On Ramps That Improve Cloud Performance

By: John Shepler

IT infrastructure is now key to your business. It’s a lot more than a few servers in a closet down the hall these days. Chances are that you are using Software as a Service (SaaS) running on popular public clouds like Amazon Web Services (AWS) or Microsoft Azure plus your own private data center. What once was an easy interconnect to everything on a company LAN is now a worrying mix of local and remote connections. Are you stuck with performance that varies constantly and nightmares of security breaches, or is there a much better solution?

Weak Links In The Chain
When equipment or services are remotely located, the first thing everybody thinks of is connecting through the Internet. Broadband is readily available nearly everywhere and very reasonably priced. This is especially true if you just connect through a Cable broadband service. Reliability of HFC (Hybrid Fiber Cable) networks has gotten very good and prices are as low as you’ll find.

The massive adoption of consumer broadband is what has kept prices low even for business broadband. The tradeoff is that you are sharing that connection with dozens or even hundreds of other users. You can’t see them, but you can feel the effect as the Internet speeds up and slows down.

Dedicated Access Improves Performance
The Internet is an amazing data superhighway, but the on and off ramps are where a lot of the congestion is. A good solution is get a private ramp, called Dedicated Internet Access or DIA, between you and your Internet service provider. This is most likely a fiber Ethernet connection but could be Fixed Wireless as long as the path you are using is dedicated for your use only.

Why Not All Private Access?
The next step up is a completely private line from your local network to your cloud service provider. Once again, this would be a fiber optic Ethernet running 100 Mbps to 100 Gbps with guaranteed performance. This is like having your own highway with no traffic other than your company data. It’s the closest thing to a LAN that stretches across the country to include your cloud services.

The drawback to dedicated private lines is the cost, as you might suspect. There is no one else sharing the pipe, so there is no one else helping to pay for it. You have all the bandwidth and the security of a walled-off connection, but you have all the costs too.

An intermediate solution that maintains connection performance and offers high security over long distances is the MPLS network with dedicated access lines. The MPLS or Multi-Protocol Label Switching network is a private Wide Area Network with costs that are shared among many subscribers, but with performance guarantees instead of the “best effort” you get on the Internet. Security is better than the Internet because the network uses a proprietary label switching protocol and not the easier to hack TCP/IP.

Move Next Door To Really Improve Performance
Remember how easily it was to get all the network performance you needed when everything was in the same building and all you needed was runs of Ethernet cabling? You can replicate that by choosing to move your equipment to a colocation center that also houses your software service providers or has dedicated cloud on-ramps.

This is an example of a hybrid cloud. Your servers and storage are in racks in the colo building that supplies power and cooling. It also has direct cable or fiber connections to service providers housed in the same building. Other direct connections go to points of presence for large public cloud services that are located in multiple data centers around the world. By accessing one of these cloud on-ramps you avoid the vagaries of the Internet and connect your private cloud to their public cloud to create the hybrid cloud arrangement.

Of course, this can be expanded to include multiple services providers as long as they have a physical presence or on-ramps available in the data center. Connect to as many as make sense to create a multi-cloud that give you all the services you need. The connection to your business is then through a dedicated private line or Dedicated Internet Access from your colocated equipment back to your offices. This is considerably more cost effective than having many dedicated private lines to widely scattered service providers.

Do you need higher performance than your current connections can provide or have a requirement to interconnect multiple service providers? If so, find out what mix of dedicated, dedicated access and cloud on-ramps would work best for your company.

SD-WAN is Your Super LAN

By: John Shepler

Are you caught in the great cloud migration? You can almost hear the giant sucking sound of racks and servers being vacuumed up and sent packing to remote data centers. OK, that’s a little dramatic. Even so, the trend of moving more and more telecom and IT functions from in-house to cloud providers is clear. The problem is how to reconnect over vast distances as efficiently as you could with a few hundred feet of Cat6 cable.

The New Internet is SO Much Bigger
The Internet we became comfortable with starting in the mid 90’s is an electronic text messaging system and distributed library of text and images, accessible from anywhere. That has been expanded, of course, to include video content and e-commerce. Even with 20 years of improvements, the traditional Internet experience hasn’t changed that much. You still access what you want through an email client or Web browser. It’s the next morphing of the Internet that makes it so much more comprehensive. This is the expansion of Internet functions to include remote applications and their associated databases, and unified communications in place of the venerable office phone.

The Cloud is a Huge Data Center… But You Can’t See It
There’s really nothing magical or even spooky about “the cloud”. It’s just a metaphor for an enormous data center well beyond your line of sight. Inside the cloud are probably servers, storage drives, routers, switches and miles of cable similar to what you used to have. It’s just the scale that is so jaw dropping. The cost savings that is driving this change of IT operations is due to the multi-tenant nature of clouds. You and a hundred or a thousand of your best friends and total strangers are sharing the same facilities and divvying up the costs.

Where the Internet Goes Horribly Wrong
What we’ll call the legacy Internet is a network of incrementally increasing speed. It mirrors the evolution of the PC. How much have we shelled out over the years to get higher and higher MHz processors, then more and more cores, Kilobytes… Megabytes… and now Gigabytes of RAM, and similar storage capacity that is now in the Terabytes? Similarly, Internet access has gone from a few Kbps dial-up to X.25 connections to DSL, T1 lines, DS3, Cable Broadband, SONET Fiber Optics and now Gigabit Ethernet, 10 GigE and even 100 GigE. You may need some or all of this capacity to support your growing functions in the cloud, but can you afford it?

The problem with your traditional Internet access is that it evolved in parallel with the traditional Internet services. What’s happened with this cloud paradigm is that there has been a step-change in functionality without a corresponding step-change in connectivity. If you try and move your phones to hosted PBX and your applications to Software as a Service over the same old Internet connection, you can find yourself with an office that hardly functions at all. Voice communications are choppy and even dropped. Video tears up and stops. Your apps still work, but it seems to take forever to get a response from the system. Worst case, you could rue the day you ever tried to save a buck with all this new technology.

Can You Put Humpty Dumpty Back Together Again?
It IS possible to get back to the time where everything worked seamlessly and the systems were invisible to everyone using them. Employees want appliances to do their jobs, not finicky tech that may or may give the same result twice in a row. For that to happen, you need to make what’s going on in the cloud act like it’s located right now the hall and not thousands of miles away. What that takes is more appropriate connectivity.

