POTS Phone Service For Multiple Locations

Companies with many branch offices or other business locations spread out over the US, Canada and Puerto Rico can find themselves drowning in paperwork. Is it all the forms they need to file with the government? No, it’s just the phone bill... or should I say bills - lots and lots and lots of phone bills.

How does this happen? It happens a little at a time. First the business is established in a single location. They order business telephone services and dedicated Internet and the bill or 2 bills arrive each month. The manager or someone delegated pours over the bill each month looking for charges that don’t belong there, services that are no longer used, or employee abuse of phone privileges.

Soon the need arises for a branch office in the next state. That office orders its own phone service and gets its own bills. Each month, management at that site spends an hour or so perusing the bill before submitting it for payment.

Now, multiply this activity by 10, 20, 100, or 1,000 locations. Similar paper bills come in on completely separate accounts from completely separate phone service providers. The same reviews are simultaneously conducted. All the bills are separately submitted for payment. Can’t this all be coordinated somehow to achieve greater efficiency? Not hardly. Every locations has its own arrangement with its own incumbent or competitive service provider. Since each account is unique, there’s no commonality to take advantage of.

Now, replace that horror scenario with a single vendor that serves all locations and consolidates all those bills into one bill. This vendor has tools available for Telecom Expense Management (TEM) to make auditing telecom bills, tracking disputes and managing contracts a far easier task. Think of the hours saved when your bills are consolidated.

Who is this vendor? It is Ernest Communications, the nation’s largest telecom company that specializes in large multi-location POTS accounts through the United States. Ernest began in earnest, if you will, as a result of the Telecommunications Act of 1996 that opened the door to competitive local phone companies using the resources of the Public Switched Telephone Network. Since then, they’ve installed the facilities needed to give you reliable and affordable analog business phone service anywhere you locate.

Why analog? Isn’t the world going digital? True, large organizations are migrating to enterprise VoIP to converge their multi-location voice and data networks. This is a sophisticated process that offers cost and productivity improvements IF you can afford the capital expense involved and IF you have the resources to engineer, install and maintain the facilities.

Most smaller companies have only a handful of phones, maybe a dozen or two at each location. Some have only a single phone or a few multi-line desk sets that they picked up at the local office supply store. Their data network is a broadband connection to the Internet, if they even have one. What does the IT staff do all day? What IT staff?

These businesses are quite happy with traditional analog telephony, also called POTS for Plain Old Telephone Service. It’s reliable, voice quality is excellent and pricing is reasonable for a few phone lines. This is where Ernest Communications excels. They can do something other companies can’t. They can get you analog phone service for all locations you have and then consolidate the bills and offer extra benefits like blocking of 3rd party charges, elimination of hidden fees and highly competitive long distance rates.

If one or more locations is large enough to have an on-site PBX system, Ernest can supply a dedicated local PRI service to bundle up to 23 outside lines on one standard digital trunk line that plugs right into a jack on your PBX box. Are you using both telephone and Internet? Ernest offers Integrated T1 circuits that combine 6 telephone lines plus dynamically allocated broadband data on a single T1 line. They supply the Integrated Access Device that makes this system work.

Could you benefit from having a single competitive service provider who can get you excellent rates for each of your business locations, with service customized to meet your requirements and a consolidated bill to make telecom management easier? If you have multiple locations dealing with multiple phone companies, you should get competitive quotes for analog POTS telephone, Integrated T1 and ISDN PRI service that covers all of your needs with easy inclusion of future business expansion.

MPLS Service Providers Link Your Business Locations

It’s common for businesses to have multiple locations that need to be tied together with voice, data and sometimes video services. These can be branch offices, remote data centers, warehouses, franchises, factories and other business locations. What’s needed is a simple, cost effective way to link geographically diverse locations. MPLS service providers are ready to do just that.

Why MPLS? After all, there have been telecommunications services available for decades that can link one site to another. T1 point to point lines are readily available just about anywhere you need service. The public telephone network connects any phone to any other phone in the world. So what is it that MPLS networks have to offer that is new and different?

What MPLS is all about is privately owned and operated networks that serve large regions of the United States, some with national and even international footprints. These are what are also called “cloud networks.” The beauty of the cloud is that you don’t personally have to worry about the intricacies of wiring up and operating the many, many connections linking sites within the cloud. That’s all taken care of by the MPLS service providers. All you need is a link to the MPLS network from each of your locations. The network operator takes care of setting up the connections among your sites per your specification.

