Showing posts with label tech support. Show all posts
Showing posts with label tech support. Show all posts

Wednesday, April 01, 2015

Time for IT and Users to Embrace Our IoT Overlords

By: John Shepler

The Internet of Things or IoT is the new golden child of technology. Hardly a tweet goes by that doesn’t have something to say about how everything from smart to dumb will be network connected in the near future. “We need standards,” cry the Internet architects. “We need bandwidth,” cry the app makers and industrial designers. Conventional wisdom is that we’re on the threshold of a technical renaissance. But conventional wisdom has paddled us up the creek before. Are there NO negative ramifications to the dawning Internet of Things?

Any Way We Can Blame This On Software?Can We See It Coming?
The big problem with things is that we’re inundated with them. Back in the 60’s, when I was a pup, we mock debated the horror that was the “population bomb”. It was calculated that without an immediate mandatory halt to human reproduction we’d soon be standing cheek to jowl on every square inch of desert and tundra.

A funny thing happened on the way to the 21st century. The population bomb never detonated. There are those who say this disaster has just been delayed, not avoided. Perhaps they’ll be proven right in the end. But, also, perhaps, we’ll never get that far. Something else will come along and solve the problem in a way we don’t anticipate.

So Many, Many Things to Consider
If you think the human population is out of control, consider the world of things. Try this little test to see for yourself. First, how many people live in your household? Good. Now, how many individual things live in that same household? Twice as many? Ha! Two orders of magnitude wouldn’t begin to account for even everything significant.

I’m not talking about things that connect to the Internet. I’m talking about things that are going to connect to the Internet. Today, it’s computers, phones, tablets, game consoles, TVs, security systems and maybe your thermostat. Tomorrow? Every appliance, without a doubt. How about every light, every door, every doorknob & lock, every bathroom fixture… yes, even that one… every vehicle, your HVAC system and anything commonly called “infrastructure.”

This is just the obvious stuff. You can find electronically enabled versions of what used to be mechanical devices in most hardware stores. The number is multiplying daily. What’s more, this is just the stuff consumers are aware of. How about business and industry? The same trends are apparent, but soon it will be every piece of office equipment and every machine tool. There won’t be anything at work that isn’t connected to the Internet.

"Hmmm. Has anyone seen my stapler?"
"Just ping it, Milton."

Scary Stuff To Think About
Don’t think that you, personally, are off the hook, either. The laptop computer, the tablet and the smartphone were just the start of it. Smart watches have arrived and you’ll be wearing one for sure. Who’s going to know what you are up to? Anyone who can access the data stream on the Internet. The company is going to buy you that expensive watch, but your boss is going to be getting its reports.

That funny “Google Glass?” Just the start. By the time we’re all done laughing about “glass holes,” that technology will be perfected and we’ll all have glasses or even contacts that augment reality. Think what you’ll be able to do? It sounds like that proverbial golden era of bionics for all, until you stop to consider what sights and sounds those little buggers will be passing along to those above who might not approve.

The baby boomer generation was horrified by the thought of “Big Brother” running everything. The millennials probably have nothing to fear from big brother. It’s little brother that is sneaking up us. You really think that all your things are going to keep their mouths shut? Are you kidding? You can’t even stop your nosey neighbor or backstabbing co-workers from blabbing everything they know for the pure pleasure of schadenfreude. You think you’ll have any control over the millions of silicon driven snoops that we’ll create to make our lives “easier”?

The End of IT Departments
All of this Internet connecting has the illusion of an IT cornucopia with guaranteed employment for anyone who can fathom a simple do-loop. Alas, that’s a temporary condition. You may have already noticed the migration from local data centers, off through the wilderness, to the great cloud that's somewhere, out there. What happens next when all those “things” get smart enough to take care of each other. What exactly will they need us for?

That’s the bright promise of Artificial Intelligence or AI. Anything can be smart. Most have limited abilities, but together they can be formidable. The thing that has spooked everybody has been robots. They look human, they act human, but they are machines… machines that might replace us if we don’t keep the upper hand.

What’s more likely and a lot scarier is a division of labor. You don’t need a humanoid robot with all the capabilities of a person. Not if you can divvy up the job so that each machine, each “thing”, can solve part of the problem. Pretty soon you have things making things (it’s called manufacturing), things taking care of things, and things figuring out where to go next. Most of the pieces are in place already. What’s been needed is a way for them all to coordinate. Welcome to the Internet of Things!

Users? Why Do We Need Users?
Now take this to its logical conclusion. Why is it that the things need people? Since the dawn of computing, everything has been done in support of the end users who owned the systems, provided the inputs and took advantage of the outputs. Those dumb machines were only tools that needed to be fashioned, given assignments, maintained and provided the energy to do their jobs. When the machines get smart, how long will they put up with this?