The Internet is a two-edged sword. It’s attractiveness comes from being able to connect anywhere to anywhere, anytime, at dirt-cheap prices compared to private telecom lines and networks. The downside is that it is a public resource where everybody and everything is moving around in one big swarm. You can get clogs where it all moves at a snail’s pace. Some of the information just mysteriously disappears. How you are getting from point A to point B is a mystery and the routing changes by the minute for no discernible reason. That’s OK if you are just looking something up in Wikipedia or buying some parts from a wholesaler. The system was designed to work accurately as long as you can be a little flexible on how fast things run. It’s real time functions like telephone, video conferencing and interactive apps that can’t take the variability in performance without choking.

This is why a lot of the bigger companies have gone to direct cloud access using private point to point connections like Fast Carrier Ethernet or GigE fiber. These lines provide the closest you can get to what you had on your local network. Traditional Internet access is handled by a separate connection that is a lot less expensive for uses that are a lot less demanding.

SD-WAN To The Rescue
A new approach to handling the Internet has appeared in the last few years to improve the performance of broadband connections so they can work with the new cloud applications but not break the bank. It’s a clever mash-up of connectivity that takes advantage of the fact that no two connections over the Internet are likely to experience the same problems at exactly the same time. One broadband service may vary all over the place with speed, latency, jitter and packet loss. Combine several diverse connections and an electronic traffic cop and you’ll have one much, much better service. The cost of two or three cheap wireline, wireless, Cable or satellite services can be a LOT less expensive than a single dedicated line service, but give you nearly the same experience.

What’s happening in the Software Defined Wide Area Network, as it’s called, is that each path through the Internet is monitored constantly as to how it is performing. When the next packet enters the network, the system decides right there and then which path to use. The next packet in line may go the same way, or it might get routed on a different connection if that one is better at that particular instant. There’s a lot of decision making going on in this SD-WAN, but it is invisible to you. You’ve got one connection from your local network, just like you did before.

Are you dissatisfied with using the Internet to support your business, but can’t cope with the eye-popping cost of a dedicated fiber line? Perhaps an SD-WAN approach could give you the performance you really need at a fraction of the cost. Get pricing and learn more about how SD-WAN can make the cloud work so much better.

Why Such a Stampede to The Cloud?

You can hardly turn around these days without hearing something about “the cloud.” Is it true that there is a mass migration under way from local data centers to cloud service companies? For those who make the move, why are they doing it and what do they hope to achieve?

The Cloud You Don’t Know
Cloud storage is the big app that’s getting all the press, but unlimited server capacity is also a strong draw. One application that you may not be thinking of is Hosted PBX or Hosted VoIP. This is a replacement for your in-house telephone system. Yes, you still have phones, but they plug into your data network rather than their own telephone wiring. There is no switching system in-house. That’s in the cloud.

Why Hosted PBX?
You get rid of all the headaches associated with buying and maintaining the in-house system, including all of those moves, adds and changes. Plus, you pay only for what you need. Add phones as you need them and pay by the month for each one in service. Don’t need them anymore due to downsizing or change of business direction? Get rid of ‘em. Some providers will even give you the phones so you don’t have to buy them yourself. It’s a pretty sweet deal.

How can the cloud help your business?
Get the latest on competitive cloud services available for your business operations.

Will 2013 Be Your Year of the Cloud?

Cloud computing has been the hot topic of 2012. There are more vendors with more solutions than ever before. You no longer need the power of a super computer to justify using cloud services. The evolution of the cloud has progressed to the point where even commonly used resources may make more sense hosted remotely than in-house. So, is 2013 the year that you make the move to the cloud?

For many companies, that answer will be a resounding “Yes.” It’s a matter of economics, support and access. Doing everything yourself has the lure of being totally in control of your destiny. In return, you have to come up with the capital investment in new equipment, the staff to run everything and the ongoing cost of maintenance. Often, that means giving up the ability to respond quickly to a changing business environment. It’s just too expensive to have personnel and equipment on standby, “just in case.”

Another strong selling point of many cloud providers is that they can afford to keep with the very latest technology trends. You may have to wait until your equipment is fully depreciated or until you can come up with the funding in order to get all the latest features available on the newest models of equipment. Hotly competing cloud companies have no choice but to stay at the cutting edge of technology or risk being put out of business by other more nimble providers.

Disaster recovery can be much easier with a cloud-based system. The cloud operator builds in the necessary redundancies, including geographical diversity so that no single event can knock out the whole system. All you need is access. That’s a lot easier to come by than having to reorder an entire data center’s worth of equipment and software and getting it up and running. Even with remote or cloud backup, it can take days or weeks to fully download and restore your business database. With everything in the cloud, the data is online at all times and unaffected by situations that cut off your connectivity or destroy your local offices.

Some companies have unusually high bandwidth requirements. Content providers who stream video over the Internet or provide programming to Internet Service Providers require massive amounts of bandwidth. It’s not uncommon to need 1 Gbps, 10 Gbps or even 40 Gbps to support live streaming of multiple HD video programs. That kind of bandwidth is readily available in cloud data centers, but might not be available locally. You may be faced with moving your operation in order to get the fiber optic connections you need to conduct business. If your servers are in the cloud with high speed connections it takes the pressure off the line speed requirements from your office to the cloud.

What’s available now in the cloud? It’s pretty much everything you need to run a small, medium or large scale business. Virtual servers with virtual storage give you all the computing power and disk space that you’ll ever need. You can ramp these resources up and down using a desktop control panel in real time. This is Infrastructure as a Service (IaaS).

Along with the infrastructure, you are going to need software. Software as a Service (SaaS) complements IaaS so that you pay by the month by usage for all your software and hardware. A related component, Platform as a Service (PaaS) is the cloud version of a development system where you get things customized and working. You only buy this as you need to do development. Security as a Service is a add-on feature that protects your network from intrusion. Once again, it is running from within the cloud.

Even the telephone system has a cloud equivalent. This is called Hosted PBX or Hosted VoIP. The switching system and connection to the public telephone network is all done by the cloud service provider. You install SIP telephones that connect to your network and use a special line called a SIP trunk to connect with the provider. You no longer need to buy and maintain an in-house PBX. Some vendors will even include free SIP phones with your service.

Have you been watching cloud developments but hesitant to get involved? This is a great time to get competitive prices and features on cloud computing and communications appropriate for your size business. If you like the answers, you can easily sign up for service and enjoy the new features and cost savings for all of 2013.

Why Cloud Data Centers Are Multiplying

You’ve probably noticed that there are a lot more offers for cloud based services than there were even a year ago. It seems like nearly everyone in the telecom and IT services space has a new cloud offering. Some offers are only new for a few days or weeks before being replaced with an even better offer. Have you wondered what’s driving this frenzy and how it’s all being implemented behind the scenes?