You might think that MPLS networks sound a bit like the Internet, and you’d be right. The similarity is in the way they make connections from anywhere to anywhere else. But that’s where the similarity ends. The Internet is a public resource with no quality of service mechanisms. If particular nodes get congested, packets wait or get lost. The Internet automatically sets up routing on the fly, so you never really know how your packets are getting from point A to point B. They just do somehow.

MPLS networks are engineered around predictable and dependable performance. Routing is done by a proprietary tagging protocol unique to MPLS networks. That makes them far more secure to outside intruders than the Internet. The tag switches have determinate paths that don’t change unless there is an equipment failure that needs to be worked around. Bandwidth, jitter, latency and packet loss are carefully controlled for each customer of the network.

What this all means is that MPLS networks work well for business users that set high standards for the quality, reliability and security of their telephone conversations and data transfers between locations. What MPLS providers can do is offer you a substantial cost savings over building your own private network to link multiple business locations. This is especially true if you have many locations scattered across a wide geographical area, including international offices.

How much of a cost difference is there between an MPLS network solution and what you are doing now for connectivity or have under consideration? Find out quickly and easily with a short inquiry to our knowledgeable Telarus consultants. They’ll get you competitive quotes from MPLS service providers that will clearly show how much you can save.

Telecom Cost Savings Strategies

Every company is scouring the books for potential cost savings these days. How about your telecom expenses. Do you think there is any potential for savings there? I’ll bet there is.

First thing you need to do is collect those monthly bills and take a close look. For starters, just pick last month’s bill. What are all those line items that you are paying for? You need to know what each item is and why you have it.

In a larger organization, you can easily drown in the detail of every long distance phone call. I’d suggest just a quick scan to see if what sticks out like a sore thumb. Are a few users running up bills that are ten times everybody else’s? Do they have jobs where you’d expect that?

Especially be on the outlook for services that were ordered a long time ago but aren’t being used anymore. Do you have a special FAX line with no FAX machine attached? Are there a dozen phone lines coming into a building that has only a hand full of employees? How about dedicated point to point lines that link to locations you don’t even own or lease anymore? Cell phones that are sitting in drawers unused but still activated? All of these things are candidates to cancel immediately.

Highlight the rest of your telecom line services and how much you are paying for them. Generally data lines have a fixed cost per month. Telephone lines have both a fixed cost and a per minute cost. You want to know the bandwidth and cost of each data line and the per minute rate and number of minutes for each voice line. Why? So you can comparison shop, of course.

Oh, but isn’t that a painful and horribly time consuming process? Not anymore. Not since there’s a telecom brokerage service available that offers an array of competitive voice and data line and networking services. There may be several options available for each of your needs.

Best of all, there’s a free consulting service that can help you narrow the options and compare costs directly with what you have now on a line for line basis. That information you gathered to get a handle on your current telecom expenses is all you need to get started. Call the toll free number or submit an online inquiry to get the process started. You may be shocked by how much you are spending now that can be cost reduced in short order.

Price Your Telecom Lines Before You Move

If you are in the process of relocating your business or starting up a new venture, you’ll be in the market for new telecommunications services. That could be telephone, data, video streaming or some combination of these. You’re probably aware that the lease price for professional telecom services is not a standard price, but varies with your business location. So it stands to reason that you should pick your business location to minimize telecom expenses.

What? Nobody chooses their business address based on what bandwidth services cost... do they?

Well, if they don’t they should. Of course, other considerations such as the amount of drive by and foot traffic are probably more important to a retail location than how much the Internet connection costs. But even the price of a simple T1 line can more than double if you decide to locate in some picturesque locale that has no infrastructure.

If we’re only talking few hundred dollars a month, line lease costs will probably take a back seat to other factors. But, still, if you have a couple of suitable locations in mind and are looking for some tie-breaker to help you choose, why not price out your telecom services and see if the difference is significant?

Where you really get into the big bucks is when you are going to lease major amounts of bandwidth. Perhaps you are building a new data center or developing content for motion picture companies. You can easily be looking as DS3 (45 Mbps), OC3 (155 Mbps), or even Gigabit Ethernet (1000 Mbps). These are pricey bandwidth services that may cost as much as your monthly rent... or more. It’s definitely worth the trouble of comparing costs for each address you are considering.

