Free 6-Way Desktop and Mobile Video Calls

We’ve all been on conference calls at one time or another. They’re a good way to have a discussion when the people you want in the conference can’t all come to the same place at the same time. This is audio conferencing using telephones. These days, it’s pretty much old school.

What’s better? How about video conferencing? OK, I know that when you hear video conferencing you think of big corporate meeting rooms with formal presentations. That’s how video conferencing got started, but it doesn’t have to stay that way.

The big impediment to date for anything more informal has been the high cost of video equipment and connections. No more. Now that most desktop computers, smartphones, laptops and tablets have video cameras built-in, there’s no reason you can’t have video conferences anytime you want them and on the cheap.

How cheap? How’s free sound? You say that you already do that with one on one video calls using Skype or Apple’s iChat? Oh, but can you set up a group video chat with up to 6 people on any combination of PCs, Macs, iPhones, Android smartphones and various tablets? You can now.

What’s an ooVoo? It’s a cross-platform instant messaging client that supports voice and video chat with HD or regular quality video and desktop sharing. Non-ooVoo users can be invited into the call through Web video chat. Video messages up to a minute long can be recorded and sent to other users or shared on YouTube. Large files up to 5 MB can be shared securely. Go ahead and set up a web chat room for free.

Free? Yes, the basic ooVoo service is free to download and use to your heart’s content. It’s ad supported to keep the company in business. If you want to get rid of those ads and get access to more features, there are paid versions available for both personal and business users.

What sort of extra features? On the paid plan, video calls go from 6 way to 12 way. You can send larger files up to 25 MB, record and save your video calls, record and save audio conferencing calls, store and protect recorded video calls, share your desktop and add phone participants to your video calls. Phone minutes are included with the paid plan, but not with the free version. You also get security settings and live support with the paid service.

How about ooVoo for business? Licenses are available for 1 to 10 users and above, with cost getting lower as volume goes up. There are no ads, of course, and you can include both video and audio participants. As an integrated collaboration solution, ooVoo offers a combination of instant messaging, video calls, phone calls, desktop sharing and file sharing in one application.

How Bandwidth Can Affect Productivity

Many companies are finding themselves in a decision process about how much bandwidth to order. For the most part, it’s so many dollars per Megabit per second throughput. There are ways to actually get more Mbps for your bandwidth dollar, and I’ll tell you about that in a second. First, though, let’s see if there is a relationship between your network bandwidth and employee productivity.

If your only bandwidth connection is a broadband Internet service that employees use to sell personal items on eBay or play Farmville when the boss isn’t looking, you might argue that less bandwidth would be a productivity enhancer. In fact, you’d be better off disconnecting from the Internet completely. But most companies can’t do that anymore. They are completely dependent on both internal data transfers and connections to the Internet in order to conduct business. Still, what is the right level of bandwidth to install?

Let’s use an analogy to see if we can figure this out. Suppose you have a office full of sales agents. This is certainly true of insurance firms and real estate brokers. It’s also the case with many other types of business. Now, let's install one wall telephone for every two dozen agents. How much sales volume would you expect to be generated?

In such a case, you’d probably find that the telephone set would never get cold. There’d be a line of agents urging whoever was on the phone to wrap up the conversation and give others a chance. If these were salaried sales people, you’d be losing money in buckets. If they were commissioned sales people, the ranks would soon thin out from a steady stream of resignations.

Obviously you want to manage the productivity of your scarce resource, which is the skilled sales agent. You’d give them each a phone and perhaps both a desk phone and a cell phone. How about the number of outgoing phone lines? You’d install enough lines that there would rarely, if ever, be a busy signal.

This is an easy example because there is a clear connection between sales agents being able to make phone calls and the amount of revenue the company generates. It’s also generally acknowledged that high producing agents are far more expensive than telephones and phone lines. But what about other employees? Does this analogy translate to other activities?

Of course it does. It’s just when you have dozens or hundreds of employees doing all sorts of tasks, it’s harder to nail down the cost of lost productivity. You should try, though, because the loss is there just the same. Any time someone has to wait for a file transfer or access to a Web site they need to do their job, you have minutes of productivity vaporizing.

Multitask, you say? Sure, people do that all the time. If they know that it takes 15 minutes to download a particularly large image file, they might do something else while they wait. But what if it takes 15 seconds? Chances are they’ll sit back and relax or converse with someone at the next desk. Worst of all, what if your network performance is so variable that you have no idea if you’ll get that file in 15 seconds or 15 minutes? Do you start another task only to be immediately interrupted or cool your heels only to find that you’re doing nothing for the better part of most hours?

The problem is probably more insidious because these are extreme examples. In most cases, the wasted time is probably more like seconds than minutes per task. But multiply that lost time by the number of employees every day for a month and you might be surprised by how much it costs. Now, compare that cost to what you are spending on bandwidth per month and see if your telecom bill still looks outrageous.