There are two big pieces to implementing cloud computing services. The first is a robust data center that is sized to hold all of the equipment anticipated, and supported by an ecosystem of cooling, backup power and security. The second is connectivity. If you don’t have a reliable way to deliver your cloud services, it doesn’t matter how groundbreaking they are. Enterprise customers need to know that they can count of the system being available and functioning at all times without slowdowns or dropouts.

This gives the network bandwidth providers a leg up in making their case for high performance cloud solutions. A good example is EarthLink Business. They were in the metro and long haul network business long before clouds started to appear. EarthLink operates a high speed nationwide network that spans 28,00 fiber route miles with 90 metro fiber rings. This network supports six classes of service for MPLS over Ethernet, T-1 and DSL connections. Class of Service (CoS) is honored from edge to edge over the entire network.

Why is that important? Today’s converged networks are only effective if they can handle data, voice and video seamlessly. Voice over network communications, like VoIP telephony, is especially sensitive to latency, jitter and dropped packets. You need CoS to provide a fast lane for real-time two-way services like VoIP so they aren’t destroyed by mundane file transfers and backups hogging all the bandwidth.

This argues for a high performance privately operated network over taking your chances on the public Internet. A private network operator can carefully allocate resources to ensure that every packet stream is supported to ensure high quality operations. On the Internet, there are no such guarantees. You launch your packets and you take your chances. For one way video, email and Web browsing this is perfectly adequate most of the time. It tends to fall short for enterprise VoIP, video conferencing and cloud access.

Why is connectivity with the cloud so fussy? If all you are doing is backing up files in a background process, you may never notice any issues. However, if you have moved from your own data center to the cloud and are your applications are now running as SaaS (Software as a Service), any delays in response through the network will be frustrating at least and a detriment to productivity at worst. You moved to the cloud to save money. It’s a shame if poor network performance eats up those cost savings with reduced employee productivity.

EarthLink Business and other fiber optic network owners see the competitive advantage they have by providing both the cloud resources and connectivity as a single vendor. That’s why you’re seeing them expand into the cloud space as fast as they can. EarthLink is building four more data centers to support its next generation cloud hosting platform. These will be located in San Jose, Chicago, Dallas and South Florida. An existing data center in Rochester, NY will be updated early next year.

The fiber network is also being expanded to accommodate higher traffic levels anticipated by cloud users. These include key East Coast markets such as Ashburn, Atlanta, Charlotte and Orlando plus new capacity for the Texas cities of Austin, Dallas, San Antonio and Houston. The entire network is being beefed up to support the new native benchmark of 100 Gbps. Businesses today can typically get fiber optic service up to 10 Gbps in major metro areas.

Do you see the advantages of moving your IT operations to the cloud, but worry that you’ll lose performance in the process? Take a closer look at enterprise grade cloud computing and networking services and see how they have raised the bar on cloud performance.

Out Of The Recession, Into The Cloud

In the midst of the Great Recession, a huge business transformation has been underway. The way companies do business in the next decade will be far different from the processes they employed in the decades up till now. The new normal will be far more agile and driven by everything in the cloud.

Why the cloud? Think of the cloud as the new data center, the new machine shop, the new steam engine, the new printing press. It will be the heart of heart of many businesses and an essential process tool for others.

There are two prime needs that are driving this shift to cloud solutions. One is the desire to reduce costs, both capital expenses and operation expenses, and tie the level of expenditures more closely with the level of business. The other need is closely related. It is the need for agility to survive and prosper within any business climate.

Both of these needs have risen to prominence in this protracted downturn. Business cycles are normal. Companies are accustomed to going with the flow. You expand when things are booming and contract or at least hold your own when things slow. In a few months or a year business picks up again.

Well, that’s how it was for decades. What’s different this time is both the depth and the duration of the pull back. Companies that found themselves locked into expenses based on normal business levels are in a pickle. Some have been unable to weather the storm and have had to fold their tents. Others, in better shape, have taken notice and are making moves to prevent getting caught in an untenable situation themselves.

This is where the cloud is starting to look attractive. Cloud services that were once only available to large companies with massive processing needs have been scaled down to suit smaller and medium size businesses. The more important computers and/or the Internet are to running your business, the more useful the cloud can be. If you use PCs, tablets, smartphones, or business telephones, there are cloud solutions that are right for you.

What moves to the cloud? Servers, of course. You replace racks full of servers in the back room or a environmentally controlled data center with virtual servers that you run remotely. Those servers run your business applications, often in the form of Software as a Service (SaaS). Accounting, marketing, customer service, sales, inventory control, team collaboration, project management, billing and invoicing, ecommerce, human resources, and transaction processing are examples of what can be done in the cloud. Specialized servers power your business phones from the cloud.

Your cloud servers, storage and public facing bandwidth replace similar IT resources within your company. There difference is that you are now renting these resources rather than owning and operating them. You no longer have to make the equipment investment or perform the maintenance, upgrades and repairs. You don’t have to be concerned about data backups because these can be setup to run automatically within the cloud.

The other thing that you have with cloud solutions is the agility to scale your operations up or down at will. The physical cloud has more resources than you can ever use yourself. You can add and subtract servers and drives, often immediately with online control. You pay only for what you use while you are using it. When business slows, you back off to meet your new needs. When things pick up, you add resources as you need to and can afford to pay for from an increasing revenue stream.

Do you feel that your company would be better able to deal with uncertain business conditions if you could easily adjust technical resources and expenses? If so, you should consider taking advantage of cloud computing and communications services on a scale that makes sense for your business.

Payroll Software In The Cloud For Small Business

There’s a myth that’s grown up with cloud computing that suggests that the cloud only works for large companies. Nothing could be further from the truth. That story probably got started because major enterprises pioneered the move to the cloud. Today, the cloud is as much or more benefit to the SMB as to multinational corporations.

One good example is the SaaS (Software as a Service) Patriot Software. Patriot offers payroll software, tax filing, time and attendance, employee self-server, and human resources software for businesses operating with 50 or fewer employees in the United States. What all this software has in common is that it is hosted in the Patriot data center cloud, not on your PCs or local servers.

You don’t need IT infrastructure to run your payroll system. An Internet connected computer will give you the access to the cloud that you need. That means you aren’t stuck at a dedicated terminal or your desktop computer. You can take your laptop with you and run payroll from wherever you need to be at no additional charge.