Even more importantly, you may find that many out-of-the-way locations are really bandwidth limited. You can likely get T1 service (1.5 Mbps) at any business location. You may even be able to bond T1 lines to double or triple that. But if you are looking for 10, 45, 100 or more Mbps, where you are located may well determine if you can even get service.

The higher bandwidths require fiber optic connections, which are common in major metropolitan areas and less available as you leave the suburbs. Even in the city, you want to be in or near a building that is already lit for fiber. If not, you may have to budget some serious construction costs to have the fiber cable trenched into your location. Downtown, you may be lucky enough to get EoC or Ethernet over Copper if you are near a carrier office. That can get you up to 45 Mbps without fiber construction costs.

Do you have a need for high bandwidth voice, data or video telecom services? Let our Telarus expert consultants run some numbers on the locations you have in mind so you can compare costs and factor that into your decision. It a complementary service for serious business users.

GigaMAN and Gigabit Ethernet Services

If your organization needs fast, truly fast, wide area network connections, you may be interested in gigabit Ethernet services, including GigaMAN. Fortunately, these high bandwidth digital circuits are more affordable than ever.

Ethernet WAN services are a relatively recent addition to the suite of telecommunications services available for business and other organizational needs. They are distinguished in their ability to maintain your signal in the Ethernet protocol from end to end. Until now, you needed to perform a protocol conversion between your company LAN and the TDM telco circuits needed to get from point to point.

Standard Ethernet speed is 10 Mbps, Fast Ethernet is 100 Mbps and Gigabit Ethernet is 1000 Mbps. GigaMAN is a Metropolitan Area Network service offered by AT&T that gives you a dedicated fiber optic point to point gigabit Ethernet connection. While called a metro area service and designed for use in major metropolitan locations, GigaMAN service can be run up to 180 miles between end points. That affords you a reasonably priced secure private line service for high bandwidth applications.

Who needs gigabit level transport services? You do if you have massive amounts of data to backup overnight to a remote data center. You may also need this kind of bandwidth for video or digital cinema work, electronic medical records, or transfer of large engineering or scientific simulations.

Ethernet services are becoming the WAN connection of choice for many users. They tend to be less expensive than similar speed traditional telco services. Ethernet service is generally scalable, with some providers offering increments from 1 Mbps all the way to 10 Gbps. Higher speeds require fiber optic connections, of course. But you may be able to get lower speed options provisioned over twisted pair copper as well as fiber. EoC or Ethernet over Copper tends to be available within several miles of carrier offices up to about 45 Mbps. The greater the distance, the lower the bandwidth that can be provided. EoDS1 or Ethernet over DS1 uses multiple T1 line connections to deliver Ethernet connectivity over much longer distances.

Do you have a need for high bandwidth connectivity, but are concerned that the speeds you require are beyond the reach of your current budget? You might be pleasantly surprised by how affordable Ethernet WAN has become, even at rates of 1000 Mbps or more. Check Gigabit Ethernet pricing and availability for your location now.

Covad Ethernet Now Cheaper Than T1

If you’ve become convinced that T1 lines are the lowest cost business grade broadband service available, then you better put down that cup of coffee before you read the rest of this. Covad is offering Ethernet bandwidth at prices even lower than T1 solutions of similar speed.

Oh, sorry about that stain on your shirt. I did say to set down the coffee cup before you read the shocking news. Yes, it’s true. The tipping point has been reached. Ethernet is now cheaper than T1. Well, at least in 12 markets across the country.

This is an initial launch, perhaps preceding a national rollout that will demolish the traditional WAN pricing structure for telecommunication services. The 12 initial markets are in California, Michigan, Minnesota, Pennsylvania, and Texas. You’ll need to check Ethernet availability to see if your location qualifies.

Covad calls their service “Covad Business Ethernet Enterprise.” They use industry-standard DS1 loops ( 1 to 4 loops depending on service speed) to deliver symmetric broadband with no distance limitations in the markets where it is offered. That’s a step up from most EoC or Ethernet over Copper solutions that are limited to 2 or 3 miles from the carrier POP.

The speed of the service doesn’t vary with distance either. You have your choice of 1.0 Mbps, 2.5 Mbps and 5.0 Mbps. The 1 and 2.5 Mbps services are available with 30 calendar day installation. The 5 Mbps service requires 45 calendar days. That’s still pretty fast for service installation at these bandwidths.