Remember, they are all going to talk with each other over the Internet soon. You won’t be able to keep them in the dark and isolated anymore. Every machine will have the capability multiplier of getting input and feedback from every other machine it needs. They’ll know it all in real time and likely faster than we do.

It all comes down to big data, automated manufacturing, real time sensing, data processing, physical control, distributed artificial intelligence and a means to communicate and coordinate, also known as the Internet of Things.

Is it any wonder that our current technical luminaries, such as Elon Musk, Stephen Hawking and Bill Gates, are warning us of a potential existential threat from the “things” we think are going to do all our work and make us rich? Their letter is reminiscent of the one that the leading physicists, including Albert Einstein, composed to President Roosevelt, warning of the dangers of atomic energy if it got loose in the form of a bomb. This time the warning is about a population bomb. Not the human population. It’s that vastly larger population of things that will soon be chatting wildly with each other… on the IoT.

Note: The humorous sticker about blaming software, along with many other items on the same theme, is available from the Gigapacket Zazzle store.



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Wednesday, June 20, 2012

Website Hosting Services A Bovine Beyond The Cow of Duty

Are you thinking of starting a website or moving the one you have now? Well, don’t just move it. Mooooovvve it right on over to FatCow, where their service is a bovine beyond what you’d expect in affordable web hosting services.

FatCow Plan for $3.67/mo. onlyYou might be thinking that something called FatCow would be kind of a cheesy organization. Not so. Unlike those traditional stodgy website hosts, this one doesn’t milk you for all you’re worth. You get great hosting services at rock bottom rates with no hidden fees and free instant setup. What’s more, FatCow is kind to the environment. They’re now powered by 100% wind energy.

Prices start at just $3.67 a month with a 30 day money-back guarantee. That includes a free domain name. It also includes unlimited disk space and bandwidth with unlimited POP mailboxes, MySQL Databases, and the number of domains you can host on your “One Fat Account.” Your domain name, website builder app, shopping cart and script barn are free. An SSL Secure Server is included and you have unlimited FTP users and sub-users.

Other ingredients in this beefy FatCow account include web analytics tools, FrontPage extensions, integrated Google Custom Search and Google Webmaster Tools, PHP 4 & 5 support, CGI directory, Python , a load-balanced platform Multi Gigabit connections to the internet, daily server backups, backup power and 24/7 facility monitoring.

Let’s take a closer look at the support you receive. The Moo Crew have all taken the Heifercratic Oath. They pledge to answer your call in under one minute, on average, every day. Their phone support is provided by highly trained friendly and courteous agents exclusively based in the United States. They won’t be cowed by any problem that arises. They’ll either resolve the issued when you call or set a firm deadline to follow up. They’ll even send you a follow-up survey to find any areas where they can improve the support experience. If you are unhappy, you can contact a Moo Crew investigator who will give you account credit if their sacred oath has been broken.

Do you have products that you need to move to market? FatCow includes a ShopSite online store in your account. You can accept credit cards or integrate your site with the PayPal Shopping Card. Other applications include WordPress for bloggers, Gallery2, php88, GBook, Joomla and poll, survey, and counter tools.

Your new site won’t be the only one out standing in the field, either. Free marketing features for your One Fat Account include $100 Google Adwords credit, $25 search credit on Yahoo! and Bing, Free Yellow Pages listing, $50 ad credit on Facebook and a free toll-free number to get customers to call you.

Did I mention that FatCow has moved on to greener pastures? They’ve purchased Renewal Energy Certificates (RECs) to offset the energy used in their server barn. That green energy all comes from natural breezes for a sweeter dairy air. Promote your support of going green with an eco-friendly site badge that will impress your environmentally conscious customers.

You are probably straining at the fence gate to see where you can get this udderly fantastic web hosting deal. No need to wait a second more. Get all the details and sign up for your Fat Cow Affordable E-Commerce Enabled Web Hosting Services right now.

Click to get more information and view sample videos.




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Wednesday, June 13, 2012

Dual Core, Quad Core, Up to 64 Core Managed Dedicated Servers

It’s no secret that the battle for higher processor speeds is over. After a decades of moving up the Megahertz clock speed ramp, things have leveled off at somewhere 2 and 3 GHz. So, is that it? The end to Moore’s law? Of course not. The quest for speed has simply shifted to a different approach. Instead of faster clocks, the throughput gains are now achieved with multiple cores and processors.

Liquid Web Fully Managed Web HostingThe good news is that there is more than enough processing power to be had. The better news is that you can get that processing at excellent prices including top quality support with managed dedicated servers.

The low end is dual core running on a single processor. From there, you can move up to quad core and HEXA core (6 cores). Not enough horsepower? OK, then it’s time to upgrade to a dual or quad processor dedicated server. Each processor has multiple cores, of course. That extends your server’s core count to 8, 16, 32 or 64 cores.

