Wednesday, September 16, 2020

10 Gbps Dedicated Internet Access Has the Speed You Need

By John Shepler

Gigabit Internet is something of a gold standard for high speed business connections. Sometimes, though, even 1 Gbps doesn’t get the job done. At that point you need to consider a move up… to 10 Gigabit Internet.

Find 10 Gbps DIA bandwidth now.Who Needs 10 Gbps Bandwidth?
Most small businesses and probably all residential Internet users have no real need for this performance. The bragging rights are far offset by significant monthly lease fees. This is serious bandwidth for demanding applications that make having it more than worth the cost.

Not long ago the only place you’d find 10 Gbps pipes were in the backbones of carrier networks, including the Internet itself. Time marches on and what was adequate a decade ago is marginal performance today. Those 10 Gbps lines have gone from rare and hard to get to fairly common and readily available to business.

Cloud services and colocation centers certainly need access to gigabit, 10 gigabit and even higher connection speeds. Large corporations with thousands of employees, all connected, can also justify this speed. High tech firms and those using high tech tools may also require higher speeds. Content providers? Absolutely. Hospital and medical centers with large imaging requirements certainly can’t be waiting around for file transfers.

What’s Involved In Acquiring 10 Gigabit Service?
Speeds this high are almost always going to be delivered on fiber optic cable. The interesting thing about fiber is that once you have it installed it is as easy to get high speeds as it is to get much more modest service. That’s because the fiber itself is capable of tremendous throughput. The limiting factors are the number of strands in the fiber bundle and the termination equipment on both ends.

The first standard for high speed fiber transmission was developed by the telephone companies and called SONET for Synchronous Optical NETwork. You may have heard of OC-192, which is the 10 Gbps SONET Optical Carrier level. Nowadays, most competitive networks and even the telcos are moving to Carrier Ethernet. Ethernet is directly compatible with nearly all local area networks. It is also easily scalable from typically 10 Mbps to 10 Gbps and even higher speeds. What’s even more important for most business users is that Carrier Ethernet, also called Ethernet over Fiber, is generally far more available and far less costly than the older SONET technology.

Many competitive regional, national and international carriers now offer 10 Gig Ethernet access as well as point to point private lines. That means you may have several competitive offers to consider.

Why 10 Gbps Dedicated Internet Access?
Think of the Internet as the proverbial electronic superhighway with a backbone of major interstate and international roadways and millions of on-ramps. Unless you are part of the Internet itself, you will be connecting through one of these on-ramps. They vary greatly in performance.

The best performance you can expect on the Internet is to connect to the network backbone through a high tier provider using a dedicated connection. Dedicated means that you and you alone have use of the bandwidth you have leased. That sounds like the way it should be, but most Internet connections designed for consumers and smaller businesses are shared, not dedicated. By multiplexing many customers on the same line, cable, satellite and cellular wireless companies can offer low cost reasonable speed connections to their customers.

The other characteristic to look for is symmetric bandwidth. That means 10 Gbps in both the upstream and downstream connections. Those low cost options are usually asymmetrical, with download speed high and upload speed low.

Bandwidth to Grow With Your Needs
Since Carrier Ethernet is so scalable, you can often order the bandwidth you need today with the option of upgrading incrementally as your needs grow. With a 10 Gbps port, you can order 1 Gbps, 5 Gbps or some other speed and pay for the performance you are actually using. As long as you have enough port speed, you can often upgrade with just a phone call to your supplier or even through your online account.

Are you cramped for bandwidth but concerned that what you really need is not available or too expensive? You’re likely in for a pleasant surprise, so go ahead and request competitive quotes from Dedicated Internet Access providers serving your business address.

Click to check pricing and features or get support from a Telarus product specialist.

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Friday, August 28, 2020

When Your Broadband Isn’t Stable Enough For VoIP Phones

By: John Shepler

People may point and laugh when you tell them your phones are still on analog landlines. Do you have to crank the phone or spin the dial? Very funny… especially when it turns out the joke is on them.

