Customer Service Using Clouds and Social Networks

Customer service can make or break a company. You’ve heard how it is so much cheaper to keep an existing customer than get a new one. You’ve no doubt also heard how good customer experiences amount to free positive advertising for your company. On the other hand, one frustrated customer can do a lot of damage, especially these days when social networks make it easy to spread the venom.

Here’s the carrot and stick. Create an excellent customer service system for your company and you’ll be rewarded. Do a crummy job and you’ll be punished royally in the marketplace. Fortunately, it’s easier than ever to take the high road in customer service. What you are seeking is a ready-to-go, easy-to-use customer support system that integrates the new social media, such as Facebook and Twitter, along with traditional contact methods like email and toll free numbers. Here it is, take a look...



Does this sound like the type of system you’ve been wishing you had someone to develop? Forget paying the big bucks for a proprietary in-house system. Assistly has already done the heavy development lifting and is ready to go to work in your organization. Not so sure? No problem. Take the Assistly free trial offer and see if works for you. There’s no commitment. You don’t even need a credit card. Give it a go for 30 days and then see if you can bear the thought of giving up the best customer service tool you’ve ever used.

Assistly is fond of saying that they aren’t just about satisfying customers, but wowing them. That’s the new paradigm is an economy stuck in the doldrums. When business is booming, there’s more than enough for everyone and customers come to accept so-so service. These days customers know that their dollars are valuable and vendors are plentiful for just about anything they want to buy. If you want to stand out and be sought out by prospects and repeat customers, you need some special magic. Where better to sprinkle the magic dust than in the one part of your company that interacts the most with potential and current customers?

Assistly has a fair number of well known and respected businesses on-board with their cloud-based customer service system. Can you really afford to blow off the potential for something that can really goose your sales when they’ll let you try it a month for free? If you sell anything to the public and aren’t already thrilled with your customer service results, take a closer look at what Assistly has to offer your business.

Have Your Computer Repaired Online

Is your computer acting wonky? There's no smoke or obvious grinding noises. Yet things don't run very well. Software is sluggish, the printer acts like it never met the PC, and the kid's notebook won't connect to the network. You could take it in somewhere, but who's got time for that? Besides, who can be without their trusty PC for a week or two? The withdrawal pains would be debilitating. Isn't there another answer?

Indeed there is. It doesn't involve buying a bunch of expensive and weighty manuals and sequestering yourself with the machine for a fortnight. In fact, it's not a do-it-yourself approach at all. Instead, you can get expert tech support through an online service that will both talk to you and work on your computer remotely.

The service is BluePhone. Tech support is their game. They hire experienced and credentialed computer technicians to run a remote help desk. Most help desks are corporate in-house services not available to individuals. BluePhone offers similar support to anyone who wants to subscribe. Once you're signed-up you have unlimited access and no problem is too trivial, no question too inane.

Telephone troubleshooting is a staple among help desks. In many cases, having an expert available to discuss a problem is all that is needed. Many problems that appear complex are just due to having made a wrong turn during installation or operation of some function. You could dig through the manuals and figure a lot of this stuff out yourself... if you had the time and patience. But you could also call someone who is more familiar with the issue and get back on track in minutes instead of hours or days.

Remote access takes telephone troubleshooting to another level. Instead of someone telling you what to do and you doing it and then reporting back what happened, a support tech can access your computer via your broadband Internet connection and actually run the system as if they were sitting right next to it. BluePhone uses Cisco WebEx remote access software to get in and troubleshoot your computer, with your permission of course.

What sort of problems can be resolved through online troubleshooting? Not serious hardware failures such as smoldering power supplies, sizzling monitors or grinding disk drives. That's where you need a local service shop, if not an cyber undertaker. What's handled by remote access or telephone consultation are software issues, network setups, and cleaning up after virus attacks or spyware invasions. If you don't quite know how to format a presentation or can't get software installed and working or the printer just sits there and won't print or one of your several computers refuses to access the Internet, then the help desk is the place for you. They're also good for things like getting music players to download tunes or calenders to sync between desktop computer and smartphone.

As it turns out, most problems aren't dire hardware failures. Indeed the majority of computers that head to the landfill or get recycled are working perfectly well. They're just too old to keep up with the rapid advances of technology. Most problems are the kind that can be resolved by an on site tech expert tickling the keyboard or by a remote technician doing the same thing.

If you think this sort of help would be of value to you, learn more about BluePhone online tech support. There is a single incident call option available, but you may well want to subscribe on an annual or monthly basis. That gives you unlimited support 24/7/365 for up to 3 computers and their peripherals. The subscription plans also include a 14 day free trial. Both PCs and Macs are supported, as well as Linux and Vista. Like you'd ever need help with Vista, right?