Are T1 Lines Obsolete?

By: John Shepler

Have you been using a T1 line for years, perhaps decades? Yes, they’ve been around that long. At the dawn of the Internet, a T1 line offered business a solid, reliable, high bandwidth connection that made dial-up phone line modems look glacially slow. Nowadays similarly priced bandwidth options make those venerable T1 lines seem equally pokey. So, are T1 lines still a good business solution or in their twilight years?

The T1 Story
T1 lines are a product of Bell Labs, which created them to serve the telephone industry. The idea was to replace 24 analog phone lines with two pair that carried a digital multiplex of all the phone calls. There were two advantages, It saved copper wiring and reduced background noise. That was especially true for long distance calls that used analog multiplexing to send multiple calls over a single line. If you remember the switchover from analog to digital toll calls, it seemed almost eerie to no longer hear hiss and garbled conversations during your phone conversations.

T1 lines got a an additional use when they were released to business for Internet access. A protocol conversion interface on each end took care of the translation between synchronized phone channels and Ethernet packets. Businesses only knew they had a highly reliable 1.5 Mbps always-on Internet connection. In the late 1990’s and into the first decade of the 2000’s, that 1.5 Mbps was speedy bandwidth.

A variation of T1 lines, called ISDN PRI, still used T1 for multiple phone lines to corporate PBX phone systems. T1 has been a mainstay of phone and FAX communications for businesses since.

The T1 Twilight Years
Two factors are driving T1 lines into retirement. The first is the need for much higher bandwidths. You might have increased your bandwidth in 1.5 Mbps increments by bonding additional T1 lines to make one larger pipe. There is no economy of scale. Three T1s cost three times the price of one line. It's also hard to get above 10 Mbps with this approach.

Today, we think in terms of hundreds of Mbps and 1 to 100 Gbps as the right level of broadband to support cloud services. That means fiber optic rather than copper based line services. T1 is relegated to smaller business applications such as credit card verification, security alarms, multi-line phone systems and email service. Even so, with the increasing availability of fixed wireless access and fiber optic service, prices on the newer technologies are coming down and T1 isn’t becoming more affordable.

The second factor is the local telephone companies that own the twisted pair copper connections needed to bring in T1 lines. The telcos themselves are switching out copper in favor of fiber and chosing to abandon their copper assets. In some larger cities, copper lines are pulled out of conduits so that fiber cables can take their place.

Even smaller businesses are shunning older telco tech such as DSL and T1 in favor of very low cost broadband and telephone from their Cable providers. The newer DOCSIS modems can support gigabit level broadband delivered over traditional coaxial cable.

Are T1 Lines Still Used?
In some areas T1 lines are still being sold and provisioned. They can be especially valuable in rural areas where fiber, cellular and cable services haven’t yet reached. Some businesses may choose to keep their existing phone systems and FAX machines which are supported by the T1 protocol. A T1 line for these applications and fiber or cable for broadband can make a nice combined solution.

The issue is how long T1 service will still be offered. It’s really a question of time. At some point you may find that new T1 lines can’t be ordered and eventually you may get a letter saying that your T1 service will not be renewed. At that point there is no choice but to move on. Cellular 4G LTE modems designed for business can take over many T1 functions where available. Most companies will be switching to fiber optic connections and cloud based phone and FAX solutions.

What is Best For Your Company?
Business grade fiber optic services are now priced much lower on a per Mbps basis than T1, DS3 and other legacy telco services. Fixed wireless using 4G LTE or 5G can be installed quickly and offer higher bandwidths. Gigabit cable broadband is also a great option for many applications. Find out now what bandwidth services are available for your business location so you can make the best decision for your needs.

Telephone Trunks for Call Centers

By: John Shepler

All businesses need telephone lines of some sort. Independent professionals may rely on a smartphone for wireless communication, but businesses with offices or stores open to the public or with two or more employees almost always have some sort of landline installed. Let’s take a look at the analog and digital options available and the advantage of installing telephone trunk lines to increase capacity and reduce cost.


Plain Old Analog
Analog phone lines are the legacy technology of the phone companies going back over a century. You’ll hear them described as POTS or Plain Old Telephone Service. POTS lines are well established, highly reliable and engineered for high voice quality on both local and toll calls. Standard phones, including desk sets and cordless phones with multiple handsets, are analog phones and plug directly into analog business phone lines.

Broadband Phone
The digital solution for a single phone line is a broadband Internet connection shared with the computers. This option is usually chosen for its low cost, but voice quality can degrade and certain applications, like FAX machines and alarm systems, may not function correctly.

Adding More Lines
What about the vast majority of businesses with more than one phone line, especially those with an in-house contact center or specializing as a call center? Small operations sill rely on analog phone lines. You can add analog lines one at a time and plug them into your key telephone system or PBX switching system. Each outside line has its own phone number.