Get better VoIP phone quality nowThose old twisted pair lines were designed to have decent voice quality and rock solid stability. Yes, they can degrade with time. That usually shows up as noise on the line until you can’t make or receive calls. After a quick service call, everything is back in order for another year or two or a decade.

Oh, but that’s so old fashioned. The new phone line is the Internet. You can ditch the separate wiring and expensive line to the phone company when your computers and telephones share the same broadband connection. You can also get more advanced features, such as phones and computers that work together to support customers.

The only real hitch is that sometimes the new phones don’t measure up to the old phones. Oh, the handsets are great. They’re marvels of electronic engineering. Somewhere, somehow, the performance is getting lost. Calls may start out fine and then get garbled. The distortion can be so bad you can’t understand the caller. Worst case the call gets dropped…. and you slam that fancy handset back in the cradle. Not too hard, though. Those phones are expensive.

Where It All Goes So Wrong
The problem with VoIP or Voice over Internet Protocol telephony isn’t the fundamental digital technology. It’s that Internet thing. The Internet serves everyone, goes everywhere and is cheap as chips, as they say. Anyone and everyone is online doing pretty much everything possible. Your phone call goes into the fray like every other session and winds up at your VoIP service provider. It’s also completely democratic. Your call is no more or less important than somebody streaming a movie or placing an online order.

What you may not realize is that your old phone calls were really dedicated private connections between you and the party you are talking to. The line itself from your building to the phone company is just a pair of wires that go all the way there. A switching system then connects your line to the other party’s line. You have a dedicated circuit for the duration of the call. If the system gets overloaded, the next caller gets a busy signal. On the Internet, nobody gets a busy signal. The system simply slows down or drops bits. That’s what wrecks nice clean phone conversations.

Is There a Way to Make it Better?
The fundamental problem is more bits per second than a connection can handle. First, stop letting your computers and phones fight for the bandwidth. Set your router up to give phone calls priority. Whatever they don’t use can serve the other equipment. If those operations don’t have enough left over, you are going to have to order a higher bandwidth line.

Another thing to know is that the first mile is the worst mile for an Internet connection. The core of the Internet has much higher performance than most local Internet Service Providers. The cheaper the connection, the more likely it is that you’ll be in contention with other users. Dump the shared bandwidth services like cable and cellular broadband in favor of a dedicated Internet connection, like a T1 line. The 1.5 Mbps bandwidth of T1 is probably not going to meet your other needs, so consider this just for the phones. Otherwise get a higher bandwidth service for everything using Carrier Ethernet over copper or fiber.

Get Off The Internet
If you really want to get control of call quality, replicate the old dedicated phone line but with newer technology. What you need is a dedicated line service from your company to your phone service provider. Most PBX systems can use a T1 line, ISDN PRI (another flavor of T1), or a SIP Trunk. SIP Trunking is designed to directly support VoIP telephony.

Note that these dedicated lines go directly from point to point. There is no Internet connection involved.

If you want to tie together several business locations, an MPLS network may be cost advantageous. This is like a private Internet. The difference is that the line quality is carefully maintained by the service provider and is not the free-for-all you get on the Internet. Does it cost more? You bet. It may well be worth it, though, for customer satisfaction and employee productivity.

Are you frustrated with the quality of your phone service or the performance of your entire network? It’s time to take a look at voice and data connections that will get the job done and probably save you more money than they cost.

Click to check pricing and features or get support from a Telarus product specialist.

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Tuesday, July 14, 2020

Yes, You ARE Overpaying For Your Phone and Data Lines

By: John Shepler

With the economic future highly in question, every business needs to take a long, hard look at what it takes to survive. With future income uncertain and likely reduced, a good place to focus is on reducing expenses. Telecom lines, including data, telephone and Internet, can be a major monthly bill. It’s highly likely that right now you are paying more, perhaps much more, than you could be for the same quality of service.