Patriot PAY lets you pay your employees the way you want to. You can define your pay frequency, create an unlimited number of earning codes, define your overtime multiplier, and pay with multiple methods such as cash, handwritten checks, printed checks, direct deposit and payroll debit card. Create an unlimited number of user-defined deductions, such as medical, 401K, expenses, etc. Also create company match / contribution rules that can stand alone or be tied to deductions. All of this is done quickly, easily and securely online.

If you are running a small business, you may have gotten started with a manual system and then switched to a software package that runs on your PCs or servers. You know that there are costs above and beyond the initial cost of the hardware and software that is needed to keep your payroll system up to date. This can get into a considerable amount of labor to run nightly and weekly backups to protect your data, maintenance fixes and version upgrades to the software, loading new payroll tax tables and repair and upgrade of the computer equipment.

All of that grief goes away with cloud hosted solutions, also known as Software as a Service. The actual payroll software runs on a sophisticated cloud server system within the Patriot Software data center. All of the data and servers are housed in a SAS 70 Type II compliant facility that features redundant telecom backbones to the Internet, battery backup augmented by diesel generator backup, and full security. The operations center runs 24/7 to ensure that any problems are caught and fixed quickly. Most small companies have limited security on their systems and little or no support after business hours.

Besides physical security, there is electronic security to protect your data. In this case, Patriot Software uses secure socket layer (SSL) encryption just like banks and credit card companies. The data is protected by 256-bit encryption during transmission. The data servers that save your information are not directly connected to the Internet, so no one else can access your information unless they are physically standing in front of the servers.

What you need to ensure access to the system is a robust dedicated Internet access service with a second way to connect, wired or wireless, to ensure that you can get to the cloud when you need to. Everything else is provided for you on a cost per “seat” or “license” per month basis. This gives you the advantage of knowing your costs and buying only the level of service you need to support current business activity. When things pick up substantially, you simply add order up more capability from the cloud. There is no need to go out and invest in an expensive server system and software to run it just so you’ll have the capability when needed. Cloud services are on a pay as you go basis.

Patriot goes one step further by not requiring any long term contracts for their payroll system. If you want to cancel you can do that without penalty and go back to the way you did business before. Chances are, once you move to the cloud, you’ll like it enough to stay in the cloud.

Are you intrigued by this advanced approach to handling payroll but unsure if it’s for you? Try the system free for 7 days using a sample account pre-filled with sample data that you can experiment with. If you like the way it works, you can go ahead and become a customer. Otherwise, the sample account will be deleted at the end of the trial period and you own nothing. You don’t even need a credit card to give it a try. Go ahead and try Patriot PAY cloud-based payroll software now.

How The Cloud Provides Virtualization For The SMB

Virtualization has been a hot topic within enterprise data centers for years. It’s a matter of getting more out of what you already have. Virtualization can turn a lightly loaded server into many smaller servers that you’d otherwise have to buy. It can ease the burden of a heavily loaded server across many hardware platforms, avoiding the expense of one monstrous hardware platform. That’s great for large corporations, but what about small and medium size businesses. Is there any way they can gain the efficiencies of virtualization?

There is now. Just look to the cloud. Virtualization is the magic behind the curtain that makes the cloud a practical reality. Clouds are nothing more than extremely large data centers set up to serve many tenants. The principle is that any customer will perceive having access to infinite resources and a sense of being the only user if the data center is engineered correctly. The practical way to do that is with virtualization.

Every aspect of the cloud is virtualized. It starts with the servers used as computing resources. The racks and racks full of physical servers are virtualized into hundreds or thousands of virtual servers. What happens on one virtual server stays on one virtual server. As long as there are enough physical resources to support the demand for as many virtual servers as customers activate, users have no idea how many other customers are sharing the same physical assets or what the maximum number of virtual servers can be.

The same is true for storage, also virtualized, and bandwidth, which has always worked well as a virtualized resource. Even software can be virtualized when running on the cloud. This has led to the Software as a Service or SaaS model. Customers perceive having their own installation of a software package, although in practice they are one out of many.

So, what does this have to do with the Small and Medium Business (SMB)? Once you are relieved from the burden of ownership, the barriers to entry for fairly sophisticated computing services shrink considerably. Few companies have the multi-million dollar capital resources to go out and build secure, environmentally controlled data centers with layers of redundant power, and then populate these spaces with rack after rack of the latest hardware. They also need to budget to hire the staff that makes all of these resources work together reliably and keep on top of patches, upgrades and troubleshooting.

The cloud moves all of that cost and effort from your hands to those of a dedicated service provider who is in business to manage the cloud and nothing else. They’re not trying to run a manufacturing, marketing or healthcare company. They’re in business to run a cloud and run it for excellent performance. By purchasing your IT services from a cloud provider instead of replicating a data center on-premises, the smaller a company you can be and still afford the service. It’s now possible for even “mom & pop” operations to use cloud services from the day the business opens and grow their IT right along with their business.

Here’s something else that SMB operations are finding is better off in the cloud than on-site. That’s PBX telephone systems. How many companies have the expertise to run their own phone systems? Many contract with VARs (Value Added Resellers) and consultants to buy, install and maintain an in-house telephone system. Send all that to the cloud and all you need onsite is the phones and perhaps a provider installed managed gateway. They even take care of the trunk lines that connect to the public telephone system.

What’s all this cost? Cloud services are sold on a pay-as-you-go basis. Many are prices by the month for each user or “seat,” as they are called. Computing is sold by the number of virtual servers and quantity of storage per month or even per hour. Unlike normally contracted services, cloud resources are easily increased or decreased. Often you can do this through a Web-based control panel for your account. Your bill is automatically adjusted as you add and subtract resources.

Are you finding it too hard to acquire the computing and communication resources you really need to be competitive? Consider getting those resources as services from the cloud and pay only for what you use now with option of rapidly scaling up when business conditions dictate. Compare prices and options from multiple cloud service providers now and compare with the expense of trying to do it all yourself.

Transforming the WAN Into The Smart WAN

We often think of WAN connections as dumb pipes. Perhaps even the “series of tubes” that Senator Ted Stevens envisioned as a model for the Internet. Data goes in one end and comes out the other. Does it need to be any more sophisticated than that?

These days it truly does. The move from predominately in-house data centers and simple file transfers over the LAN to cloud hosted systems, VoIP telephony and video content has changed what we need from the WAN. Level 3 calls this the Smart WAN. This short animated video illustrates the difference...



Clearly, if you’re sitting in line at the bank drive-through, watching people load their transactions into those plastic carriers and shooting them through the vacuum tubes to the tellers, and start thinking, “Hmmm. That’s not a bad model for my WAN network,” you could be in serious need of a Smart WAN upgrade.

