small to medium size business? Not so easy, is it?

Most individuals and small business people maintain their own desktops and notebook computers... as best they can. If you are really on top of things you know your system inside and out, probably have an extensive manual collection for your operating system and other software, and are horrified at the thought of missing a patch. If you are not so on top of things, you only get horrified when things come crashing down. Then it's scratch your head time or pack it all up and head back to the store where you bought it.

Even if the store experts really are top-notch troubleshooters, can you really afford to be without your computer for days or weeks? Don't squint like that! I've personally had laptop issues that took the factory depot to fix, and it was weeks. Even if you don't run into a worst-case scenario with failed hardware, even small problems can take hours and hours to isolate and repair. Sometimes it's easier to just do what the less-bright techs tell you and perform a complete reinstall of everything. That can keep you busy for a couple of days.

So is there really a better option? How about preventive care to keep little problems from turning into big ones? If and when you do have a whopper of an issue, it's comforting to know that help is really only a phone call away. You could have that piece of mind right now with expert help from SupportSpace.

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