Save on your telecom costs now.Who’s Gouging Me?
Probably no one is cheating you or even taking advantage of your business. If you like, blame it on the gremlins. You know, those sneaky little critters that make everything break at the worst possible time. They also know how to bleed your budget without you ever knowing.

First, Get Rid of the Waste
You are paying for stuff you don’t need. I suspect you are paying for stuff that you don’t even use. How can that be? Anyone who has ever cleaned house has discovered all sorts of unopened christmas presents, products still in their original packaging, and food way past its safe date. The same is true in business. Things get bought. Some never get used. Others are used awhile, then the situation changes and they are set aside… just in case. Just in case never comes back again.

The worst offenders are subscriptions and contracts you pay for monthly but don’t get any value from. Right now, pull the bills for the last few months related to computing and telecom services. Services are especially sneaky at bleeding your budget because they are often out of sight and out of mind. You don’t trip over them like you do a big piece of equipment.

Now, grab a cup of coffee and go to a quiet space with your bills and some highlighters. You have to walk through these from top to bottom and question everything. Are there lines installed that aren’t being used anymore? Are there cell phone numbers that stopped being used when people left long ago? What about special fax machine lines, alarm connections, direct lines to buildings you got rid of? More DID numbers than you can possible use today? Toll Free numbers you don’t even advertise? Highlight them all. They’ve got to go.

Save a Bundle on What You DO Need
Now that you’ve made arrangements to delete all that extra costly clutter that adds no value, you’re left with the essentials. Of course you need phone lines and broadband service. You may need a direct connection to a cloud service provider or another office. You may well want managed security instead of having to keep someone on staff to fend off cybercriminals. Don’t cut so far to the bone that you hurt your ability to do business. Just get a better deal.

There’s a little secret about telecom services that escapes notice most of the time. Business lines, especially the dedicated ones like T1, DS3, SONET and Carrier Ethernet, are sold on contract. Usually you commit for at least a year, but probably take a 3 year contract for better pricing. Nothing wrong with that. It’s what happens at contract expiration that matters.

You might be tempted to simply renew the same contract at the same price, figuring you are lucky to avoid price inflation. Wrong. This industry is highly competitive and technology is advancing constantly. That translates into lower prices, not higher. For the same money you should get more bandwidth. Otherwise you should get a lower price for the next 3 years at the same bandwidth.

When New is Cheaper
Upgrading your technology could actually save rather than cost. Still nursing an old PBX system that needs maintenance and has pricy replacement parts? Have a look at
VoIP cloud service providers and let them manage the switching gear. All you need is phones and a SIP trunk to the cloud. You also gain new features that old analog desk phones can’t support.

Fiber optic bandwidth connections used to cost an arm and couple of legs. Not anymore. If you are in a built-up, not rural, area there is probably lots of fiber in the ground and overhead. Even the cable companies are leasing out extra fiber capacity. You might find that an upgrade in bandwidth could cost less than you pay for copper service now.

Running your own servers used to be the only way to go. Not anymore. In fact, it’s hard not to save money by pulling the plug and getting your infrastructure in the cloud. This is especially true if you need special high capacity lines to handle customer traffic. That bandwidth is likely cheaper at the remote data center and you’ll only need a lower bandwidth connection to manage the cloud services from your location.

Well, what do you think? Is there opportunity for cost saving in your business? Give these ideas at least a good look before you decide you are doing as well as you can. That includes getting a new current set of competitive quotes on all your line services, telephone, wireless and cloud services to see what might be available that you don’t know about.

Click to check pricing and features or get support from a Telarus product specialist.

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Thursday, June 11, 2020

Yes, You can Still Get a T1 Line

By: John Shepler

When the Internet was just beginning to take off and business was starting to migrate to the Web, the connectivity of choice was the T1 line. T1 is no longer king, as business cable broadband and fiber have eclipsed it with much higher bandwidth capability and much lower prices per Mbps. Even so, there are places and applications where T1 is exactly the right fit. The only question is: “Can you still find a T1 line?”.