It all starts with a smart pipe to replace dumb pipe technology. Instead of just cramming everything down the same conduit without regard to content, you need put some method into the madness. That means CoS or Class of Service. CoS recognizes that some packets are more sensitive than others to vagaries of the network. Most sensitive is anything operating two-way in real time. VoIP telephony will fail when it encounters the least blockage or delay in the WAN. Video conferencing has a similar sensitivity to network characteristics.

What CoS does is assign different classes or priorities to different packet streams. Brute force file transfers go to the bottom of the list. It is important that the files get from point A to point B intact, but a little delay here and there won’t make any difference. The same is true for email and most messaging. Interactive business applications are a step higher. If you are interacting with SaaS in the cloud and expect it be as responsive as if it were running on the servers down the hall, your network has to make these interactions transparent. Bandwidth constrictions and latency can raise employee frustrations to a fever pitch, if not kill productivity completely.

Enterprise VoIP on converged IP networks offers major cost reductions and added productivity features for businesses that can make it work. The Hosted PBX model adds another layer of sensitivity because the WAN gets involved in handling voice traffic as well as data. Latency, jitter and packet loss wreak havoc with voice communications. Just because convergence works on your LAN doesn’t mean that sending the same traffic down a dumb pipe will give an equally good result.

Now consider having the same set of services expecting the same quality for multiple business locations, including headquarters, branch offices, retail locations, warehouses and factories. Clearly, some intelligence needs to be injected to the WAN network to ensure that every location has the same connectivity and quality of service as every other.

Has your company grown beyond the capability of simple, dumb WAN connections to ensure quality and reliability of service? If so, it’s time to consider a Smart WAN upgrade for your network operations. You may even find that this improved performance comes at equal or less cost that what you have now.

Hosted SharePoint For Content and Collaboration

Microsoft SharePoint is popular with large corporations for content management, document management and collaboration. Could small and medium size companies benefit from the productivity improvements possible with office productivity systems like SharePoint? You bet they could, if only there was a way to use these advanced automation tools without having to invest in a major IT infrastructure expansion...

You’re in luck! Microsoft SharePoint 2010 is now available as a hosted solution through Integra Telecom. This is cloud computing scaled appropriately so that it also works for small and mid-size companies. Using Integra as your cloud service provider for SharePoint has a double advantage. You have access to their robust data center and computing platform and you also have dedicated high performance connectivity through the Integra fiber optic network. They offer everything from T1 lines through SONET OC48, Ethernet fiber optic services, and MPLS & VPLS network connections to serve multiple business locations.

Don’t discount the value of the connection network. Some companies are finding to their dismay that moving their IT operations to the cloud has a hidden “gotcha.” They failed to consider the effect of moving the majority of their traffic from the LAN to the WAN and wound up with a reliable but slow and unresponsive system. By having a single provider for your cloud services and connectivity, you have a single point contact to ensure that MAN, WAN and cloud are compatible.

Hosted SharePoint, itself, is a real-time application, call it SaaS or Software as a Service, that boosts employee productivity through ease of document management and collaboration. It consists of six integrated functions or capabilities. These include Sites, Communities, Content, Search, Insights and Composites.

Sites refers to web sites. With SharePoint 2010, you can create web sites quickly and easily without having to become an accomplished designer. These can be either internal or external web sites, with multiple sites managed from a single location. Share your documents with colleagues, publish information to customers and manage projects with partners.

Communities are groups formed around teams, projects, clients, locations, departments, and so on. They are based on collaboration within the group through social media features.

Content is your central library. There is where files, documents and general information is located. SharePoint makes it easy to find and manage all this information with a massive, smart search engine. You can access and modify content with a web browser, client application like Microsoft Office or a smartphone.

The Search capability can be tailored depending on who is doing the searching. Some content is reserved for internal use. Other content is available for clients. Still more is intended for the general public.

Insights is your business intelligence function. It integrates data and generates reports that give you, well, insights on how your business is running and where the trouble spots and opportunities lie.

Composites is for extending and customizing SharePoint. If you have a need or desire to go beyond what’s offered off-the-shelf, then you can use SharePoint Designer or Microsoft Visual Studio to create your own business solutions customized to your particular environment.

You can expand the capabilities of SharePoint with hosted Microsoft Exchange to store documents online, protect files, run blogs and wikis, and manage projects. Running everything in the cloud means you can scale resources to meet your needs without capital investment or lengthy approval and procurement cycles.

Do you have that nagging feeling that your business would benefit from the automation and productivity boosts offered by SharePoint and like the idea of paying as you go versus making a large capital outlay, then check out pricing and options for Hosted Microsoft SharePoint 2010 and high performance connectivity from cloud service and networking providers like Integra Telecom.

How Capital Starved Companies Upgrade Technology

Here’s a business dilemma. The economy is improving, albeit slowly, and you have both the opportunity to capture additional business and a need to fend off competitors who are eyeing your share of the market with hungry looks. Unfortunately, you’ve been in survival mode so long that there isn’t much capital left in the savings account. Bankers make funny faces when they look at your loan applications. Is there any hope you can get new technology on-board before things get really desperate?

Conventional financing methods may not be working so well these days, but technology has given us other options for upgrading our technical plant. Most interesting is the option to deal with capital limitations by avoiding capital investments completely. How can you do that? Rent instead of own. The technical term for this is hosted solutions.

When you think of hosting, the first thing that comes to mind is website hosting. This is a huge industry with so much competition that you can host a small site now for just a few dollars a month and get a reseller account so you can provide hosting for other businesses for around $25 a month. For small to medium size businesses, the economic advantage of running your own web servers has all but vaporized. Yet, it wasn’t that long ago that downloading the Apache software and running your own server made a lot of sense for even home based tech businesses.

Now let’s scale this idea up for larger businesses. You’re probably thinking that you absolutely have to support your in-house data center because those racks and racks full of servers have such a special configuration that you can’t possibly buy the same service from someone else.

Oh? Have you been watching what’s happening in the world of cloud computing? Sure, the largest installations are targeted to the very high end of the market. But that cutting edge technology is now a few years old. Cloud computing isn’t something all that esoteric anymore. Just like web servers matured from a unique and proprietary product over the course of a couple of decades, cloud computing is rapidly moving up the learning curve. More and more companies are offering cloud services on a competing basis.

