Showing posts with label cross connects. Show all posts
Showing posts with label cross connects. Show all posts

Thursday, December 01, 2011

Cloud Connection Centers Go Beyond Colocation

Companies considering a relocation of their IT assets from local data centers to colocation facilities have a new option to consider. It’s the Telx Cloud Connection Centers. Let’s have a look at what you can get in a cloud connection center that is above and beyond traditional colocation or carrier hotel services.

Telx Cloud Connection Centers offer traditional colo services and more...Traditional colocation offers cost savings and service enhancements based on economy of scale. The idea is that one larger environmentally controlled, highly secure and well connected data center is more efficient than hundreds or thousands of stand alone private data centers that have to meet the same requirements. This certainly makes sense. A server in your rack may be the same as the server in the colo rack, except they host hundreds or thousands of them. The backup generators at the colocation center aren’t hundreds or thousands of times larger or more expensive than the one you have in its own building out back. Nor is the fire suppression equipment, HVAC, or 24/7 staffing.

The other advantage that you find in colocation centers is connectivity. There is no way that multiple carriers are going to move into your company just to give you the option of connecting with them. They do just that at the colo. Carriers love to set up shop in colocation centers because they know that there are plenty of potential customers needing high bandwidth WAN connections. Once established, all that is needed is a simple cross connect to connect users and carriers.

In itself, this is a good reason for you to move to a colocation center. Even if you are perfectly happy with your infrastructure and technical staffing costs, how easy is it to get bandwidth? Well located business have many options to choose from. Companies that have built off the beaten path may find that fiber optic services are hard to come by or very expensive to bring in. There’s a strategic advantage in moving your high performance servers and bandwidth demanding public facing applications to a colocation facility. You can then use more modest bandwidth to communicate with your server farm.

Telx takes this to the next level with their Cloud Connection Centers. Telx is a major player in colocation services and carrier connectivity. This year, they’ve started offering a new service called cloudXchange that is a global community of providers and users of cloud services. Members colocate within the Telx facilities. Telx provides the cross connects and other interconnections to link users and providers.

Isn’t the whole idea of the cloud that it is “somewhere, out there” and you save money by buying cloud services on pay as you go basis instead of managing your own equipment? For smaller companies, especially those who don’t want to deal with technicalities, that’s a model that works. Larger organizations have found problems with this simplistic model. A big problem is latency and bandwidth in connection to the cloud. Other issues include the need for private as well as public clouds to ensure security and performance while reducing costs.

The whole movement to the cloud has become so important that Telx has rebranded their 15 colocation and connection centers as Cloud Connection Centers. Within those centers, you have easy access to cloud computing, storage and Software as a Service (SaaS) resources. You have an almost infinite array of options from running your own equipment to completely outsourcing to cloud vendors and any mix in-between.

How strong is this trend to everything in the cloud? Strong enough that Telx is breaking ground on a brand new 215,000 square foot data center in Clifton, N.J. to complement their existing Clifton facility and their New York City center at 60 Hudson St. A private fiber ring will connect 60 Hudson and Clifton to minimize latency.

Are you in the midst of doing private vs public vs hybrid cloud tradeoffs against traditional colocation and operating your own private data center? This would be a good time to explore additional options offered at a Cloud Connection Center to complete your cost/benefit analysis.

Click to check pricing and features or get support from a Telarus product specialist.




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Thursday, June 24, 2010

USA Digital Offers Comprehensive Call Center Services

Call centers and company contact centers have special requirements for the high volume telephony services they use. USA Digital serves this market with a suite of high performance cost effective telecom services.

Find cost savings on call center telecom services. Click to find.USA Digital Communications Inc., often called USA Digital for short, is a licensed, certified carrier in all 50 states. Since founding in 1991, their business has been known for rapid growth and customer retention. Wouldn’t a lot of companies like to claim that? The secret to USA Digital’s success may be summed up as excellent customer service combined with an extensive range of services to support both voice and data needs.

Call center operations are a special focus for USA Digital. It starts with digital line services from T1 through OC12. T1 is a popular service and provided by many carriers. However, not all of those T1 services are optimized for cost on high volume calling. For instance, USA Digital offers initial six second billing minimum. That’s typical in the industry. But then USA Digital billing switches to one second increments. That alone can save you 30% in the cost of the minutes you use.

Another big saver is 4 digit versus 2 digit rounding. Those decimal points might seem arcane, but in high volume calling minor fractions of a second add up to big money. That’s especially true if 4 digital rounding is combined with low dedicated interstate rates on T1 service.

USA Digital has a service team experienced in provisioning voice lines, PRI’s, CO meet-point circuits, cross connects and SS7 links. That same experience is applied as you move up the circuit class to DS3 (T3) trunks and into the fiber optic services from OC3 to OC12. These OCx connections are truly business carrier class services needed by the largest call center operations and requiring the highest levels of expertise for support. An OC3 gives you the capacity of about 3 DS3’s and OC12 is the bandwidth of 4 OC3’s or 12 DS3’s. USA Digital can deliver OC3s in the form of 3 DS3’s that may be separated into individual T1 services.

In addition to bandwidth, dedicated outbound services are a specialty of USA Digital. They offer FTC telemarketing sale rule and do not call services to make sure you are in compliance with government regulations for outbound call centers. Their do not call services are capable of blocking 100% of calls registered to both state and national do-not-call lists. In addition, USA Digital provides customized Caller ID Service so that you can communicate appropriate caller information over your service lines.

USA Digital’s services are appropriate for in-house customer service contact centers up through major independent call centers and carriers, including ILEC, CLEC and wireless. Beyond traditional switched circuit voice trunks, they also support VoIP (SIP, H3223), point to point dedicated lines, and MPLS networks for linking multiple business locations.

Can you benefit from business telecom services like these? If so, you’ll want to get customized telecom service pricing and consultation for USA Digital and other competitive service providers as soon as possible. You could be looking a major cost savings.

Click to check pricing and features or get support from a Telarus product specialist.




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