Find T1 Lines for Telephone or InternetWhy Would You Want To?
T1 is a technical standard introduced by the Bell system in 1962. That’s right, the telephone company. This gives you a hint for where T1 is well entrenched. It is phone systems for small and medium sized businesses. The original implementation of T1 phone lines replaced 24 twisted pair copper analog phone lines with two pair running a digital protocol. A later scheme called ISDN PRI uses the same T1 line to carry 23 phone line conversations plus switching data and caller ID.

When the long distance carriers went to T1 and its higher bandwidth T3 cousin to replace the old analog carrier systems, one thing you immediately noticed was the disappearance of noise and crosstalk. In addition to using fewer circuits, digital technology gave us higher quality conversations.

Where do you find T1 lines for phones? Any business with multiple outside lines is a candidate. The more lines, the easier it is to justify the cost of a T1 or ISDN digital line. Typically six to twelve lines make more sense on digital than analog connections. Many key telephone and PBX (Private Branch Exchange) in-house phone systems support T1 directly or can easily be interfaced.

Rock Solid Performance and Reliability
T1 lines are dedicated point to point connections. It’s a pair of wires or a couple pair that go from your location to a telco equipment office. You may get your service directly from the incumbent local telephone company or from a competitive provider that leases the lines and terminal equipment from the telco.

T1 and ISDN PRI divide the line bandwidth into channels. That’s 24 channels for T1 and 23 for ISDN. The leftover bandwidth is used by ISDN for switching, ringing and Caller ID. Whatever channels are not in use at the moment simply idle and wait to carry a phone call. Unlike typical broadband services, there is no sharing of T1 bandwidth with other businesses or consumers. The bandwidth is dedicated to your usage. It’s also symmetrical by nature. In other words the bandwidth is the same in both directions.

Another important characteristic of T1 lines is that they are synchronized at both ends using PCM or pulse code modulation to convert between analog and digital. This compares with packets used in IP networks, which do not have the timing synchronization as they do not use channels. Why does this matter? T1 lines have minimal latency. It’s just the delay through the equipment and the distance between locations. You don’t get the variable latency of Internet routing or jumbled up packets that cause dropouts and distortion in VoIP calls. This clarity and reliability of performance makes for clean reliable phone calls and also makes T1 lines great for credit card verification.

T1 Broadband…It’s a Thing
The idea of a 1.5 Mbps line called broadband is pretty much laughable these days… unless you can’t get even that. That’s right. Rural broadband is the vast wasteland of our time. There are so many locations in the boonies that get nothing. No cell phone service and certainly no cable or fiber. What they can get is T1 lines. Why? Because they are already wired for Plain Old Telephone Service (POTS). T1 was designed to run on ordinary phone cables with regeneration equipment every mile so so.

So, if you have a rural business, you can probably hook up with a T1 line or two. Have one for your phones. Another as a “last mile” connection to the Internet. You won’t be downloading 4K movies in any reasonable amount of time, but you probably aren’t doing that anyway. T1 can support your inventory management and other business software. If you need more bandwidth you can bond another T1 for 3 Mbps and more to get up to 10 or 12 Mbps. That much bandwidth won’t come cheap and isn’t available everywhere, but… if you gotta have it.

A Faster Alternative
Technology advancements have resulted in newer protocols than the sixty-something year old T1 standard. One called Ethernet over Copper uses the same multiple twisted pair cable as T1 but runs much faster. The tradeoff is distance from the equipment office. If you are within a mile or two, you may get 10 or 20 Mbps. Way out yonder, EoC probably won’t work, but T1 will. Ethernet over Copper is worth look at if you are just outside the city limits but not served by fiber or cable. Pricing is pretty attractive and you might get all the bandwidth you need.

Are other connections too unstable for your phone system or are you having trouble getting any connectivity? There are numerous carriers still supporting T1 and related technologies. Get a quote on a venerable T1 line and see if it meets your needs.