How Costs Add Up
Adding analog phone lines incrementally as you need them works well until you get more than half a dozen to a dozen separate lines. There are no technical issues, but costs mount up. Two lines cost twice as much as one line. Six lines cost six times as much. There is no economy of scale as these are independent lines.

How Trunking Saves
The strategy for reducing costs while maintaining voice quality and reliability is called trunking. Trunking simply means combining multiple lines to create a single trunk line with the same capacity. Trunking was invented by the telephone industry to transport dozens or even thousands of phone conversations efficiently from switching office to switching office. Originally, this was done with analog technology called carrier telephony. In recent decades, it’s all gone digital from office to office, leaving analog POTS lines only for that last mile connection between the telco office and the customer’s premises.

T1 Telephone Trunks
The first digital trunk line that was introduced by the phone industry for business users was the T1 telephone line. Yes, this is the same T1 technology that you may be using for point to point or dedicated Internet access. The difference is that the T1 line is divided or “channelized” into 24 separate segments or time slots. Each channel can transport one two-way telephone conversation and is the equivalent of an analog POTS line. You can use an appliance called a channel bank to convert between analog phone and the T1 line. Most in-house PBX phone systems have the necessary interface to do this or it can be added easily with a plug-in card.

Cost Advantage of T1
The big advantage of T1 trunks is that they become cost competitive with multiple POTS lines when you get over 6 to 10 outside lines. If you need more than a dozen phone lines for your desks or a call center operation, T1 is the lower cost option. Multiple T1 lines can be added to provide blocks of 24 outside lines incrementally.

ISDN PRI Improves on T1
A newer version of the T1 line is called ISDN PRI or Primary Rate interface. It uses the same T1 line but reserves one channel for signaling and switching. The other 23 channels are available as separate phone lines. ISDN PRI is popular with call centers because it provides faster call setup and teardown than the older T1 telephone lines. It also offers digital data ,such as Caller ID, that is not generally available on just T1 trunks. Like T1, though, multiple ISDN PRI trunks can be installed to provide as many outside lines as needed. Cost is competitive with T1 and most PBX systems come with the PRI interface already installed.

SIP Trunking, The Emerging Standard
While ISDN PRI is now the standard in commercial telephone trunking technology, an even newer technology is available to better support enterprise VoIP telephone systems. This is called SIP trunking. SIP is the switching protocol used by IP telephones and VoIP phone systems.

SIP vs T1
SIP trunks are also digital, but differ from T1 lines in that they are based on packet switching rather than time division channelization. Packet switching is the heart of all Ethernet networks that support computing. What companies are doing is replacing their old analog telephones with IP phones that connect to the same network as the computers. SIP trunks extend this connection out to the service provider for multiple telephone lines or a combination of voice and data.

Private Lines vs The Internet
Note that high performance SIP trunks are private lines between the user and the carrier and do not suffer from the vagaries of Internet broadband phone. SIP trunks often have the ability to also supply Internet service, but the telephone packets have priority to maintain high voice quality. SIP trunking is becoming popular for call center operations as companies replace their old PBX systems with newer IP PBX systems or choose to outsource the switching function to the cloud.

How to Choose
Which type of telephone trunking arrangement is optimum for your organization? Get some expert advice on the tradeoffs and competitive pricing from multiple carriers serving your location. Call now toll free (888) 848-8749 or enter your inquiry at Telexplainer.net

VoIP Compatible High Speed Internet

Voice over IP (VoIP) technology is attracting more and more business users all the time. There are big advantages over traditional Plain Old Telephone Service (POTS) in features and cost savings. The big issue is what to do with the outside phone lines.

Why is this even a question? It’s because the century old public telephone system has been based on analog transmissions over twisted pair copper wiring. Many smaller companies still have multiple analog business lines connected directly to their phones or to Key Telephone systems or in-house PBX systems. Others who are big enough to need at least a half-dozen outside lines have moved to digital transmission via ISDN PRI, also called T1 PRI.

So, if PRI is digital then what’s the issue with VoIP?

Well, there’s digital and there’s digital. PRI telephone trunks are actually digital replications of the old analog lines. Each PRI consists of 23 channels that each carry one digitized phone conversation. One other channel is used for switching and data, like Caller ID. Those 23 PRI “B” channels are strung together end to end for transmission. Each channel is 8 bits wide and sampled 8,000 times a second. At the far end, the channels are separated and converted back to analog phone signals.

Note that nowhere here is any mention of packets. You know that computer networks all communicate using standardized packets of information. Each packet has both address and data bits. This allows switches and routers to get them from wherever they originate to wherever they are intended.