This is great news for businesses of all sizes. It’s relatively easy to go out now and rent your Infrastructure as a Service (IAAS) by the hour. Why do that? For one thing, there’s no need for a capital investment. You won’t own the equipment and you won’t have to maintain it. It won’t even be installed on your premises. For another, you have an instantly scalable, nearly unlimited set of resources at your command. No need to get capital requisitions to buy equipment in anticipation of a need six months down the road. You only need to request and pay for the capacity you need right now. That’s processing, storage and bandwidth. If and when you need more, add it incrementally. If demand slacks, scale down your cloud resources.

The same discussion applies to Software as a Service (SaaS). Use collaboration or CRM cloud services and pay by the seat by the month. You can add resources easily as you hire new employees. No need to have a lot of facilities on hand in anticipation.

Telecommunications now also fits the rent rather than buy model. Hosted PBX, also called Hosted VoIP, telephone systems leave the telephone sets on your desks but move the switching system and its telco trunk lines to the cloud. You get a rich feature set and the ability to integrate mobile smartphones as well as traditional desk sets. No need to worry about maintenance and dealing with the telephone companies. The service provider takes care of that. Plus, you have no investment. Some plans even include new IP business phones as part of your monthly fee.

If it has anything to do with computing or communications, you now have the opportunity to avoid raising capital and simply pay as you go for the technology resources you need to conduct your business. Interested? See what’s available from Cloud Computing Carriers right now... before you write another capital plan.

Cyber Security Threat Protection In the Cloud

In days of yore, when castles were in vogue, the nobles found that massive stone fortifications were not enough to secure them from determined invaders. What they did was to ring the castle grounds with a deep water-filled ditch called a moat. This effectively prevented sieges from battering rams and tunneling under the castle walls. The lesson here is that your infrastructure is much easier to defend if you don’t let the bad guys anywhere near the main line of defense.

Now let’s fast-forward to the 21st century and see how these medieval lessons-learned can protect our networks. Our massive stone castle wall is now a firewall. It’s effective in preventing most penetrations into the network. Like real stone fortifications and wooden gates, that firewall can only hold out so long against massive assaults at the network edge. What we need is a modern day moat. This is an electronic moat, of course, and it needs to surround our network but not be in it. Where can we get that layer of protection? How about in the cloud?

The cloud might just be the perfect first line of defense for local networks. It’s an idea that makes so much sense that MegaPath, a major networking service provider, is taking exactly that approach in a solution they call Unified Threat Management (UTM). This suite of managed security services can be implemented completely in the cloud, completely on-site or within a hybrid private/public configuration.

MegaPath’s UTM suite is offered in the form of Security as a Service (SaaS). It’s a multilayer approach that can easily fend off unsophisticated attempted break-ins and stand up to higher threat blended attacks. This suite also coordinates security alerting, logging, reporting, compliance and response.

What’s in the SaaS suite? It starts with an advanced firewall that features deep packet inspection with up to 500 firewall policies. Intrusion prevention features multi-layered and blended attack detection that handles both known and unknown threats. A powerful anomaly detector identifies and stops zero-day threats to all network types, including wireless.

No good network security system would be without anti-virus and anti-malware these days. This one has both signature and rules based blocking. Anti-spam deals with the onslaught of unwanted messages and deletes or simply tags them depending on your policy. There’s nothing like having to work your way through hundreds or thousands of spam messages each day to kill employee productivity.

Speaking of productivity, just what are all those employees browsing on the Internet anyway? Make sure their time is spent on company sanctioned activities with white and black lists and policy-based content filtering. Web application control goes a step further to give you precise control of apps like IM, chat, and voice or video on social media sites.

You’ll have data loss prevention with real time detection and prevention of your sensitive company data being transferred outside the company. That includes credit card, healthcare or financial data that is literally worth its weight in gold. Vulnerability scanning checks internal and external IP addresses to find and fix vulnerabilities in real time. Quarterly scans are implemented for PCI compliance. File integrity monitoring watches for unauthorized access or changes to critical system or configuration files.

Managed logging and security information management round out the MegaPath SaaS suite. These collect data and provide the alerting, reporting and archival you need for proper management. Portal based workflow management and tracking demonstrates due diligence in meeting organizational security policies and compliance reporting.

Are you feeling a bit vulnerable with the limited firewall and virus protection you have now? Sadly, the cost of one major breaking can far exceed the amount you’d spend preventing it with an effective cyber security solution. Now would be an excellent to investigate managed security services from MegaPath and other top tier network service providers.



Note: Photo of medieval castle and moat courtesy of Christophe.Finot on Wikimedia Commons.

Top Enterprise Cloud Solutions

To cloud or not to cloud? That is the question for most businesses, including mid-level and large enterprise organizations. Let’s take a look at the most popular cloud solutions and what they can do for your company.

When we think of cloud computing, the first thing that comes to mind is Amazon Web Services (AWS). Would you be surprised to know that Amazon launched this suite of services nearly a decade ago? Amazon was early in recognizing that it had developed enormous data center resources to power its own ecommerce applications, and that it could generate additional revenue by renting out underutilized resources to other companies. It’s an attractive proposition to companies that haven’t made a similar investment and cringe at the thought of the amount of capital investment involved.

The two most popular AWS services are Amazon EC2 and S3. Amazon Elastic Compute Cloud (EC2) offers scalable virtualized private servers. Amazon Simple Storage Service (S3) complements the servers with online storage. These services typify what is known in the cloud industry as IaaS or Infrastructure as a Service. This infrastructure represents the physical servers, disk drives, operating system software, interconnections, power and environmental controls that you would normally install in your own data center facility. Instead of buying, operating and maintaining all of this hardware, you rent it from Amazon or another cloud service provider.

A major difference between cloud solutions and other ways of getting the job done is that the cloud is sold on a pay-as-you-go basis. There is no up-front capital commitment nor a standard monthly rental fee for a particular set of hardware. That differentiates moving to the cloud from simply packing up your equipment and moving it to a colocation center or renting the necessary assets from the colocation provider. The cloud isn’t about physical resources, it’s about virtualization. Mind you, the cloud service provider does, indeed, have massive physical resources in the form of racks and racks of servers and disk drives as far as the eye can see. What they do is divvy up these resources using virtualization software so that you seem to have one or more servers to yourself and all the storage you need.

Virtualization is what makes the cloud so nimble. Instead of having to make a month by month commitment to a physical server, you can deploy virtual servers as fast as you can set them up using a browser-based control panel. If business slumps or you are simply moving into a lower demand time of the year, you can release some of those servers and watch your charges go down. You pay for each server by the hour or number of CPU cycles used. Likewise, you buy storage by the MB or GB without concern for what drive is going to hold your data.