Click to check pricing and features or get support from a Telarus product specialist.

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Wednesday, May 20, 2020

Tips To Reduce Your Telecom Costs

By: John Shepler

Business is open. Business is closed. Business is open again. Most businesses are suffering from whiplash as they navigate the Covid-19 crisis. When times were good, growth was king. Now survival is key and a major element of business survival is cost control. Here are some things you can do immediately to curb expenditures while still being operational.

Save on your network and telecom costs right now!Are You Paying For Things You Aren’t Using?
it seems obvious that nobody would pay for something they don’t use, yet both consumers and businesses are guilty of just that.

Get your phone bill and some pens and highlighters. Now go through it line by line. Consider yourself an old time prospector looking for gold. That gold is in the form of expenses that don’t provide value.

Are you currently using every line that comes into your business? How about lines to buildings that were offices and are now storage? Fax lines not connected to fax machines anymore? Old burglar alarm lines or extension phones? Old data lines that aren’t being fed by anything anymore?

What about mobile phones? Each phone should be currently used by an employee. Are there leftovers from departed employees that haven’t been reassigned? What about features that nobody is using?

Every line, every feature, every device should be assigned and preferably be in-use. Now, get on the phone with your carrier and delete everything not being used.

The same goes for equipment rentals. If you are not using it, send it back and stop the bleeding. When things pick up, reacquire the resources you need then.

While you were doing your survey, I’ll bet you found a bunch of equipment squirreled here and there. Routers, switches, PCs, phones, adaptors, and even boxes full of software. Have someone who is not otherwise engaged look into selling this stuff on e-bay. True, some has little value and should be just recycled. Sell anything that is worth the time and shipping cost to unload. This could turn into a cash cow and justify an ongoing job assignment.

Pay Less For The Same Value
I feel pretty safe in saying that you are paying more than you have to for your telecom lines. That’s because deregulation and new competition have driven down the cost of bandwidth year over year. You may be finishing a 3 year contract or be paying month to month on an expired contract. There’s high value-added in figuring out how many lines of what performance you need and getting a new competitive price quote .

T1 lines are still popular, but they cost a fraction of what they did a decade ago. Same lines, much lower prices. The fiber optic services from DS3 (45 Mbps) and OCx to 10 Gbps and more are largely being replaced with Carrier Ethernet. It’s more compatible with today’s equipment, bandwidth is scalable, and costs are much, much lower. Fiber is king these days, but there is also Ethernet over Copper and wireless services. MPLS networks are a better deal than multiple point to point lines. SD-WAN is replacing MPLS for even greater savings.

How do you sort all of this out? You need to work with a good master agency like Telarus that has relationships with dozens and dozens of suppliers. A knowledgeable agent will get you multiple quotes and help you decide on the best options for your situation.

Don’t Invest, Pay As You Go
You’ve heard that the cloud is taking over everything. Well, there’s a good reason for that. We’re past the time when every company needs to maintain telecom rooms and server rooms. All of that goes bye-bye to the cloud, which is nothing more than one giant data center with full time staff to maintain everything. You concentrate on your business and they take care of the constantly changing infrastructure. Cloud centers can also provide cybersecurity and stay on top of evolving threats? Do you really want to be saddled with that?

Moving to the cloud does two things for you. It avoids capital expense (capex) and allows you to pay as you go (opex). Paying as you go these days can be really helpful because you can scale both up and down rapidly as business goes on a rollercoaster.

Don’t forget to consider bandwidth that can also be easily scaled both up and down. If you get a fiber optic service with a GigE or 10GigE port, you can run any bandwidth level you like and pay for just that. Some services even let you upgrade and downgrade online instantly. It’s a far cry from the old days of nailed-up telco circuits.

Are you busy adjusting to the new normal and concerned that you may not be able to afford your ongoing business costs? Don’t let networking and telecom drag you down. Get competitive quotes and expert advice now and reduce your costs ASAP.

Click to check pricing and features or get support from a Telarus product specialist.

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