What kind of interface headaches can you expect? How about none at all? Covad provides a router that connects to the incoming DS1 loops and gives you an Ethernet handoff. Plug it into your network and your set. The managed router comes pre-configured for DHCP so your Covad IP addresses will automatically be assigned to the devices plugged into the router. No need to manually assign IPs.

This isn’t one of those “information” services either. It’s professional grade Ethernet with professional installation and service level agreements that offer you 99.99% monthly service availability and 8 hour time to repair targets.

Here’s another bonus you wouldn’t expect. You can easily upgrade or downgrade your Ethernet bandwidth without an equipment change. This is great for businesses that anticipate a need for 5 Mbps some time in the future, but only require 1 Mbps or 2.5 Mbps today. The Covad router supports the complete range of Ethernet speeds offered.

Have you recovered enough to check out this and similar bandwidth services further. If so, get Ethernet WAN service quotes for your business location now. You’ll probably be shocked again, pleasantly, when you hear the prices.

Ethernet Takes Over, Mbps Prices Fall

The ongoing economic downturn is fostering a changing of the guard in telecommunications services. What might look like a business depression is actually providing fertile ground for a shift in technology. It’s traditional TDM switched circuits out. IP based Ethernet connections in.

What’s driving this change? Oddly enough, it’s the high cost of doing business. While some companies are hunkering down, cutting staff and freezing budgets, others are actively looking for opportunities to get the same or better network services for less money. As their 1, 2 and 3 year contracts run out, these companies are using telecom brokerage services to survey the marketplace and gather competitive quotes. Only this time they are looking beyond just price quotes on their existing services. They’re also considering newer technologies that weren’t available during the last quote cycle.

Two powerhouse technologies are MPLS networks and Metro Ethernet services. These are related, in that they both represent a move from channel based switch circuit TDM networks that have dominated the telephone networks of the world for more than a century to IP core networks based on packets and traffic engineering.

MPLS networks are ideal for linking multiple locations in a many-to-many relationship. They can transport virtually any protocol. You can gain access with a T1 line, DS3 or SONET fiber optic service.

Metro Ethernet and its long haul equivalent, Carrier Ethernet, are LAN extension technologies. They allow companies to provided level 2 switched network connections or level 3 routed connections, as desired. E-Line service gives you the equivalent of point to point connectivity. E-LAN merges multiple locations on a single wide area network.

But Ethernet has another reason to be growing by leaps and bounds while traditional telecom services tread water. It’s cost. Ethernet is currently reported to provide a 20 to 30% cost reduction over frame relay or private line services. On higher bandwidth services that savings might grow as high as 50% or even more.

How is this possible? The quick answer is new competitive carriers with all new IP based fiber optic networks. Traditional pricing doesn’t stand much of a chance when aggressive competition comes to town and shakes up the sleepy old incumbent providers.

There are also new technologies available that can give you Ethernet connectivity up to the equivalent of a DS3 connection, 45 Mbps, over multiple pair of ordinary copper twisted pair. EoC or Ethernet over Copper enables companies to switch to Ethernet even if the cost of a fiber build-out is prohibitive.

Will Ethernet services be a better deal for your company? There’s only one way to find out. Check Ethernet prices and availability, including buildings already lit for fiber connections, right now. You may find yourself paying less and getting more. Isn’t that the best way to survive a recession?

600,000 Inquiries, No Waiting

Don't you hate the amount of time and frustration it takes to buy anything significant? How about telecommunications services? The worst, right? If you're not totally confused by who to call, you're stuck with music on hold. Or they ask you to fill out a form and wait a couple of weeks for an answer. Like I said, the worst.

Well, forget all that nonsense. How would you like to find out how much a T1 line is going to cost or if there is Metro Ethernet service nearby in less than a minute? How would you like to be able to do that any time, day or night? Well, you can. The service is available all the time, it's online and it's automatic. That means no waiting for someone to "get around to you."

The service is referring to is called GeoQuote (tm), the patented telecom pricing application that's revolutionized how business people buy voice and data telecom services. Let's give it a try right now. Don't worry, its take less time to generate a T1 line quote than to read the rest of this article. Start by visiting our T1 Rex site hosting the GeoQuote engine. Click and it will open in a new page or tab.

Select your service type from the drop down menu in the Shop For T1 box. "Data" is already selected, but you can change that to "Voice" for digital telephone line services such as ISDN PRI for your PBX system. Or select "Integrated Service" if you'd like to have both telephone and Internet service brought in on a single line. That often saves money for smaller businesses.