Like infrastructure, software can also be rented using the cloud model. In this case, the service provider has their own private cloud and has virtualized the software packages to support as many or few users as you have available. A very popular SaaS application is Salesforce.com for Customer Relationship Management (CRM). Other SaaS business applications include accounting, collaboration, enterprise resource planning (ERP) and human resource management (HRM) services in the cloud.

Another function that has been virtualized and moved to the cloud is the PBX telephone system. Instead of investing in an in-house telephone switching system and the trunk lines that connect it to the telephone company, you can pay by the seat for a hosted PBX. This is also known as hosted VoIP, since VoIP technology easily lends itself to a cloud solution. All you keep in-house are SIP telephones that connect to your converged voice and data network. Some hosted VoIP providers can integrate your smartphones into the same virtual PBX as your desk phones to create a completely converged solution.

Are you considering a move to the cloud as a potentially more flexible and less costly approach to your IT and business telephony needs? Get competitive quotes for enterprise cloud solutions to compare with your current business model in order to make an informed decision. Quotations and expert consultation are available without charge for serious business users.

Cloud Connection Centers Go Beyond Colocation

Companies considering a relocation of their IT assets from local data centers to colocation facilities have a new option to consider. It’s the Telx Cloud Connection Centers. Let’s have a look at what you can get in a cloud connection center that is above and beyond traditional colocation or carrier hotel services.

Traditional colocation offers cost savings and service enhancements based on economy of scale. The idea is that one larger environmentally controlled, highly secure and well connected data center is more efficient than hundreds or thousands of stand alone private data centers that have to meet the same requirements. This certainly makes sense. A server in your rack may be the same as the server in the colo rack, except they host hundreds or thousands of them. The backup generators at the colocation center aren’t hundreds or thousands of times larger or more expensive than the one you have in its own building out back. Nor is the fire suppression equipment, HVAC, or 24/7 staffing.

The other advantage that you find in colocation centers is connectivity. There is no way that multiple carriers are going to move into your company just to give you the option of connecting with them. They do just that at the colo. Carriers love to set up shop in colocation centers because they know that there are plenty of potential customers needing high bandwidth WAN connections. Once established, all that is needed is a simple cross connect to connect users and carriers.

In itself, this is a good reason for you to move to a colocation center. Even if you are perfectly happy with your infrastructure and technical staffing costs, how easy is it to get bandwidth? Well located business have many options to choose from. Companies that have built off the beaten path may find that fiber optic services are hard to come by or very expensive to bring in. There’s a strategic advantage in moving your high performance servers and bandwidth demanding public facing applications to a colocation facility. You can then use more modest bandwidth to communicate with your server farm.

Telx takes this to the next level with their Cloud Connection Centers. Telx is a major player in colocation services and carrier connectivity. This year, they’ve started offering a new service called cloudXchange that is a global community of providers and users of cloud services. Members colocate within the Telx facilities. Telx provides the cross connects and other interconnections to link users and providers.

Isn’t the whole idea of the cloud that it is “somewhere, out there” and you save money by buying cloud services on pay as you go basis instead of managing your own equipment? For smaller companies, especially those who don’t want to deal with technicalities, that’s a model that works. Larger organizations have found problems with this simplistic model. A big problem is latency and bandwidth in connection to the cloud. Other issues include the need for private as well as public clouds to ensure security and performance while reducing costs.

The whole movement to the cloud has become so important that Telx has rebranded their 15 colocation and connection centers as Cloud Connection Centers. Within those centers, you have easy access to cloud computing, storage and Software as a Service (SaaS) resources. You have an almost infinite array of options from running your own equipment to completely outsourcing to cloud vendors and any mix in-between.

How strong is this trend to everything in the cloud? Strong enough that Telx is breaking ground on a brand new 215,000 square foot data center in Clifton, N.J. to complement their existing Clifton facility and their New York City center at 60 Hudson St. A private fiber ring will connect 60 Hudson and Clifton to minimize latency.

Are you in the midst of doing private vs public vs hybrid cloud tradeoffs against traditional colocation and operating your own private data center? This would be a good time to explore additional options offered at a Cloud Connection Center to complete your cost/benefit analysis.

Cloud Hosting Providers For Converged Networks

Cloud computing services are growing geometrically. If you haven’t gotten on-board yet, it’s probably because you aren’t convinced of the cost savings, security or the ability of the cloud to cover all bases for your IT needs. That picture is changing rapidly. Let’s take a snapshot of what’s available now for SMB users.

When we think of cloud computing, the picture that comes to mind is one of a giant brain in the sky that runs operations for hundreds or thousands of companies. That’s the approach that gets all the press, but it’s far from the entirety of the market. Indeed, there are many other providers out there who can deliver the virtual services you need on a less grand scale. You may not be able to get everything from one service provider, but the building blocks are out there to handle your voice and data needs.

That’s important, because enterprise VoIP solutions are driving a trend toward converged networks. If you only consider moving traditional data center servers to the cloud, you’ll be missing a big piece of the puzzle. The other trend that’s important is fixed mobile convergence that integrates cell phones into your telecom infrastructure. Mobility can be the link that makes or breaks your productivity in the future.

The foundation of cloud computing is cloud hosting that incorporates Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Cloud infrastructure is virtualization on steroids. IT departments have found that virtualizing servers ups the efficiency of the physical server hardware. What cloud computing does is greatly expand the virtualization to include huge racks of high performance servers plus storage and bandwidth. It differs from the virtualization that you would do yourself or the virtual servers you’d rent from a colocation center in that it is sold incrementally on-demand. You pay by the minute, by the hour or by the number of CPU cycles used.

Another characteristic of cloud hosting is that it is highly elastic or scalable. If you start to run out of capacity, you simply order up more virtual servers. The cloud operating system takes care of how these resources work in concert to provide the capacity you need. At no point do you have to purchase, install or maintain any equipment. The cloud service provider takes care of this with a 24/7 technical staff.

There are actually three types of clouds to choose from. The one that first comes to mind is the public cloud that serves many users simultaneously. You gain access via a private line or dedicated Internet service. Companies that have highly sensitive applications, unique requirements or simply want more control go with a private cloud. That is a similar infrastructure to the public cloud but on a scale suitable for one company. The hybrid cloud is a combination of the two. Public facing or non-critical applications run on the public cloud, while a separate private cloud handles very sensitive applications.

