You can, indeed, upgrade to the latest in sophisticated telecommunications services without the big investment in dollars and staffing to do it all yourself. Broadview Networks has exactly the service you need in their OfficeSuite. It IS your office at one or many locations. You get the functionality of an enterprise-grade PBX or key telephone system. You get easy administration to add stations, sites and users through an ordinary Web browser. You get the ability to connect satellite and regional offices across the country with your main office using the same system and network. You get seamless communications with home-based employees and mobile professionals who have the same features and functionalities that are available on their office phones. You even get Internet access.
What you don’t get is grief and capital expenditures. OfficeSuite is a hosted VoIP system. That means that all the expensive and hard to maintain switching and server equipment is located in a Broadview Networks facility. They have the telecom talent to keep everything working 24/7 and enough resources to ensure that you can scale up your operation any time you want. What you have in your facility is telephones and computers connected to your 100 Mbps or 1 Gbps Ethernet LAN.
Now, be careful here. Not all hosted PBX solutions are the same. Some try to minimize costs by pressing the Internet into service as a telephone trunk line. Broadview Networks operates its own private network built on a redundant fiber-optic backbone. The difference between sending sensitive traffic, like telephone calls, over the wild and wooly Internet and sending them over a carefully controlled private network is the difference between take-what-you-get and dependable high quality performance. Broadview Networks can interconnect multiple locations through their converged MPLS network that maintains strict quality control on voice and data streams.
With advanced technology and quality networking, OfficeSuite offers not only the usual telephone features, but exciting extras that can improve your productivity. Hot Desking lets employees move around the office and between locations. They simply log in to a phone like they would log into an Internet account. Click to Dial lets you click on phone numbers in your Microsoft Outlook contact manager to immediately activate a speakerphone and call the contact selected. Get voicemail notifications and messages from any phone and receive messages through e-mail, even on your smartphone. Decide where to send calls if you can’t pick up. Inbound callers reach your Auto Attendant that prompts them to user extensions and company directories.
Are you ready for a more sophisticated phone system, or perhaps one that is easier to manage and doesn’t require you to run to the bank for a capital loan? Then get complementary consulting and quotes on OfficeSuite and other quality hosted PBX phone systems. You’ll likely find that trying to be your own phone company is more trouble that it is worth.