Fill-in the other blanks, which should only take a few seconds. Be sure to list your business landline number for the main phone. This is used by the system to determine service availability and price, so don't put in a cell number unless you've got a new location that doesn't have landline phone service yet. When done click on the "Step 2" button.

On the next page you have an opportunity to refine the type of service you are looking for. T1 is selected, but you can change that if you want Frame Relay, Server Colocation, DS3, ISDN Service, or even Fixed Wireless Broadband. There's a comment box available. It's not needed for automatic quotes on services such as T1, ISDN PRI or DS3. But it does provide helpful detail to the Shop For T1 consultants to help you get the best pricing, even on services you didn't know were available.

Fill in the box showing the installation address (business location, as these services aren't generally suitable for home users), select if you'd like quotes to include a router or not, specify new or existing service, and number of locations. You can also specify if you'd like someone to call you immediately, contact by email or if you are just window shopping. When done, click on the "continue" button.

Within a matter of seconds, you'll get a page displaying line prices for your particular location. These are highly accurate and represent prices you'll actually pay for 1, 2 or 3 year leases. The consultant who calls may know of special offers that run for a limited time, so you could actually pay less than what the screen says.

That's it for the general GeoQuote inquiry. There's another version that's targeted specifically for finding Metro Ethernet service. All you need to input is an address and you'll get a map showing the nearest locations with fiber optic connections. The closer they are, the more chance you have of getting Ethernet, Fast Ethernet or Gigabit Ethernet service at very reasonable prices. Try the Ethernet Buildings search now and see for yourself. It's also fully automated and available 24/7.

Now wasn't that a much more pleasant experience that what you usually go through to get pricing on business voice and data services? Over 600,000 other users feel the same way. Be sure to bookmark those GeoQuote search engine pages. You may want to come back and price another service later.

Reducing Call Center Costs

Call center owners and managers would love to find some way to reduce costs without reducing quality of service. This is especially important as on-shore call centers become popular for premium value customer service. Labor costs may increase with domestic personnel, but is there any way to offset these? You bet there is.

Facilities and personnel are only part of the expense in running a call center, regardless of where it is sited. A big recurring cost is telecommunications services. The larger the center, the bigger the lines coming into and leaving the facility. Pennies per minute on the phone soon become thousands of dollars and tens of thousands of dollars per month. Add to this the cost of data lines and you've got a major line item expense.

The fastest and easiest way to reduce call center costs is simply to pay less for the same quality of service. Is that even possible? It is when you optimize the value of your voice and data telecom line services. You may be lulled into thinking that you are already getting the best rates possible based on your usage volume. But are you?

Unless you've recently gone out for quotes from half a dozen to a dozen competitive service providers you may well be paying more than you have to. I'm not talking about trading down to a lower quality of service. I'm suggesting that there are high quality competitive carriers out there who are hungry for your business, especially in this economic environment. But you have to have a way to find out about them and work out the contract details.

Suffice it to say that simply signing with the incumbent local telephone company does not guarantee you the best competitive rate. If anything, they may treat your business as a captive market and offer limited if any discounts. You may well get incrementally lower rates on voice minutes as your call volume increases. But when was the last time they sat a contract on your desk that was half the cost of the last one? Ha!

So where do you find these alternate carriers and how much time and effort is that going to take? It could be a major project, or it might be a trivial effort. It all depends on how you go about it. The easy path is to work through a telecom services broker who has the tools, personnel and expertise in place to efficiently run a search specifically for your needs and location. Location is important as most carriers have limited service footprints and line prices are calculated from carrier offices to specific business locations.

The task of doing this is made easier by automated tools, such as GeoQuote (tm) from Telarus, Inc. This patented software system has been optimized to interface directly with carrier databases and develop optimum pricing, often in real time. You can give it a try yourself by simply entering some basic telephone and business address information into the GeoQuote online search form. You'll be well advised to also speak with a Telarus consultant, as they have access to special limited time offers not accessible by the search engine. You can request this through the form or call the toll free number and discuss options with a consultant at any time.

Use a Telecom Broker Before You Go Broker

Where do you buy your telecom line services? From the local phone company? From a carrier sales executive? OK, then. How do you know you're getting the best deal? After all, every one of them will smile at you and tell you what a good deal you're getting. But without a list of competitive quotes to compare, who's to say if you're getting a good deal, great deal, so-so deal, or taken to the cleaners?