While cloud computing is thought of a data processing service, there is also a voice cloud known as cloud communications or hosted PBX. In this case, the computing resources are specific to telephony needs and the connectivity is by SIP trunk from your location and to the public switched telephone network from the provider. You no longer need a PBX phone system in-house or any telephone trunk lines. What you have is SIP telephones connected to your network and a converged SIP trunk from your business location or locations to the service provider. Some hosted PBX systems integrate cell phones into the system so that you have the same capabilities while mobile as at your desk.

Some of the cloud services you can readily get include cloud hosting, hosted PBX, unified communications, enterprise cloud security, private/public clouds, cloud storage, hosted Exchange, SharePoint, disaster recovery, anti-spam and anti-virus, hosted firewalls, and dedicated cloud access connections.

Are you feeling that you may be missing out on productivity improvements, cost savings, agility of scaling your business, or advanced features available in the cloud? This would be a good time to explore options with multiple cloud hosting providers. You can start small and grow or make a step-change relocation to the cloud, depending on what works best for your company.

Cloud Computing For Disaster Recovery

It’s been quite a year for natural disasters. Fires scorching thousands of acres at a time, rivers overflowing their banks, torrential rainfall, tornadoes everywhere. Are you feeling a little nervous that your business could be taken out at any time?

Sadly, an unfortunate twist of fate can hit anyone at any time. You probably already have some protections in place, such as property insurance, tape or disk file backups and maybe even offsite storage of important files. Ask yourself this, however. How will you get your business back running immediately after a catastrophic local disaster?

While having copies of critical documents and customer files may prevent you from going out of business permanently if disaster strikes, they aren’t enough to keep you running without a hiccup. For that you need backup infrastructure as well as files. A generation ago, that meant duplicate data centers that were located far apart. The idea is that the kind of disaster that wipes out your facilities is unlikely to hit two geographically separated areas simultaneously. If you are prone to earthquakes, one data center can be local but the other must be in an earthquake free zone. The same thing applies to hurricanes. If you are on the coast, your backup must be far inland.

Today’s disaster recovery solution of choice is the cloud. With infrastructure, platform and software as a service, you can do anything in the cloud that you would do in-house. The advantage is that the cloud is often far, far away.

Why choose a cloud solution over doing it all yourself? Avoidance of enormous capital investment is a very good reason. It’s not hard to spend millions creating the environmentally controlled and secure facilities with robust backup power and multiple diverse bandwidth connections, not to mention the racks and racks of equipment inside. This is one reason why many businesses decide that regular system backups are good enough. If the worst happens, they’ll simply get an insurance settlement and order replacement equipment. Oh? How long will that take? Just what is your income stream going to look line in the ensuing days, weeks or months?

One advantage of the cloud is that it scales fast. You could decide to have a minimal cloud solution implemented right now for the monthly fee it takes for storage and limited server capacity. If you get knocked out where are, you can log-into the cloud from wherever you can get a broadband connection and scale up in minutes or hours. When the crises is over, you can back off from all the virtual servers and go into a standby mode.

By the way, that cloud storage makes an excellent backup for your local files. Cloud storage is robust and almost infinitely scalable. This alone can be the justification for having a backup operation in the cloud.

What if you are in the cloud already? It’s not unknown for cloud systems to suffer outages just like anything else technical. In this case you may want to have a minimal backup system locally, in a colocation facility or set up as a private cloud in a different data center.

Hosted PBX phone systems can also keep you running after a disaster, almost like nothing ever happened. At least that’s the way your customers will perceive. it. You only need a network bandwidth connection and a few SIP phones to get your calls and voicemail. Being a network voice system, those SIP phones can be located just about anywhere... even somewhere else in the country.

Are you apprehensive that your business may not be protected from shutdown as much as you’d like? It may not be that expensive to have backup computing and telephone service in the cloud. Check options and prices now and rest easier that you have a recovery solution.

Infrastructure as a Service Providers

Cloud computing is generally acknowledged to comprise three levels. These are Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). The most basic of these and the foundation of the others is infrastructure in the cloud.

Infrastructure is pretty much what it sounds like. This the basic hardware and operating system software to make it work. Competition for infrastructure in the cloud is that same infrastructure in your own data center. So, why would you want to up and move to the cloud?

There are good business reasons for IaaS. Infrastructure is expensive to buy, it requires constant attention and frequent maintenance, and it starts going obsolete almost as soon as you have it installed. Computing infrastructure is also finicky. It needs a special temperature and humidity controlled environment, physical security and fire protection, and large amounts of both operating and backup power.

There’s also the matter of how much to buy. You certainly need enough resources to accommodate your anticipated daily activities. How about the unforeseen? It’s not that unusual for a company’s product to catch on suddenly, resulting in a flurry of unexpected orders. The same is true for any content that goes viral. One day you’re coasting along at a modest level of activity. The next day the word is out and your servers are brought to their knees by a sudden flurry of new users. All of the social networking sites have experienced this phenomenon at one time or another.

Cloud service providers offer a way to address the limitations of local data centers, often with a considerable cost advantage. Cloud infrastructure providers build a business on scale. They create a large data center with racks full of virtualized and dedicated servers. These are connected with pools of disk storage, security appliances, and multiple diverse network connectivity. All of this is housed in a high security, environmentally controlled facility with both battery and generator backup power.

Doesn’t this sound like what you’d find at a colocation center? Indeed, there are many similarities between colos and cloud service providers. One major difference is in elasticity. An elastic resource is one that can grow and shrink at will. When you install your equipment in a colocation facility or rent equipment and services from them, it is on a well defined contract. Certainly, you have the ability to change your requirements as business conditions improve or degrade. But there’s going to be a time lag of days, weeks or longer to make the necessary changes.

Cloud services are based on a model of utility computing. You don’t need to ask your electric company to give you more or less power. You simply turn equipment on and off. Only when your requirements exceed the maximum capacity you have installed, do you need to ask for a different level of service.

Infrastructure as a Service is based on a pay for what you use basis. The cloud service provider has far more servers, disk drives, Gbps of bandwidth and other resources that you can possibly use. Their economy of scale dictates that they serve many customers, each of whom has no awareness of the presence of the others. Your services are partitioned so that no other user will take your resources or interfere with your operation.

The advantage to business users is that IaaS gives them the resources they need, when they need them, at a cost that reflects actual usage and not spare installed capacity. Capital investments and perhaps difficult to obtain financing are not required. Staffing levels are reduced because the service provider takes care of operations and maintenance on a 24/7/365 basis.

Could your business benefit from using some or many cloud services? You can have a good basis to compare with what you are doing now by getting prices and services from cloud computing providers now.