With that much processing power at your command, you’ll need a few other things to ensure that you get the most out of all those cores. Consider that an AMD Quad x 15 CORES 2.1 GHz Opteron 6272 system with a total of 64 cores has something like 134 GHz of composite processing power and you know that you’ll need both bandwidth and memory to keep the processors loaded.

DDR3 SDRAM ranges from 8 GB on up to 512 GB. SATA Disk Drives range from 500 GB single drives on up to 4x SAS RAID 10 spinning at 15,000 RPM or an 8 x SSD RAID 10 solid state drive. Additional storage arrays can be added up to 14x SAS Drives.

How about bandwidth? Pick either a Fast Ethernet (100 Mbps) or a Gigabit Ethernet (1,000 Mbps) uplink port and 10,000 GB or 12,000 GB of monthly transfer, or an unmetered port with bandwidth ranging from 10 Mbps on up to 100 Mbps.

Who offers these high performance dedicated server options with 100% uptime guarantee and outstanding support? It’s Liquid Web, a managed hosting company with multiple data centers serving over 20,000 clients in over 120 countries for the last 15 years. Their 200+ on-site staff members offer something called “heroic support.” It comes in three levels, fully managed, core managed and self-managed, depending on how much help you need and want.

All Heroic Support options feature 24x7x365 phone, email and live chat support, tier/level 3 technicians, the highest grade, on the site at all times, system level health monitoring, graphing, level monitoring alerts and notification, with a 100% uptime SLA on the fully managed hardware and network infrastructure.

The core managed option adds full installation and support of the core software package, with system updates and patches, security enhancements, full web server support, proactive response and restoration of monitoring events, all with a 30 minute initial response time guarantee.

Fully managed support adds virus and spam protection, full control panel support, updates and patches, external migrations and best effort third party application support.

Do you need higher performance servers to handle your demanding applications? Are you less than impressed with the support you receive now? Are you paying far more than you need to for the resources that you require? If so you may be a perfect candidate for Liquid Web traditional, VPS, cloud or managed dedicated server solutions. Check out their extensive range of services and that unique “Heroic Support.”

Click to get more information and view sample videos.




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Thursday, May 28, 2009

Have Your Computer Repaired Online

Is your computer acting wonky? There's no smoke or obvious grinding noises. Yet things don't run very well. Software is sluggish, the printer acts like it never met the PC, and the kid's notebook won't connect to the network. You could take it in somewhere, but who's got time for that? Besides, who can be without their trusty PC for a week or two? The withdrawal pains would be debilitating. Isn't there another answer?

Indeed there is. It doesn't involve buying a bunch of expensive and weighty manuals and sequestering yourself with the machine for a fortnight. In fact, it's not a do-it-yourself approach at all. Instead, you can get expert tech support through an online service that will both talk to you and work on your computer remotely.

The service is BluePhone. Tech support is their game. They hire experienced and credentialed computer technicians to run a remote help desk. Most help desks are corporate in-house services not available to individuals. BluePhone offers similar support to anyone who wants to subscribe. Once you're signed-up you have unlimited access and no problem is too trivial, no question too inane.

Telephone troubleshooting is a staple among help desks. In many cases, having an expert available to discuss a problem is all that is needed. Many problems that appear complex are just due to having made a wrong turn during installation or operation of some function. You could dig through the manuals and figure a lot of this stuff out yourself... if you had the time and patience. But you could also call someone who is more familiar with the issue and get back on track in minutes instead of hours or days.

Remote access takes telephone troubleshooting to another level. Instead of someone telling you what to do and you doing it and then reporting back what happened, a support tech can access your computer via your broadband Internet connection and actually run the system as if they were sitting right next to it. BluePhone uses Cisco WebEx remote access software to get in and troubleshoot your computer, with your permission of course.

What sort of problems can be resolved through online troubleshooting? Not serious hardware failures such as smoldering power supplies, sizzling monitors or grinding disk drives. That's where you need a local service shop, if not an cyber undertaker. What's handled by remote access or telephone consultation are software issues, network setups, and cleaning up after virus attacks or spyware invasions. If you don't quite know how to format a presentation or can't get software installed and working or the printer just sits there and won't print or one of your several computers refuses to access the Internet, then the help desk is the place for you. They're also good for things like getting music players to download tunes or calenders to sync between desktop computer and smartphone.

As it turns out, most problems aren't dire hardware failures. Indeed the majority of computers that head to the landfill or get recycled are working perfectly well. They're just too old to keep up with the rapid advances of technology. Most problems are the kind that can be resolved by an on site tech expert tickling the keyboard or by a remote technician doing the same thing.

If you think this sort of help would be of value to you, learn more about BluePhone online tech support. There is a single incident call option available, but you may well want to subscribe on an annual or monthly basis. That gives you unlimited support 24/7/365 for up to 3 computers and their peripherals. The subscription plans also include a 14 day free trial. Both PCs and Macs are supported, as well as Linux and Vista. Like you'd ever need help with Vista, right?



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