Great. So who's got time to chase down a dozen competitive service providers and get quotes out of them? Who can even find these people? I'll tell you who. A telecom broker, that's who!

You may have never heard of a telecom broker but you'll probably benefit from using one. The role of the telecom broker is to do the leg work that you don't have time for. These people are experts in the telecommunications industry but not employed by any of the service providers. They are independent business people who guard their independence so that they can present their clients with unbiased listings of the best deals.

Think independent insurance agent. The relationship is similar. An independent agent, in this case called a master agency, is a representative of a particular company and licensed to sell their services. They would be just another sales representative except that the independent agent has relationships with many companies. That way they are not bound to present only a single offer. They can show you as many offers as are available for your particular business location.

That sure sounds good, but how much are you going to have to fork over to get these multiple offers. Not a penny. You do not pay for the services of the telecom broker. Their fees are paid by the carriers. Most carriers are happy to do this because they only have to shell out a commission fee when the broker sells one of their services. It's strictly pay for results.

A telecom broker has the latitude to act as a free consultant to your business. You don't even need to know the industry terminology for the service you need. Simply describe what you are trying to accomplish and with what equipment. The broker will scour the available offerings and help you pick the one that gives you the most performance for the least amount of money. Brokers are also aware of new services just on the market and any limited time discounts that happen to be in place.

It's all win and no lose for you, the business manager or owner. You get free help in selecting and ordering the telecom services you need, and at a better price than you can probably find yourself. You'll also have another place to go for support in case your needs change or on the odd chance you have trouble with your service.

So, how do you find such a broker? Arguably the best in the business is Telarus, Inc. They have an extensive group of expert consultants available, with phone coverage 24/7 and easy online inquiries. You'll be able to access them quickly and easily through our T1 Rex GeoQuote(tm) service provided by Telarus. Let them be of assistance right now. Yes, right now!

Smoothstone IP Communications offers Polished VoIP

Smaller businesses don't generally spend a lot of time designing and managing their telecommunications systems. It's often takes just a few desk phones, a broadband Internet service, and perhaps a low-end VoIP service to get rolling. It's something the owner or office manager can handle as needed. But smaller businesses have a way of becoming bigger businesses. One day it suddenly becomes apparent that communications is getting to be a challenge among the dozens of employees and multiple locations. It's hard to get through to anybody, and employees often find themselves apologizing to clients for the poor connection quality. It's time for what's politely called a "fork lift upgrade."

You might be scratching your head right now if you haven't heard this term before, especially if your company doesn't even own a fork lift. What it means is ripping out the old system and bringing in a new one. In larger companies, the obsolete PBX equipment is truly so large and heavy that only a fork lift will get it out the door. That's where the term originated.

But do you really want to go renting a fork lift truck and trying to figure out what to buy and where to put it? I'll guess not. By the time most companies get 50 to 100 phones on the premises, they're pretty much forced into finding a Value Added Reseller who will subcontract the phone and data systems and/or establishing a dedicated position of business phone manager. This position expands into one or two departments as the company continues to grow.

Is there any way to avoid the spiraling cost and staffing levels that come with a successful business operation? There didn't used to be, but there is now. A managed services company will take on the complexity of your voice & data needs and provide a total solution, rather than a piecemeal collection of various equipment and telecom connections.

Smoothstone IP Communications is a provider who has taken the concept of managed telecom services to a higher level. What sets this company apart if that they handle voice and data, single location and multi-site operations, hardware and services.

The real core of their operation is their core network. This is a nationwide MPLS (Multi-Protocol Label Switching) private network. The beauty of an MPLS network is that it supports both the newer IP and the traditional TDM technologies. Unlike trying to transport your important business calls across the free-for-all that is the public Internet, Smoothstone operates a private MPLS network that implements the QoS or Quality of Service controls to ensure consistently high performance.

Smoothstone also takes care of the equipment, using Cisco gear exclusively, to actively manage everything from the desk phones to routers, firewalls, secure encryption, PC-based messaging, Web collaboration, and conference calling. Tying all this together in a system scaled for the size of your business is what's meant by a "managed solution." Very polished, indeed.

If you company is starting to suffer growing pains, relief is nearby. Let our team of expert consultants introduce you to Smoothstone's and other high quality voice and data solutions by submitting a quick request at Enterprise VoIP.