TDM (Time Division Multiplexed) lines, such as PRI, use channels instead of packets. The switching function is provided by the central office switch. When a phone call is in process, there is a direct electrical connection between the two callers. That connection is set up at the beginning of the call and torn down when the call is over.

If you are thinking that PRI service isn’t really compatible with VoIP, you’d be partially right. It’s really a conversion process between your office phone system that might be VoIP and the Public Switched Telephone Network (PSTN) that is still analog and TDM based. What VoIP really needs is a telephone line that is compatible with packet switched technology.

The first obvious option is to use the Internet to connect you with your VoIP phone service provider. After all, the Internet is readily available, relatively inexpensive to access, and packet based. Remember that Internet Protocol (IP) is the basis of VoIP.

What gets missed is that there is a big difference in the technology that includes Internet Protocol and the actual performance of the public Internet itself. One issue is that the Internet is open to anyone to do pretty much anything they want on it. There is no traffic manager ensuring that each user gets adequate resources for their particular application. There is a pool of resources and it’s first packet come, first served. Your voice packets may be competing with users backing up their files to the cloud, accessing ecommerce websites or downloading HD videos. If there is enough low latency bandwidth for everyone, then no problem. If the pipes get clogged up like rush hour on the Interstate, then you get what you get.

That can be a big problem for sensitive packet streams such as VoIP calls. Network congestion can cause dropped packets that distort the voice, delay some packets so they arrive out of sequence and are discarded, or impose a noticeable delay that makes two-way conversations difficult.

You can improve your chances of getting decent VoIP voice quality by using dedicated instead of shared bandwidth for your connection. That means Ethernet over Copper or T1 lines instead of cable broadband or DSL. You can also impose QoS (Quality of Service) through your own router so that at least your VoIP conversations aren’t competing with computer file transfers in your own office.

A better idea, although a bit pricier, is to use a dedicated private line called a SIP trunk between your network and your service provider. QoS is maintained by the service provider from end to end. As long as you have enough bandwidth to support all the calls you want to make, everything should work beautifully all the time. SIP trunks can be set up to provide you with both telephone service and broadband Internet access. This is done by dividing up the trunk so that phone calls and Internet are kept completely separate.

Are you considering a change to your business phone system because you are dissatisfied with how it works or are looking to add features or reduce costs? Investigate enterprise VoIP and hosted PBX solutions with SIP Trunks as a better approach for your company.

Converting From Regular Phone Lines to T1

Business has been good. Your small office has turned into a much bigger area as more people have joined the team. You may have the physical space to be at your most productive, but your phone service is cramping your style. Either there just aren't enough lines to go around or your telecom closet is a rats nets of phone lines and channel banks, as phone lines have accumulated over the years. Plus, look at the size of that monthly phone bill. Line service alone is costs you a fortune. Isn't there a better way?

You bet there is. Analog phone service is perfect for the one person office, the two line business phone, or the small key telephone system with 4 to 6 lines on separate buttons. But once your operation is big enough to move to an in-house PBX phone system or you need both telephone service and broadband Internet access, It's time to move up to a T1 line.

What's special about T1 phone lines? T1 is a proven digital technology developed by the phone companies to carry multiple telephone calls on a single trunk line. T1 lines use the same twisted pair copper wiring as analog phone lines, but they only need two pair to transport up to 24 separate telephone conversations. Each channel of a T1 line carries a single phone call.

Think of T1 telephone service as a way to consolidate many separate outside lines into a single line that plugs right into the T1 interface on your PBX system. Most PBX and IP PBX systems come with this capability. If you have an older system, you might need a plug-in card or a separate channel bank to provide the needed interface.

So, what do you gain by upgrading to T1 phone service? If you're running a dozen or more lines, you are almost sure to save money by consolidating all of them on a T1 line. T1 prices have come down so much in recent years, that you might only need 6 to 10 lines to see a savings.

A variation of T1 service called ISDN PRI or Primary Rate Interface gives you up to 23 phone lines on a single T1 line plus the ability to have Caller ID for your phone system. You can also have your T1 channels set up as any combination of inbound, outbound, local and long distance telephone service. Need toll free numbers? Have them included with your line service.

Smaller businesses that only need 6 to 12 phone lines plus broadband Internet access will be interested in Integrated T1 service. As the name suggests, Integrated T1 uses a single T1 line to carry both traditional phone service plus Internet service. Generally, these lines are dynamic so that any bandwidth not needed for phone calls is automatically assigned to broadband speed. Integrated T1 service can be a cost savings over separate phone lines and broadband connections. Plus it is highly reliable for both telephone and Internet service.

What does it take to convert from regular phone lines to T1? Very little effort on your part. In a few minutes, you can enter an online T1 service inquiry and get pricing for your location. If you need help deciding or want to hear about all the options available, one of our expert consultants will be happy to give you a call.