To go a step further, consider how much more you might accomplish as an organization with more sophisticated tools that are also more dependent on Internet or cloud network connectivity. It’s a tradeoff between the cost of automation plus ongoing bandwidth & maintenance charges versus the cost of bodies in seats to accomplish the same thing. It makes no difference if your bandwidth costs are a few hundred dollars a month, a few thousand or tens of thousands. It’s what you are accomplishing for the money spent that counts.

Now, as promised, I’ll let you in on a little secret about the cost of bandwidth. It’s not the same for everyone. Pick out 10 companies, each with a T1 line or an OC3 fiber optic service, and you’ll find they’re paying 10 different lease prices. Why? Partly this due to the fact that the price of bandwidth is always changing but line leases are for a fixed time period. You also pay less if you sign a 3 year lease than if you hedge your bets and only commit to a 1 year lease. But the biggest cost differences come from what type of bandwidth service you order and who you buy it from. This can result in a factor of 2x or more in the cost of the same Mbps from one company to another.

How can you be sure you are getting the best rate on your voice or data bandwidth services? More competition is better, so using a broker who has relationships with dozens of service providers helps insure that you didn’t miss a big price break because you only got quotes from one or two carriers.

Also be sure that you compare all means of connectivity appropriate to your business. Did you know that you can get twice the bandwidth for the same money if you order Ethernet over Copper versus T1? They’re both professional grade telecom services, but one is cheaper than the other if it’s available for your location. There are copper, fiber and wireless options available for most businesses. Some services offer broadband and telephone on the same connection for a cost savings.

If you are losing money because your systems are bandwidth limited or you suspect you are paying more that you should for a particular level of service, then by all means get current competitive bandwidth quotes and see what’s available. You can do this quickly and easily through the Telarus telecom brokerage service and get complementary consulting help as well.

Dedicated vs Shared Internet Access

There are fundamentally two types of broadband Internet access. They are shared and dedicated.

You may have been thinking wireless, landline, satellite or fiber optic. Those are delivery technologies that can determine price and availability. But your fundamental decision is whether to go with shared or dedicated Internet access.

What’s the difference? The name pretty much describes the nature of your service. Shared Internet access is something like a buffet. You see that big roast and think that you can fill your plate with meat. But by the time you get to the head of the line, you only get a sliver of beef. “Sorry,” says the chef. “We have to limit portions of this entree because there is so much demand.”

That’s how shared Internet service works. You sign up for what you think is 10 Mbps download and 2 Mbps upload. But if you look carefully at the supplier's disclosure, they say that you get “up to 10 Mbps download and 2 Mbps upload.” Up to means a maximum, not a minimum or even an average value. In other words, 10 Mbps is the fastest line speed you can ever expect to see and don’t count on seeing it at any particular time.

Why is this the case? It’s the way that the shared Internet connection is organized. The service provider figures that not everyone who signs up for their broadband service will be online simultaneously. Even those who are at their computers aren’t likely to be all downloading huge files at the same time. So they sell that 10 Mbps service to 10, 25 or even 100 different users. If most people are composing email or reading web pages, you’ll have the lion’s share of the bandwidth to yourself. But as soon as one or more users start downloading, that 10 Mbps is divvied up to support as many users who want to use bandwidth at that time.

As you can imagine, the amount of shared bandwidth you have available can vary greatly and will change from minute to minute. If you have an important document to upload or download, you initiate the transfer and take your chances. There’s no guarantee of how long that transfer will take. It might go quickly. It might drag on seemingly forever.

Who puts up with this type of service? Consumers, that’s who. The reason is cost. The provider pays for the 10 Mbps backbone service and divides the cost among the number of users sharing that bandwidth. The price of shared broadband Internet is reasonable for residential users, who rarely are doing anything critical. The worst they experience is streaming audio or video that breaks up, or long delays in accessing their favorite Web sites.

Contrast this situation with dedicated Internet access. Dedicated means just that. The bandwidth you order is dedicated for your use only. You may still experience congestion on the Internet itself, but that 10 Mbps connection to your provider will always run at 10 Mbps.

Most dedicated connections are also symmetrical. That means they run at the same speed in both the upload and download directions. Your 10 Mbps service may be described as 10 x 10 Mbps bandwidth. You get 10 Mbps download and 10 Mbps upload. That can be very important if you transfer files in both directions. You won’t be slowed down by a lower upload bandwidth.

The other difference between shared and dedicated bandwidth is that dedicated bandwidth is sold as a professional business service. It most often comes with an SLA or Service Level Agreement that describes what service you are ordering and how reliable it is expected to be. If the line goes down for any reason, it gets high priority and should be available again within a certain number of hours.

Shared bandwidth is sold on a “best effort” basis. That means that the carrier will try to keep things running properly, but there are no guarantees as to availability or how long repairs will take. If someone down the street is having service problems, the repair effort might disrupt your service too. That’s just the nature of sharing facilities to save money.

Now you know why home broadband services seem so much cheaper than business grade dedicated Internet access. It comes down to performance and availability. If the Internet is important to your business activities, then you’ll want to check the prices and availability of dedicated Internet access for your location. You may find that prices have come down so much in the last few years that dedicated access is now well within your reach.