You may have a toll free number that you got from your telephone company, or you may be considering one. Toll free numbers have tremendous advantages for all size businesses when it comes to sales and customer service. If you shop carefully, they are so affordable right now that even the smallest start-up companies and independent professionals can have their own toll free number. You’ll have the most flexibility if you order an independent toll free number.
What’s an independent number and why is that important? Independent toll free service is not associated with your landline or cellular phone bill. You'll have the ability to have your toll free number ring to any telephone you wish. You can even change your mind and have it ring to another phone anytime you want.
So what difference does that make? It makes a huge difference if you move or want to switch to another phone company. You may or may not be able to take your telephone company supplied toll free number with you. If they allow it, there can be a high fee charged to transfer the number to another service. Otherwise you’ll have to start all over with a new toll free number and change all your advertising and business cards.
You also won’t likely have the ability to decide which phone your toll free number rings to. If it is attached to your landline phone service, that’s the number that will ring when toll free calls come in. That may be no big deal if you are always at your desk or have a full time receptionist to take the calls. Otherwise you can be out and about when you get that important call that means the difference between sale and no sale. If you can’t grab it, the prospect may go elsewhere.
The alternative is an independent toll free service such as Kall8. With Kall8 toll free service, you get to pick from their suite of available 866, 877, 888 or 800 toll free numbers. Find one you like and by the time you are done placing your order online, your number will be ready to accept calls. You get an online control panel that lets you decide if toll free calls will come to your cell phone, home phone, or business phone. Change that any time you like. Some sales people switch it between phones depending on where they happen to be at the time.
You also get Kall8 toll free number features that include voice mail that you listen to online, by calling in or by having a sound file sent to your via email. Any incoming FAX messages will be converted to graphic files and sent to you via email. You also have conference call ability, so that you can conduct a conference call with up to 25 participants at any time for as long as you like. Even use your toll free number in reverse as a long distance calling card at the same rates.
That’s a lot of capability for just $2 to order an 866, 877 or 888 toll free number and $2 per month to maintain the service. Incoming calls are 6.9 cents per minute from the 48 contiguous states and a bit higher for calls from Alaska or Hawaii. Traditional 800 numbers are $5 each and $5 per month for service, plus the 6.9 cents per minute rate for incoming calls.